“Delivered safe and almost on time. The tracking service didn't show the progress and I couldn't reach customer services, however it is Christmas week and I understand the pressure they are under.”
“Parcel not collected and have had to rebook at my own expense no notification when parcel not collected had to do own chasing around to find that out . Still waiting today to see if parcel gets collected . The jury is out the only plus was the web chat with kate”
“The service was friendly and efficient, and in these difficult times had time to reassure that they would do their best to deliver on time, the parcel was delivered on time and couldn't ask for better results”
“The original shop I took my parcel to would not take it. Saying they don't do it any more. Luckily another close by tookil it. Delivered next day at 1/3 the price of Royal mail!”
“Was my First time using parcelhero. A note to future users that the delivery address to be stuck on the package with barcode is to the depot..and is not addressed to your recipient. My package arrived in Orlando in 4 days. Super quick. And cheap £43 for 9kg. While post office wanted £100 +. There is tracking so you can see where item is at any stage. I am planning to use again to send my family more gifts.”
“Dpd delivery company didn’t turn up on
Time agreed. Lied and said came to house. After several calls and complaint spoke to local manager who agreed would come
7am next morning. Didn’t show up till 10;30. Promised refund on Monday but 2 days later no refund ans not replying to messages.
Awful service”
