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Parcelmonkey Reviews
1.1
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558
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1
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Parcelmonkey
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"The fact that the parcels are not returned to the sender if not delivered is disgusting. I do not think a lot of customers realise what happens if not delivered. That they will be charged again plus admin fees, or you will Destroy parcel ???. WHY ???? WHY NOT SEND THEM STRAIGHT BACK TO SENDER ??? BECAUSE YOU ARE CHARGING MORE MONEY .....THATS WHY. RIP OFF."
Maria Pendlebury
"stay away!\r\nThe chat and email contact does not function. They have lost a valuable Rolex watch. No way to find a solution without contact? Many problems with login also. My advice is find another company."
Mike
"Sent a parcel off with parcel monkey last week. The parcel arrived battered and bashed about by the courier. The person who purchased the item (820 pound synthesiser for the record with fragile written all over) sent me pictures showing the state DX delivered my parcel in. \r\nTo make matters worse the synthesiser is no longer working correctly so I\u2019ve had to issue a refund for the item and the synthesiser is returning to me broken. \r\nI paid extra for compensation should anything go wrong and was just told by parcel monkey to wrap my parcels up better in future. I found this very condescending as a long time eBay seller who takes pride in the safety and presentation of my parcels. \r\nVery disappointed and as a long time user of Parcel Monkeys services I will no longer be using them."
Anonymous
"Sent a parcel off with parcel monkey last week. The parcel arrived battered and bashed about by the courier. The person who purchased the item (820 pound synthesiser for the record with fragile written all over) sent me pictures showing the state DX delivered my parcel in. \r\nTo make matters worse the synthesiser is no longer working correctly so I\u2019ve had to issue a refund for the item and the synthesiser is returning to me broken. \r\nI paid extra for compensation should anything go wrong and was just told by parcel monkey to wrap my parcels up better in future. I found this very condescending as a long time eBay seller who takes pride in the safety and presentation of my parcels. \r\nVery disappointed and as a long time user of Parcel Monkeys services I will no longer be using them."
Anonymous
"Sent a parcel off with parcel monkey last week. The parcel arrived battered and bashed about by the courier. The person who purchased the item (820 pound synthesiser for the record with fragile written all over) sent me pictures showing the state DX delivered my parcel in. \r\nTo make matters worse the synthesiser is no longer working correctly so I\u2019ve had to issue a refund for the item and the synthesiser is returning to me broken. \r\nI paid extra for compensation should anything go wrong and was just told by parcel monkey to wrap my parcels up better in future. I found this very condescending as a long time eBay seller who takes pride in the safety and presentation of my parcels. \r\nVery disappointed and as a long time user of Parcel Monkeys services I will no longer be using them."
Anonymous
"Sent Oak flooring via Parcel Monkey which I specified was on a pallet. The courier was DX who turned up without a pallet truck causing it to be picked up a day late. The items were plastic wrapped when loaded onto the truck which we have photographs of. When the items returned to the warehouse the plastic wrapping had vanished and the boxes were badly damaged with loose planks of wood all over the place. Parcel Monkey refuse to take liability of this as they can\u2019t do anything for \u201cdamaged boxes\u201d. Shoddy service from both DX and Parcel Monkey"
Anonymous
"I've been using parcelmonkey for several years - July 2019 is the earliest entry on my account page.\r\n\r\nI just sent a box of easter confectionary to some relatives - the box was of very good quality and in new condition. Internally it was stuffed with bubble wrap and the brown paper that Amazon use with their boxes. \r\n\r\nOn delivery the box was so squashed that both sides of the box had burst open, one ripping the box staples that joined it together. \r\n\r\nClearly DPD has put something very heavy on it - even though the box was light itself. \r\n\r\nLaughably I choose to pay extra for DPD over ParcelForce as I thought that they were suppossed to be more reliable!\r\n\r\nThe contents were all broken. OK - so I cannot claim for the confectionary as they list this on their exclusion list (it seems that most things are nowadays).\r\n\r\nBut I am apparently not even entitled to a refund of the carriage - as the parcel was delivered and so they deem that \"the service was provided although the parcel was damaged\". \r\n\r\nSo it seems that I cannot now expect that any parcel I send is not to be mistreated and abused, as that is what has clearly happened here.\r\n\r\nA great attitude and a great way to loose customers.\r\n\r\nWhat a joke."
Andrew Drummond
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01/01/2019
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