“Had super service by 3of your staff at Wolverhampton store last Saturday. Wanted to change swimming shorts and had nt got receipt. But with the hekp of Jess Christal and Sharon. They looked and found the transaction for us which meant we could change them. These girls went out of their way to help. Thank You”
“I was very happy with the service in primark I was served by Niraj . He was very very friendly which is always good and he made lots of conversation which made me feel very comfortable as sometimes when I go to pay for stuff in primark I sometimes feel awkward and I felt the opposite with Niraj”
“I was looking for a thermal vest top in the Stadium Milton Keynes. I asked Pramila where I could find the top. She explained that nearly all the tops had now been sold but took me to where there were a few left. She then suggested other options of what would be useful then proceeded to take me where the other tops were kept. I was very impressed with the customer service that I received today.”
“Sunderland store excellent service with Kaye on the till.
Kate noticed there should have been 2 make up removers in the pack that I was purchasing, Kate had no hesitation in getting me a replacement.
Cheerful and pleasant, so good to be served by someone to be happy at work.”
“The member of staff was really helpful, his name was Mubaraka.. He was on the shop floor , I asked for help and he went to find what I was looking for and I am so pleased. The other staff who served me on the counter me , I think her name was Jolene . Both together gave excellent service . I went there on the 21.11.23 and it was busy .”
“I have just used the Primark 'click and collect service', and it has been 100% perfect, from start to finish, their website was easy to use, they confirmed my order quickly, and notified me every step right upto collection. Also my items are very well made.
Top marks to Primark and their Customer Service Staff, many thanks to you all.”
“Primark is a shoplifter's paradise! No alarm tags!
Wander around the shop and you'll see groups huddled in a corner, stuffing items into a suitcase, putting a double pair of pants on their small child, removing labels and filling their private bags with items.
They buy a load of clothes and accessories etc, then return the next day with the receipt and collect all the same items from the shelves and simply get their money back. Too easy!
The loss rate must be huge!
Some fill a suitcase with stuff, pay for the suitcase, empty out the stolen goods at home, then return the suitcase to get their money back!
Primark need to have a service (returns) counter at the entrance of every store so customers must return goods BEFORE entering.
They also need vigilant guards and camera monitors.
Every time I go to Primark it's so obvious and entertaining watching all the thieves.”
“New York, Valley Steam Location Shopping at this store today found good prices and a great selection of clothing. My only complaint was where I proceed to check out and pay..To the right of me was a self checkout area..No customers was present yet there was 3 females laughing and talking not assisting any customers. To the left was only one cashier and there was a few of us on the line. This is poor customer service..When I reached the front of the line I asked the cashier if I could speak to the manager of the store she told me no one was available.
Will continue to visit this store..Just hope service improve”
“I visited the Irvine Ayrshire store on Monday 7 November 2022 and the customer experience was nothing short of amazing. The lady behind the till could have just allowed me to continue with my purchase of 3 size 12 skirts and 1 size 14 - the latter would have been too big for my daughter who needed new skirts for school as she has taken a stretch. The lady called for another employee to check the storage in store to see if there was another size 12. Sadly not, however I had a great chat with her. I am currently carrying out a research project on Primark and I have found so many positive things about this company that it made me return on Wednesday 9 November 2022 when the other children needed, new trainers, new clothes etc. To be quite honest, I have never had a problem with Primark clothes and although it is labelled as "fast-fashion" or "wear it once and bin it" - that is not my experience. I still have clothes I bought 15 years ago from Primark as they have lasted many washes and I don't buy for fashion anyway as I buy for price and comfortability. Thank you Primark for providing this to customers like me. My motto is children grow far too fast, are hard on their clothes and what is the point in buying one clothing item that costs £100 from another company, when you can get similar in Primark at 20% of that price. Keep the branded stuff for later when they stop growing.
A very happy loyal customer. Primark Cares.”
“I went into your cafe in Manchester and was waiting for friends, I noticed your staff were of the highest standard, the lady called Carol who seemed to be in charge was excellent, cleaning all the time whilst bringing drinks drinks to tables etc, every time we meet its the same lovely standard, well done girls and hope to see you soon....Marie”
“Hi all I am a wheelchair user. The staff always go out of their way to support me. However there are two staff recently that have gone above and beyond. Kelly seerey. And Gail. Kelly was on the shoe dptmt . And for the first time ever not just in this door but others Kelly's went at her way to help me find and the slippers I was after and helped me put them on . Nothing was too much trouble for her I actually looked like she wanted to help not just cuz it was just her job. I honestly can't thank her enough try and watch it on is one of the hardest tasks I have to deal with she is in massive credit to your company. Gail is at the tills. She always goes out of her way to come to the the disabled counter. Particularly helpful. She goes out of her way to to support me in in packing the bag for me and putting them on my wheelchair. Making sure that they are accessible to me. Not very good at wording this compliment but she read it does go above and beyond the others. Please give special thanks to both of these ladies my experience at Primark would be very different without them.xxxxxx”
“Today 2nd September 2022,.was one of the worst days of my life. After purchasing a winter coat, I had left behind my phone at the counter that I had paid at. It was only until 5 stops later on the train that to my absolute horror I realised it was missing. I made my way back to the Marble arch shop, in a complete panic...and close to tears explained to one of the managers what had happened. Despite my distress, she remained calm and found out where I had paid, and she was so brilliant and professional that she found out by asking the right questions where my phone was. To say that I was happy would be an understatement!!! I am so grateful that the three people involved whose names I asked.. Marinna, Moya and Basha, were kind enough to care about my suffering even though there was so much going on all around. They still made time to help a customer in need and I will never forget their kindness. Thank you Primark, for having amazing people like these three heroes representing you. In my opinion they deserve a raise for going above and beyond to help customers, and I will be telling all of my followers on Instagram, and YouTube that I have my phone back ( which is my life) thanks to their caring. The honesty, is something I will not ever forget. And I know I'm going on a bit too much, but if you have ever lost your phone then you understand the pain I was in when I thought it was gone forever. And thanks to your amazing team, it was returned to me. Primark, can I just say I Love You! And please cherish the lovely team that continue to do you proud.
Sincerely, happiest customer ever
Ariana”
“A shop that sells bright coloured men's briefs instead of only boring dark colours and at a good price too. Furthermore the sizing is spot on and so is the comfort of the underwear. Returned and bought a second set whilst they are still available.”
“I am very happy. Grew up with Disney so I really love that someone my age can find them at a good price. Only problem I have with it store is I spend too much 😀”
“I had an amazing experience today in Primark just because of genuine kindness. My arm is currently in a sling and the staff were extremely helpful throughout the whole shop
you Primark Belfast”
“Went to the sale this morning at around 11amish at Primark Humberstone Gate, Leicester.
I found an item which I was interested in but it has no price tag. So, I approached one of the staff, Latoya who was extremely busy but also very helpful to my query. Without hesitation, Latoya took the item to the checkout and returned straight to me to give me the feedback.
Thank you, Latoya for your speedy kind assistance. Your effort is truly appreciated and that's a great 5 stars service! Keep up your good work.”
