My Tool Shed Reviews

Name: My Tool Shed
Address: 78 Suez Road, Brimsdown, Enfield, London Borough of Enfield
Rating: 4.56

4.6 Rating 562 Reviews

89 %

of reviewers recommend My Tool Shed

4.6

Based on 562 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About My Tool Shed:

My-Tool-Shed offers a huge range of tools for DIY and trade customers.
They only offer major brands, names that people know and trust, each of which offer the best quality available.
With a wide choice of Hand, Power and Garden tools and fast, well packaged deliveries My-Tool-Shed guarantees a good experience with your customers purchase.

Visit Website

Phone:

0208 805 3535

Email:

sales@mytoolshed.co.uk

Location:

78 Suez Road,
Brimsdown,
Enfield
London Borough of Enfield
EN3 7PS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don’t normally do reviews, good or bad but since you keep sending me annoying emails I will comment that after waiting 10 days after placing my order and no sign of it arriving I called you. The lady I spoke to was very nice and after putting me on hold for a short time confirmed that the item would be dispatched that day. It arrived 3 days later.”

Helpful Report

Posted 5 days ago

“Still waiting for the parcel to be delivered, 2 x poor attempts to deliver by DHL, 1 x email from yourselves to say the parcel will be delivered today (01/07/26) as a matter of urgency but now as of 8:50pm still no sign of the parcel. Think it is now time I cancelled the order and had refund.”

Helpful Report

Posted 1 month ago

“I had three delivery dates if I knew how long it would take I would have gone elsewhere. Phoned customer service and got the push off”

Helpful Report

Posted 2 months ago

“I had three delivery dates if I knew how long it would take I would have gone elsewhere. Phoned customer service and got the push off”

Helpful Report

Posted 2 months ago

“I had three delivery dates if I knew how long it would take I would have gone elsewhere. Phoned customer service and got the push off”

Helpful Report

Posted 2 months ago

“I received my Bosch 36v LI cordless battery charger and was very dissatisfied. Upon opening the parcel the charger had a very deep scratch on the front which looked as if somebody had previously tried too force a battery on to it . I don’t think that this item was brand new, it had no instructions or inner protective packaging . Yes , it works but I would never have picked this one had I seen it in the flesh. I contacted customer services and sent pictures but they weren’t bothered and just assured me that it was brand new. I really beg to differ and will not use this company ever again”

Helpful Report

Posted 8 months ago

“The product was delivered on time but didn't work according to the ad; I emailed them to ask how to return it and they didn't even have the courtesy to respond. I won't be buying from them again!”

Helpful Report

Posted 1 year ago

“I have yet to receive the charger”

Helpful Report

Posted 1 year ago

“Sent a uncheck return, in which the chain was broken. Was told that had to return whole item for refund as do not offer a replacement. Ordered another and got label to return faulty one, after sending it back I was told they can send a replacement so had to request second item to be cancelled and refunded. Received just a chain, on going emails now to get the bare unit sent out, they have said they’ve received then stated I needed to provide tracking…. Still trying to get a satisfactory response and the item I paid for. It appears that the left hand doesn’t know what the right hand is doing.”

Helpful Report

Posted 2 years ago

“Scratched allot sadly works great but looked like it's been taken through a car wash , life to busy to send back as well works like it should and a great hoover but looks second hand on arrival sadly”

Helpful Report

Posted 2 years ago

“Absolutely awful to deal with. Had to return an item they said it would be a week after they had received the goods back. I'm really unhappy. Be sure you order the correct item otherwise don't expect any help from tooled-up”

Helpful Report

Posted 2 years ago

“David Jason is too old to have clear speech. Not very interesting either.”

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Posted 2 years ago

“Wish I read the reviews...... Quick enough to take your money but won't answer the phone. What a shoddy way to run a business. Will never buy anything from them again!!!!!! They need -5 stars”

Helpful Report

Posted 4 years ago

“Make sure you Don't just go on price people Bought for the first time since the price was decent, should have known better 😬 hopless company and now cancelled my order and went elsewhere which has been lots better to deal with”

Helpful Report

Posted 5 years ago

“Gave a star reluctantly broken item no way of contacting them don’t answer the phone no reply to emails buy at your own risk”

Helpful Report

Posted 5 years ago

“Ordered a file,it never arrived but still took money ,they dont answer phone or emails ,definitely a rogue trader avoid like plague”

Helpful Report

Posted 5 years ago

“I ordered ONE piece of equipment online and when the receipted invoice came on screen I had "apparently" also ordered a £300 compressor. As with your other reviewers contacting MTS is nigh on impossible, and before I could challenge the order the parcels had been despatched, to arrive overnight ,the next day. Eventual email contact was established to no avail, they were insistant that the mistake was mine, their computer system is apparently infallible, and I had to return the unwanted item at my cost (£10). I admit I had browsed the compressor but had also looked at many other items, they did not get sent out and I am adamant that the mistake was not at my end. I shall not lower myself to trade again with this shower nor recommend them to anyone.”

Helpful Report

Posted 5 years ago

“Oh dear! Wish I had read these reviews before ordering. My order has not arrived, No one will answer the phone and there is no reply to emails.”

Helpful Report

Posted 5 years ago

“Wish i had read these reviews first !!!!! Bought a set of tools £800, STS packed up. No response on the phone at all... e-mail response also beyond poor.. shocking. Will not refund if though its within 30 days... will not replace until dewault have looked at it ... reported them to the manufacturer today.. and i will be visiting there shop tomorrow .. I hope they are open !!!!! .. NEVER NEVER NEVER USE THEM”

Helpful Report

Posted 6 years ago

“This company or a joke spent nearly 2 grand with them One of the tools was damaged on arrival got in contact with him via email which someone did reply and asked for photos which I sent showing the damage and the tall still in perfect order since then heard nothing , No replies to emails which I’ve sent never get through on the phone surprised you’re allowed to trade”

Helpful Report

Posted 6 years ago

My Tool Shed is rated 4.6 based on 562 reviews