“Just a bad experience, booked in January for October. At the time told they are moving holidays with no charge if not practical to go.
Called to speak to someone, can’t get through. Do the watts app chat, still not had a response after 8-9 days.
Manage to speak to someone and told us £160 to move the holiday. I m not willing to as there is not sure we will be able to go for new date depending on government policy.
Having just looked through Facebook comments for Jet2 it seams they have no issue cancelling people’s whole holiday if that makes jet2 more money due to a plane not being full but won’t help you move your holiday.
Will be going elsewhere for future bookings”
“JET2 HOLIDAYS YOU CAN’T TRUST!!
After more than three months at last a voice – Jet2 Jason agreed entirely with our complaint however insists Jet2 will not refund us for the four days ruined of our eight days in Lanzarote+two days travel (£2,700.00) due to their Email sent within 24 hrs of landing telling us we had to return!
During that week we met very many other tourists – customers of Easy Jet, Tui & Ryan Air.
None of them were told they were suddenly grounded – it was only JET2 HOLIDAYS!
Yes we have now had contact however totally disagree with their reasoning. We appreciate this was Jet2 decision however why should Roy & I pay for same?? BAD BUSINESS!
Maureen Martin & Royston Flavel. Ref: 7927863/W20H”
“I am taking Jet 2 to ABTA complaints. Arrogant aggressive company do not book with them . Ignored FCO advice on non essential travel expecting customers to travel at there risk . Moronic staff that need training”
“Appalling Company with arrogant badly trained staff that give incorrect advice. Phone lines do not work and they force customers to take holidays against FCO advice and then refuse refunds . Do not book a holiday with them there service is appalling.”
“We had an excellent service from Jet2 during our holiday to Cyprus. Great value holiday. Painless booking, painless at the airport and painless transfer. Plenty of reps on hand at the airport when we got to Cyprus. Transfer to go home arrived (and on time!). Reps at the hotel always there every day to book trips. Far, far better than another well known long established tour operator. Would highly recommend and will be booking with them only from now on.”
“My family and I are trying to book a family holiday for 6 adults and 3 children to Gran Canaria for August 2019. We all went to book the same hotel and flights at the same time on their website and were all offered a price of £2365 All inclusive per family of 3.
My wife and I managed to book our "holiday" and paid the £180 deposit to secure whilst waiting for our payment to complete, my fathers booking and brothers booking failed, they went to book again and the price had gone up by £500 PER ROOM!
We phoned to speak to someone about this and got through to someone working at home! They obviously have no idea about consumer law as we all entered into the contract at the same time, accepting the same price!
They have tried to claim that the "last free child space was taken when you booked", This is not stated on their website anywhere and it's strange that on first trying to go back in and book, the offer for £2365 was still there, it isn't until you click to book that suddenly the free child space mysteriously disappears!
They flatly refused to accept that their policy means nothing compared to UK civil law and would not cancel my booking and refund the deposit there and then either.
I would advice everybody to avoid this company like the plague!”
“A good service from the offset. Flight great, only thing that let there side down was the rep (or lack of) didn't see one all holiday apart from a quick hello on arrival at Faro, then put on a coach for transfer not knowing anything. Great hotel, great destination. Upon return, again, no rep on coach, got to airport and was greeted by a "group" of reps sitting and smoking on a wall who couldn't really be bothered now that holiday was over. So really, only thing letting company down are the holiday reps. The airport check in girl was faultless though.”
“#JET2holidays - 'a company you can trust'... they say. You can trust this company to completely ruin your holiday plans and devastate your children. The worst of all companies we have ever dealt with.... so do yourself a favour and use #ThomasCook. Left us no alternative but to get a refund, giving us only one week to find an alternative holiday to the one booked 6 months ago. This company gave us one weeks notice to find an alternative holiday due to their incompetence. We are left with devastated children who were looking forward to their holiday in Crete. But the £75 compensation will more than cover the Travel Lodge booked at Edinburgh airport so we shouldnt grumble......grrrrrrrrrrrrr. Stay away from this company.”
“have just returned from santa ponsa park hotel very disappointed worstbjet2 holiday first room we were given was tiny second one a lot better but fridge did not work when I complained was told it was a cool box not a fridge but was not coolhad adrip from the bathroom above us which was never fixed and there was no hand sanitizers at restaurant very disappointed”
