“Booked private transfers between airport and hotel, arrival at airport was okay and yes taxi was available within 15 mins. Departing from hotel, we received paperwork and an email to say return pick up times. On departure day, we went outside along with another 3 couples also waiting for their taxis, and we waited and waited........................................NO TAXI
called the 24 hour helpline and no response for approx 20mins, the lady at the other end was most unhelpful, and said "maybe he has been held up ", by this time 40 mins have passed and we should have actually been at the airport !!
She then proceeded to say if we made our own arrangements to get to the airport , we would not be recompensed the money we had paid Jet2 for the taxi, nor the costs we would pay to get to the airport, causing unnecessary distress.
On making our own way to the airport, we arrived in time for the call to our boarding gate.
dreadful experience and disgusted by the attitude of JET2”
“Invited to the Artemisia Perissa by a guest named mark and Andrew his wife, 14/9/2021
being a single female have to be very careful but felt safe, lam a lady early 50s enjoying the evening till Barman but started making rude comments started explaining he was from Athens and he's son was going to university in Athens telling me him and his wife had split up.
I told him my partner had died a few years ago and this was my first holiday from then it all went down hill questions about my sex life when l last had a man, trying to laugh it off but got to intense, spoke to jet2 holiday rep but she just laughed it off. Very Dangerous man be warned.
Yours truly Ruth Adds.”
“Brought home 7 weeks early.Told was government restrictions.Bare faced lie.Wont return calls or answer emails to travel agent.First holiday in 5 years completely ruined”
“We had booked a holiday to Gran canaria departing 21 December for 7 days. After the change to Government rules regarding testing we decided to amend our holiday departure. Impossible to do on line and after many hours waiting to get a reply on the phone, we were offered an amendment with a additional £150 amendment fee.
I think this totally unacceptable in these pandemic times and will NEVER BOOK WITH JET 2 again.
I might add the above call to a Jet 2 employer lasted half an hour. Jet2 sort yourselves out also your website.
Disgruntled cus55”
“Not the holiday that you was advertising in your brochure and when complained you said there’s nothing wrong I sent photographs to prove and your rep said they tried to get in contact with me iPhone and card in my room but not a total of lies”
“We travelled on 5/10/21 a week holiday from Birmingham to Fuerteventura.
We had a text 48 hrs before to say our flight was being rerouted and the 4hr flight would be a 6 hr flight, no more details, this was not what we booked, if we wanted a 6 hour flight would have booked somewhere else. I rang jet 2 after a 2hr wait the phone
was finaly answered, no apology, all they said was every thing is
covered by their t&c's, in other words afterthey have your money
they couldn't care less.
We also purchased their insurance Rock, £110 for 2 of us tried to ring them to ask a couple of questions after 1hr45 mins rang off.
Looked at the reviews horrendous, not worth the paper its written
on. The flight to Fuerteventura took off late, we came down in
Lanzarote long wait while we let off the passengers, then wait while seats were tidied up etc, then passengers got on to go home
then we took off again to Fuerteventura.
Soit was 3 hrs in the airport 6 hr flight, we were asked not to get
up for the toilet, only one person at a time no stretching legs.
Worst flight, Worst customer service, Worst insurance.
We didnt use our return flight came back with Ryan air excellent
just £40 each return.”
“I have been trying to cancel a holiday which I can no longer go on. I've phoned so many times, never actually get to speak to anyone, I can't cancel on 'manage my booking' and haven't had any response to my emails. The online Live Chat is permanently busy. I really don't know what to do next.
I'm at work all day so can't stay on the phone indefinitely.
I've had many good holidays with Jet2 but this has really put me off using them again.”
“We stayed at the Qawra Palace hotel near Bugiba in Malta. We arrived and were checked into room 406 at teatime on 14th July for a seven night stay. We noted a number of stools/balcony tables outside rooms. There were some odd goings on with people knocking on doors at strange times and cleaners wearing protective clothing.
