“Paid for next day delivery, just a disaster after promising customer that they would receive their delivery, second day at 20.15 and still not delivered. Certainly not a Good advert for me.”
“Only 3* as customer service received from ParcelHero.com was good but the courier used via ParcelHero.com (Parcel Force) was just shocking. Package was collected on time however the driver didn't have any labels or barcodes to stick on it... luckily i had written the recipient's address on the box... The bulky parcel (88cm x 65cm x65cm) was delivered on time too... but to the wrong address!! Why i bothered entering the recipient's mobile number and my mobile number when booking online, i do not know! The driver didn't even try to contact either of us! When i looked on the tracking report, the message said: delivered to A neighbour!! Useful... not! Absolutely gutted to have paid £35 for such a rubbish service from Parcel Force.
Luckily, the customer servive agent at ParcelHero was really helpful and manage to track my parcel down within a few hours.”
“Beware - do not use this company. Parcel I sent was smashed to pieces when it was delivered. They are refusing to accept any liability and I'm £100 out of pocket. Hopefully this is warning to others not to fall victim too”
“Dreadful service. Got charged twice. Parcel not collected. Still trying to get my money back. Used UPS who collected hours after booking. Will never use again.”
“We sent a parcel of 12kg via Parcelforce through Parcelhero, it advised us to take our parcel to our village post office, which we did only to be told by our village post office that parcels over 10Kg have to be taken to our main town post office. If I had known this at the start we would have paid and arranged for collection from our house. We also purchased the 48 hour service but was told when we dropped the parcel of at the main post office it will be at least 4-5 days before our parcel will be delivered, unfortunately we was not informed of any of this when we purchased and paid.”
“Easy to use website, courier came and collected parcel from home well within booking time - he was nice and friendly. Parcel was said to arrive within 3 days but arrived after 2, safe and sound, will now use again.”
“Really good service options from these guys, looked at many similarly priced options, went with DPD. Tracking was great, good price and delivery bang on time & in perfect order. What’s not to like?”
“I had my parcel collected on Tuesday to be delivered in Norfolk from a very nice and professional driver. The parcel was then received at its destination by the Thursday so therefore a very quick and efficient service and would definitely use again.”
