“They lost my parcel after 3 months of investigation. They asked me for proof of purchase and an invoice. It was over £3000 and they decided to pay me £50 compensation. They lost a lot of parcels so be careful with this company.”
“waited most of the day for labels , waited in a queue for live chat and when i did get through i could not reply there was no send button waist of time, then got a email saying someone will be in touch the next day and needed the labels because my item was going to be picked up on that day, so no help at all very dissipointed , only one good thing was the driver collected on the day given late afternoon so waited in most of the day, they need to do much better if they want my custom again”
“The pick up and delivery were fine but giving a window of 9am-5.30 was asking a lot of my mother in law to stay in my house all day. I thought that I’ll change the address to hers that’s a couple of streets away (2 mins after booking) but your system wouldn’t allow me. A bit old fashioned and pant’s really!”
“Didn't collect the item in time, they didn't even bother to let me know they won't be able to do it!
I paid for next day delivery and they say the booking have to be made before 11 am in order to be collected the same day and deliver next day !
Did the booking at 10:30 am, no one turned up to pick up the parcel yet, that's 7:30 pm ,just wondered if this is another scam!”
“easy yo set up to collect from a seller, collected from them promptly, pricing was fine, and delivery by midday the next day, first rate. will use again”
“All instructions were clear regarding sizing, pricing, packaging etc. I had to redo my order as I had misread my measurements but this was easy to alter on your website. Dropoff was convenient, price was excellent and delivery was smooth and fast. Thank you I would highly recommend your service.”
“So impressed with the service I've received. No problems, straight forward and kept up to date via the tracking facility. The package was heavy and delivered well within time limits. Will use this service again”
