PlumbNation Reviews

Name: PlumbNation
Rating: 3.29

3.3 Rating 413 Reviews

58 %

of reviewers recommend PlumbNation

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Phone:

0844 800 3460

Location:

Unit 5 Woodway Court Thursby Road, Bromborough United Kingdom
CH62 3PR

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PlumbNation 5 star review on 24th June 2024

Edward Ofori-Duodu

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trying to return an item for the last 3 weeks, they want a phone to prove box ok - it is unopened - but we have sent 4 pics and and still no acknowledgement or arrange of a return!!!! How hard can it be to arrange a return!!”

Helpful Report

Posted 5 years ago

“DO NOT USE! ~ Ordered a single ended bath, received a double and they said it was our fault, we had clicked on wrong option but we know we did not, the number somehow got changed. I think we got palmed off with a double ended bath because they can't sell these, and they wouldn't take it back. Now we are going to have to sell it as a second hand bath online, losing money, because it is too small inside.”

Helpful Report

Posted 5 years ago

“This company, as others have said is a disgrace. Don;t go near them. I have been a plumber for nearly 50 years, and never received such appalling service. Ordered boiler and flue, paid for the service, arrived a day late without any notification, Got a refund for the delivery cost. Wrong flue.....probably my fault. Ordered new flue, paid for next day delivery and it arrived. Requested return.........this is where the hassle, stress and disappointment begin. After 30 plus e.mails endless phone calls. one in excess of 45 minutes the parcel got collected after 3 weeks, only to be returned to me today!!! The box is damaged. If through no fault of my own they ( I have now asked them to personally to collect it} they don't I will be over £400.00 out of pocket. This is only a quarter of the story. P Abel”

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Posted 5 years ago

“This company are an absolute disgrace. I ordered two Roca toilet seats from them in July. Our plumber could install neither as they both had parts missing from the boxes. I called PlumbNation who after seeing photographs of the toilet seats arranged a courier to collect the next day. The courier did not arrive on the day stated and then turned up while we were on holiday. Once home I called PlumbNation to arrange another collection. This time the courier refused to take the toilet seats as the boxes had been opened. The boxes had been opened - I stated this right from the outset. I contacted PlumbNation once again who requested yet more images of the toilet seats. More photographs were sent and a third courier collection was arranged. After staying in all day the courier did not turn up. When I phoned PlumbNation they said the courier will not come because the toilet seat boxes have been opened. Seriously I give up. This company are an absolute joke. I would avoid buying from them at all costs. It’s just not worth it when something goes wrong.”

Helpful Report

Posted 5 years ago

“Prompt service, but radiator delivered from van to house on green sack truck with no padding. Needed to get on with job so spent some time T-cutting green paint marks from front of radiator. Not sure that I will use them again.”

Helpful Report

Posted 5 years ago

“I bought a Main Multipoint BF ErP to replace my Main Multipoint BF i was told no need to change flue also contacted baxi before buying thay said no need to change flue pilot light kept going out baxi engineer called to day and said the flue needs changing checked flues for boath boilers and thay are the same for the BF and the BF ErP.Just have to keep lighting pilot light.”

Helpful Report

Posted 5 years ago

“Terrible experience and not helpful staff, found a product I was looking for through Google Products, Purchased what was supposed to be a "Tavistock Match 1000mm Semi-Countertop & WC Unit Run Right Gloss" the description and images on their site show a complete product, - ohh well I wish. Just the carcass was sent, even though broken! sink and WC and other fixtures were missing. Builders and I were completely disappointed that we could not do our job today with a broken product and missing parts. I have asked them to assist and help me with the order perhaps offering a discount to order remaining items because this was their fault they refused and now are collecting other items and I am left to order the item elsewhere. Avoid them cheap but unreliable!”

Helpful Report

Posted 5 years ago

“I'm not part was through returning a radiator that sprung a leak, collected fast enough but not i'm chasing them every week to get the same reply, "its being checked". Next email will request a refund or replacement by a certain date otherwise i'm going to start a credit card claim with my bank. Terrible customer service.”