I had asked questions to various members of staff without getting much sense. On Sunday I spoke to reception and the duty manager came out to explain. The rooms were for English Language students who were isolating. None of them had covid symptoms. They were to be flown home this week. He offered to move our room. Given that this was Sunday and we had three nights left we couldn't see the benefit. I asked, as the students would all have been there when we arrived, why we were allocated a room on the same floor, especially given it was deemed unsafe by the government for their staff to come into contact with the students. He has no explanation but could speak to the manager who organised the bookings to explain. At this point I contacted jet2. Given that there was potentially a biohazard, our stay was completely mismanaged by the hotel. Waste from the rooms was left outside in the corridor for example.
On Sunday night and Monday night we were woken at 4am in the morning with staff knocking on doors and talking loudly. On both occasions we asked for quiet to sleep. This matter was reported to the hotel reception on Tuesday morning and there was no noise Tuesday night/wednesday morning.
This hotel is listed as 4 stars. In my opinion the total disregard for our safety, our welfare, our sleep and the quality of the food we received were two stars. Not a 2 star price though? Certainly not what we expected from Jet2.
The local wine served free was disgusting. You could buy local wine in the hotel with prices ranging from 8 euro to 14 euro. The Syrah (which said shiraz on the label?) and Cabernet Franc were passable as table wine, the others definitely weren't. If you asked for water you got a carafe of tap water which tasted weird. Bottle water was charged 1.70 euro (but free to staff and students). The fresh orange juice tasted like cordial and was insipid.
The local lager tasted very different served in bars adjacent to the hotel, though again you had to pay. We settled for drinking gin and tonic or lager shandy which was passable, everything else you paid for and generally was not 4 star other than the label on the bottle!
The fresh fruit was either water melon, gala melon or an apple. There was also a tinned fruit cocktail.
The food served was generally cold which is obviously fine for the buffet!
The Salad was lettuce, tomato or onion, with coleslaw, olives, and bean salad.
The quality in the restaurant was generally limited and/or poor.
The pool bar food was better quality but to be honest I only ate ham salad or tuna salad and chips. The only snacks were crisps or ice cream.
The coffee bar was not included. The spa was closed.
The staff were generally helpful though the rules for where you could sit to eat, how your food was served, even the tea machine (the coffee served in the restaurant definitely wasn't coffee) seem to change daily.
Despite complaining to Jet2 via resolver, we have had no response”
“Been trying to get through to them for weeks, on hold for hours and hours at a time, nobody ever answers. Can't make any amendments online. Have sent numerous emails, texts and what's app messages and nobody replies. Absolutely dreadful customer service!”
“I needed to move my flight as I was advised not to travel and spent 6 days trying to get through by telephone and sent numerous messages and emails - no reply. I hope this does not mean that I have lost my money as I have done everything I could. I should have been flying this morning and still no reply from Jet2 - what a disgrace.”
“Last Tuesday (24th August) I arrived at Bristol airport for a luxury Jet 2 holiday costing £7.5k that I and extended family had much been looking forward to. My husband is an NHS keyworker who was separated from myself (his wife) and 3 young children during both lockdowns due to the risk of covid transmission. This has been a very difficult year for us all. My parents were also joining us, and my mother was celebrating her recent recovery from Covid.
When we checked-in, in good time, at the Jet 2 desk at Bristol Airport for flight LS1831 on 24/8/2021, my husband, Charles, was rudely informed that he would be barred from flying since his passport would not be considered valid. My husband had 9 months validity left on his UK passport (expiry 05/2022) and his passport was less than 10 years old (issued 10/2011) which in fact satisfied both EU requirements.
However, the check-in assistant and duty manager both referred to the UK government “advisory” which suggests that passports which have been renewed within the last 10 years *may* not have the additional months beyond a 10-year period counted towards the passport validity. This is guidance and not related to fact and is based on the assumption that some travellers may stay for the entire 90 day period allowed by the EU entry stamp.
Here is the link to the EU rules, which make no mention of date of passport issue. Instead, the rules simply state:
“If you are a non-EU national wishing to visit or travel within the EU, you will need a passport:
valid for at least 3 months after the date you intend to leave the EU country you are visiting,
which was issued within the previous 10 years”
In fact, Jet 2 should have been following EU rules rather than UK government advisory as written about in the Independent here:
https://www.independent.co.uk/travel/news-and-advice/travel-passport-eu-brexit-uk-b1909813.html
By barring my husband from the flight we had paid for, Jet2 was in breach of European air passenger rights rules. According to the Independent, Jet2 has already had to pay out compensation to passengers for having made this same mistake in the past. I am amazed and appalled that this learning has not been cascaded down to your team at Bristol Airport.
