“PLEASE REFER TO THE GOOGLE REVIEW FOR THIS COMPANY I WISH I HAD. My UPS next day delivery of a 55kg parcel on 70kg service was refused on the last leg of delivery as being to heavy this was only 60 miles away after allready shipping it 150 miles. Instead they returned it to a parcelhero depot 150 miles back as THEY ARE THE SHIPPER NOT YOU PLEASE BE AWARE OF THIS. its now 15 days later. Parcelhero are saying they dont know where it is although UPS have guarenteed us its been delivered to CB9 7BG Parcelhero depot.”
“This company is a con. I insured the parcel for over £600 and they lost the parcel. I sent them proof of the customer receipt. Yet they have advised they need a receipt for the supplies? This makes no sense as we make our own products. We paid for insurance on £600 and provided the receipt of the goods, and they refuse to pay us. Not to mention the box was missing for over a month. Do not use this company. Awful service. They also have no telephone number.”
“Very simple and clear choice options to decide on which carrier to use. Local drop off point with Hermes, in my case. Rapid next day delivery after pickup.”
“I would advise against using this company.
They claim my parcel was twice the size and weight it was and provided no evidence of this and hit me with a ridiculous surcharge which they removed from my bank without my permission or consent.
They asked me sometime after my parcel was delivered for proof of the size and weight which was impossible to do after the event the box had been destroyed.
I provided details of the items that were delivered and a photograph plus information from the seller.
They provided no evidence of their assertion but took the money from my account.
Do not use this company go direct to a reputable courier.
In my opinion this company are complete scam artists do not use or they will falsely charge you for costs that are not legitimate.
Avoid ... they should be renamed Parcel Thieves”
“Tried to send a parcel, nothing heavy, less than a kilo, or large. Entered all the details of sender and destination and pop-up told me I'd have to select another option to send this parcel. Did that, went through the same rigmarole of entering everything, same thing happened. Complete waste of time. Booked with Royal Mail in minutes, and cheaper.”