Helpful Report

Posted 6 years ago

“Changing some rads at home from doubles to triples. Needed a compact one and Plumbnation best price. Delivery on date/arranged time. Helpful driver carried into house for us. Stelrad much better quality than other make we have. Plumber installed same day and said excellent quality. Very happy with whole process and product.”

Helpful Report

Posted 6 years ago

“Messed around for months with an order for one radiator, we were eventually given a date by email, We told the customer as soon as the radiator turned up we would fit, both the customer and ourselves took time out to wait for the radiator (no time was given just a date ) the radiator still did not turn up. We have ended up fitting the radiator for nothing due e to the fact we have let the customer down so badly due to your poor service. We would not recommend your company, w Would have been nice for a more understanding customer service or a very least a sorry, Very disappointing service . James @ C C Services”

Helpful Report

Posted 6 years ago

“It is so difficult to return the item back to plumbnation. Be aware it takes a long time for the Returns procedure. Wrong item was sent to me and I just want a full credit and it's taking over 2 and half weeks. To sort out...”

Helpful Report

Posted 6 years ago

“Awful service. Sold me a fire that can't be installed as flue adaptor no longer made. Staff promised calls back to no avail. Now want me to pay for return postage. DO NOT USE. COWBOYS”

Helpful Report

Posted 6 years ago

“Needed a new gas wall heater as mine had broken and needed replacing for upstairs. Ordered one but it was out of stock so quickly cancelled and was refunded the next day. So ordered the other one which was the same Brazilia F5 but not the S model without the oak side panels. I emailed the night before to make sure it was in stock before I ordered and was told it was. Having read all the negative reviews I was very worried about ordering but quick reply to the emails within a hour of being sent and wasn’t on hold more than 3 minutes to the call centre. My only downside that stops it from 5 stars is the delivery as I had to wait in all day and didn’t know who it was coming with and when so had to ring the call centre to find out on the day, but did deliver on the day confirmed so can’t complain and will probably use in the future as the item arrived with everything with it.”

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Posted 6 years ago

“Buyer beware.....their estimate was 1300.00 more than anyone else!”

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Posted 6 years ago

“Spent 21 mins on hold to speak to them,no response!! Have emailed them with no response either ! After reading the such poor justified reviews i will NOT be giving them any of my business now or in the future. They are a joke of a company and show no customer service qualities whatsoever,and lie about their stock and delivery dates from what i have observed? Use Plumbing World or Direct Heating Supplies who both has excellent reviews.”

Helpful Report

Posted 6 years ago

“Dreadful customer service once they’ve had your money they don’t want to know broken panel in transit 10 days later still no reply.”

Helpful Report

Posted 6 years ago

“Very fast delivery of a minor part, panel clips x5 Just a thought? Can you not send small parts like this by Royal Mail? Courier (especially for ex-UK mainland) is expensive and unneccessary?”

Helpful Report

Posted 6 years ago

“The worst customer service I’ve ever known, the shower tray I ordered arrived faulty, no response to chat, e-mail, phoned and after a long wait I eventually got through only to be put on hold for five minutes and then promised a call back, it never happened, I’ve now opened a case with PayPal, plumbnation want me to ship a 50 kilo shower tray back to them at my cost, it’s just beyond a joke, AVOID USING PLUMBNATION AT ANY COST, THEY PROBABLY WONT BE BOTHERED ABOUT BAD REVIEWS”

Helpful Report

Posted 6 years ago

“I wish I was allowed to give no stars at all. They debited my credit card account immediately, gave two delivery dates and then admitted they did not have the item in stock and that there would be a further delay - all this whilst holding onto my money !! Finding it difficult to get my money back. SInce the order is over £100 and they are in breach of contract in terms of delivery date I will be going through Small Claims court and also put in complaint to Trading Standards. AVOID at All costs - there are other suppliers who can provide a better price and free next day delivery!!”

Helpful Report

Posted 6 years ago

“Fire arrived on day planned but when set up made awful noise. My husband took out the log housing to find that the bar spinning around to create the flame effect had come away from its housing. Once he replaced it in the housing it now works well. Lovely looking fire.”

Helpful Report

Posted 6 years ago

PlumbNation is rated 3.3 based on 413 reviews