“The shop in metro centre Gateshead was not what I expected. Expensive tat and not much else in women's section. What have you done with it looks like you bought out all the stuff from warehouse that closed down and flog it in your shop. Who ever are your buyers need to give their heads a wobble and go back to getting affordable clothing in proper sizes. Was shocked what I saw in store, hardly cheap and cheerful.”
“Can’t return purchase items with tags and all because I didn’t have a receipt yet and still the tags show it came from primark ridiculous smh will not be purchasing from this store again.”
“PRIMARK IS A FRAUD
THEY WILL EXPLOIT THERE OWN CUSTUMERS FOR LOOKING INTO CAMERAS AND CALLS THEM THIEVES
VERY DISAPPOINTED BECAUSE OF THIS ORGANISATION MY FRIEND IN OTHER COUNTRY IS DEPRESSED AND FELT SICK OF HOW THEY TREATED
ABOVE ALL THEY ARE SHAMLESSLY DEMANDING MONEY THROUGH RLP
THIS MAKES ME SICK TO MY STOMACH #BOYCOTTPRIMARK”
“Absolutely shocking first and last time I will shop at primark after scanning my items store assistant came to check I had nothing else and after paying had to scan receipt to get out .”
“I wanted to exchange an item. Unfortunately i can't find the receipt anywhere but found the transaction on my bank statement. That wasn't good enough, only receipt will do, which is so annoying. I just want to exchange one of the swimming costumes i bought as this one is a bit baggy. Its really put me off Primark”
“these stupid paper bags keep ripping and today i spilt my boba EVERYWHERE and got all of my new primark clothes DRENCHED in milk, due to the poor quality,cheap paper bags.if this is not resolved in the next 3-5 buisness days i will sue as my dad owns new look and will bankrupt your company like toy'r's.
many thanks, the billionaires daughter🥰”
“Whilst shopping at Primark in Concorde North Carolina the fire alarm went off. The store managers were frantically running round and rudely screaming out shoppers to “GET OUT”! Their aggressive behaviors were confusing, comical, and shows a level of unpreparedness. I talked to the store security manager and she said it was not a drill, but her security team was cool as a cucumber and helped get people out collectively and in organised manner. I won’t go back there after being screamed at by Kyle.”
“I received a Christmas gift, and went to a Brooklyn, NY store to exchange. Of course I did not have a receipt for a gift. The cashier stated the policy is no exchanges without a receipt. I didn't ask for a cash refund, just an equal exchange. Not a good experience. 😕”
“I was wanting to exchange 2 Christmas presents which I didn’t have the receipts I was told by the cashier at Primark princess street Edinburgh that they don’t accept items returned without a receipt the tags were still on the items.”
“Was in the Norwich store this morning being served by a young man who was singing throughout the transaction,while it is nice to see someone happy in their work it is very off-putting as didn't get any interaction from him which seemed rather rude.alaire”
“At the Walden-Galleria in Buffalo, NY. The checkout clerk was both extremely rude and insultive to my wife. My wife asked if an item that was not discounted would qualify as an identical item that had a discount (same product number, same cotton pajama's same design, etc.). The clerk became aggressive to the point my wife was AFRAID of the clerk. Turns out my wife was CORRECT and your employee both nasty and WRONG. I liked the Primark in Boston. This store is dirty and has at least one very bad employee.”
“F.t.a.o. Primark Landudno. Visit the air show in Rhyl had a 5 night stay arrived on Friday 25th august 2023. Visited your store to children’s clothing up the escalator, saw black nightmare before Christmas hooded top and bottoms on a mani Quinn Found lots of bottoms but no tops asked primark staff where they where. Got told sorry , not been put out till tomorrow as we just had delivery , so I travelled back from Rhyl to your store once again on Saturday got told they haven’t been put out yet as we have to go through a lot of delivery stock come back either Sunday or Monday they should be out by then. , called in Sunday on the way back from raf valley , still only the bottoms there ,so after calling 264 times and pressing option 0. To speak to a member of the team. No one answered the phoned , so yet again traveled to your store again got told sorry don’t have any ,, staff member couldn’t help me as wanted to complain and got told sorry the manger is in a meeting,, so I suffered a financial loss travelling in my car daily to your store to be messed around by young bits of kids your staff members , unhelpful , given phone number by one assistant but called it 264 times no answer ,, never as a good customer to primark have I been let down by your customer service and advice from your staff members whom either lied to me or just palmed me off with excuses”
“The manager in the Boston store didn't know her merchandise and kept me waiting. She didn't have any teeth. If your on the front lines you need to have a professional appearance. She needs to invest in some teeth.”
“Had worst experience with them went in on Saturday I had two gift voucher used up first gift voucher so I broke in to the other one with £100 they took the £100 gift voucher away thinking it’s was with nothing on it and destroyed it and gave me the not valid one back went in today and they said nothing we can do when I have the receipt of the 2 gift vouchers that’s £90 destroyed!”
