“Excellent service - very useful to have a link to the carrier right from the start so I could track my parcel and pass the information on to my customer. Good price and saved me a lot of hassle though insurance for more than the basic cover via ParcelHero would be expensive.”
“Amazing service, collected on time and delivered within a day, kept me informed throughout. I will use them again. Much better than queueing up for hours in the joke of a post office that is WH Smith!”
“The status of our package has remained the same for several days exceeding the delivery date which was already past the 48hr service we paid for. Then, we failed to receive any update when we emailed to ask why it’s ambiguous status had remained the same for days.”
“Pick up and delivery made on time by UPS. I had a query for Parcel Hero staff and they were useless - told me the package had been received at destination after I told them it hadn't.”
“It's real easy to use parcel hero.But remains to be seen weather parcel actually arrives after 2 failed collections with parcelforce.
rearranged with tnt after cancelling didn't get refunded money in bank it went into parcelhero online account .”
“Terrible company, awful business ethics/model. And the customer 'care' agent couldn't even get my name right!!!! A couple of days after delivery, I received a bill for a further £70+ GBPs due to the courier (UPS) auditing my parcel. As far as the case to appeal with UPS was concerned, this was nothing but a fabricated situation to get more money out of me, they ignored my requests for proof that they had been charged extra and according to ParcelHero it was up to me to provide proof that my parcel wasn't the weight and dimensions they claimed it to be. Luckily, I had photographic proof. There was NOTHING to appeal. The parcel size quoted for, was both larger and heavier than the actual weight/dimensions. I deliberately over measured to ensure that I paid the correct tariff; ParcelHero you're a joke and a scammer! And I WILL NEVER USE YOUR COMPANY EVER AGAIN. Consumers beware, they undercut the couriers costs, only to try to slap you with a so called 'audited bill' by the selected courier. They will claim that your parcel is different in size and weight and try to take money automatically from your account. Some customers have been stung for £100s more. Make sure you take pictures of your parcel of the dimensions and weight as proof, YOU'LL NEED IT. I made sure they couldn't take any more money from me because I notified my bank and switched off automatic payments to them through PayPal. I think if I hadn't, I would have magically lost my appeal and I would have had a fight to get my money back through small claims court. I also reported the matter to UPS fraud team. Lets hope this company is shut down soon because others will fall foul of their terrible business practices and modus operandi.”
“Delivery was a week late, damaged and instead of issuing an apology or compensation, I'm now being chased to pay extra money for a made up reason. Will never use them again.”
