"I sent a parcel and they charged me \u00a322 and 3 weeks later they charged me another \u00a378 because they claimed the parcel was actually smaller than i quoted! Beware of this SCAM COMPANY! \r\nThis is the photo they sent me \u2026\u2026"

"The fact that the parcels are not returned to the sender if not delivered is disgusting. I do not think a lot of customers realise what happens if not delivered. That they will be charged again plus admin fees, or you will Destroy parcel ???. WHY ???? WHY NOT SEND THEM STRAIGHT BACK TO SENDER ??? BECAUSE YOU ARE CHARGING MORE MONEY .....THATS WHY. RIP OFF."

"stay away!\r\nThe chat and email contact does not function. They have lost a valuable Rolex watch. No way to find a solution without contact? Many problems with login also. My advice is find another company."

"Sent a parcel off with parcel monkey last week. The parcel arrived battered and bashed about by the courier. The person who purchased the item (820 pound synthesiser for the record with fragile written all over) sent me pictures showing the state DX delivered my parcel in. \r\nTo make matters worse the synthesiser is no longer working correctly so I\u2019ve had to issue a refund for the item and the synthesiser is returning to me broken. \r\nI paid extra for compensation should anything go wrong and was just told by parcel monkey to wrap my parcels up better in future. I found this very condescending as a long time eBay seller who takes pride in the safety and presentation of my parcels. \r\nVery disappointed and as a long time user of Parcel Monkeys services I will no longer be using them."

"Sent a parcel off with parcel monkey last week. The parcel arrived battered and bashed about by the courier. The person who purchased the item (820 pound synthesiser for the record with fragile written all over) sent me pictures showing the state DX delivered my parcel in. \r\nTo make matters worse the synthesiser is no longer working correctly so I\u2019ve had to issue a refund for the item and the synthesiser is returning to me broken. \r\nI paid extra for compensation should anything go wrong and was just told by parcel monkey to wrap my parcels up better in future. I found this very condescending as a long time eBay seller who takes pride in the safety and presentation of my parcels. \r\nVery disappointed and as a long time user of Parcel Monkeys services I will no longer be using them."

"Sent a parcel off with parcel monkey last week. The parcel arrived battered and bashed about by the courier. The person who purchased the item (820 pound synthesiser for the record with fragile written all over) sent me pictures showing the state DX delivered my parcel in. \r\nTo make matters worse the synthesiser is no longer working correctly so I\u2019ve had to issue a refund for the item and the synthesiser is returning to me broken. \r\nI paid extra for compensation should anything go wrong and was just told by parcel monkey to wrap my parcels up better in future. I found this very condescending as a long time eBay seller who takes pride in the safety and presentation of my parcels. \r\nVery disappointed and as a long time user of Parcel Monkeys services I will no longer be using them."

"Sent Oak flooring via Parcel Monkey which I specified was on a pallet. The courier was DX who turned up without a pallet truck causing it to be picked up a day late. The items were plastic wrapped when loaded onto the truck which we have photographs of. When the items returned to the warehouse the plastic wrapping had vanished and the boxes were badly damaged with loose planks of wood all over the place. Parcel Monkey refuse to take liability of this as they can\u2019t do anything for \u201cdamaged boxes\u201d. Shoddy service from both DX and Parcel Monkey"