As you can imagine, this experience caused significant distress for all involved. My children were all in tears and my elderly parents were both deeply shaken. This is not to mention the distress caused to my husband and I. Extraordinarily, having delivered this bombshell and seeing the effect her decision had caused, the Jet 2 Supervisor, who told us her name was Jemma Airs, offered no solution or support. She also refused to listen to our explanation that she was mistaken.
She even admitted that had we not chosen to check in at the desk, my husband’s date of passport issue would never have been registered and he would have been allowed on the flight. Jemma claimed that Jet2 could not run the risk of having to bring Charles back were he refused entry by the Greek authorities (despite the fact Jet2 had a half-full flight coming back that very evening). I explained that Charles had needed to fly to Spain the month prior and had had no such issue raised by British Airways when he flew. I also offered to sign a waiver that we would cover the cost of his return in the extremely unlikely event he would be refused entry by the Greek authorities.
Her attitude was entirely galling considering the distress my children were in, plus the personal risks my own husband has taken over the last year.
Since we recognised that Jet2 were in the wrong and this was an incorrect interpretation of the rules, my husband travelled to Heathrow later that evening alone and, using the same passport, caught a series of overnight flights in order to join us on our break. He arrived exhausted and distressed and spent an inordinate amount of money for travel for which he had already paid and to which he entitled. To add further insult, we have since received an email from Jet2 recommending we lie to our travel insurance company by claiming that my husband was a “no-show” who could not fly due to “personal circumstance”.”
“Just a bad experience, booked in January for October. At the time told they are moving holidays with no charge if not practical to go.
Called to speak to someone, can’t get through. Do the watts app chat, still not had a response after 8-9 days.
Manage to speak to someone and told us £160 to move the holiday. I m not willing to as there is not sure we will be able to go for new date depending on government policy.
Having just looked through Facebook comments for Jet2 it seams they have no issue cancelling people’s whole holiday if that makes jet2 more money due to a plane not being full but won’t help you move your holiday.
Will be going elsewhere for future bookings”
“JET2 HOLIDAYS YOU CAN’T TRUST!!
After more than three months at last a voice – Jet2 Jason agreed entirely with our complaint however insists Jet2 will not refund us for the four days ruined of our eight days in Lanzarote+two days travel (£2,700.00) due to their Email sent within 24 hrs of landing telling us we had to return!
During that week we met very many other tourists – customers of Easy Jet, Tui & Ryan Air.
None of them were told they were suddenly grounded – it was only JET2 HOLIDAYS!
Yes we have now had contact however totally disagree with their reasoning. We appreciate this was Jet2 decision however why should Roy & I pay for same?? BAD BUSINESS!
Maureen Martin & Royston Flavel. Ref: 7927863/W20H”
“I am taking Jet 2 to ABTA complaints. Arrogant aggressive company do not book with them . Ignored FCO advice on non essential travel expecting customers to travel at there risk . Moronic staff that need training”
“Appalling Company with arrogant badly trained staff that give incorrect advice. Phone lines do not work and they force customers to take holidays against FCO advice and then refuse refunds . Do not book a holiday with them there service is appalling.”
“My family and I are trying to book a family holiday for 6 adults and 3 children to Gran Canaria for August 2019. We all went to book the same hotel and flights at the same time on their website and were all offered a price of £2365 All inclusive per family of 3.
My wife and I managed to book our "holiday" and paid the £180 deposit to secure whilst waiting for our payment to complete, my fathers booking and brothers booking failed, they went to book again and the price had gone up by £500 PER ROOM!
We phoned to speak to someone about this and got through to someone working at home! They obviously have no idea about consumer law as we all entered into the contract at the same time, accepting the same price!
They have tried to claim that the "last free child space was taken when you booked", This is not stated on their website anywhere and it's strange that on first trying to go back in and book, the offer for £2365 was still there, it isn't until you click to book that suddenly the free child space mysteriously disappears!
They flatly refused to accept that their policy means nothing compared to UK civil law and would not cancel my booking and refund the deposit there and then either.
I would advice everybody to avoid this company like the plague!”
