“Waited in all day for my parcel to be collected, never turned up! Had to take it to a local pickup point, which then delayed delivery by two days, will not use again!”
“I would not use this company to book a parcel delivery as the customer care and services is non-existent and they try to charge you when they make a mistake. The mobile website glitched and meant that the time slot I booked didn't get saved and the collection guy turned up early (before my parcel was ready). I tried to get this sorted and arrange recollected, but Parcel Hero were very unhelpful and dismissive. They tried to charge me an extra £10.56 rebooking fee for each parcel. So I went straight to DPD and they arranged it for free for the following day.
My advice would be to use parcel hero to find the cheapest and then go directly to that company to book. The customer service will be better and you will feel valued.”
“Simple instructions to follow. Measure , weigh & very competitive price given. Lots of local drop out ff centres. Surprised that delivery of my large box was delivered so fast.
Will definitely use this service again myself, I’ve already recommended to friends.”
“Was not able to print label but even after selecting no printer I was not given the required QR code to be able to send the package so had to cancel the booking”
