“A lady called Donna served me this morning in your Nottingham city store on the tills on ground floor she 'folded'my items poorly and when I asked if she could do them again she said No that's the best I can do we're not shown how to fold clothes. It was around 10.30....terrible attitude....no hello/goodbye nothing.”
“To many child size crop tops these are tbe only nice styles everything else is shapeless and plain so disappointed with your store now i always lea e empty handed stop with the tiny stuff”
“Denied a refund for pj's that were a gift for my daughter but were too small. This is despite the exact same pair in her size being available and the ones we had still with the tags on and still on the hanger. All because we weren't given a gift receipt. Appalling customer service.”
“Unless you keep all reciepts and ruin the gift there is no way that you can return anything at all Do not use Primark to buy a present for someone else. pS Social media staff for Primark are just bloody rude!”
“Got Christmas presents from sister only to find she had taken receipt on holiday and items don’t fit, asked if I can just have credit note but they say NO. Policy needs changing here. Now I’m left with items I don’t need. Not shopping here again!”
“Grandchild received sleepsuit from a very old lady; it was much too small so returned it without receipt and refused exchange for bigger size, despite it being no skin off Primark's nose as all I wanted was a bigger size, not a refund. I got told without a receipt, nothing doing! I could hardly ask an old woman to hunt for a receipt she probably has thrown away. If everything going Primark's way, fine but not good to deal with when it suits. I can see the point not giving a refund without a receipt but an item with tags on and clearly in new condition, what is their problem? My family will not be shopping at Primark again and better off with Asda, Tesco etc.”
“you should go to trustpilot and see how bad the reviews REALLY are
i got some leggings for christmas that didnt fit - i wanted to exchange for a bigger size but as i didnt have a receipt they wouldnt do anything even tho brand new in primark bag with all the tags attached. Not like i wanted a refund just some items that would fit
the staff were really rude and unhelpful and i wont be using primark again in a hurry
terrible customer service”
“Was in Dundee primark this morning after looking at jackets and moving onto other stuff noticed staff starting to put prices down on jackets??? Why couldn't this of been done before opening as folk that had been in prior lost out”
“Everyone leaving good reviews has clearly never dealt with their customer service, I bought a top in size small 3 months ago and loved it, bought 6 more a week ago, and threw the the receipt away because I've got the same one already, turns out primark have changed their sizing and calling it 'new and improved' basically their small is now a medium, i guess to make people feel slimmer than they actually are? I took the 6 tops back to swap like for like for the smaller size, all tags still on, was refused as no receipt, tried to explain how I had bought the 'wrong/changed' size and supervisor couldn't care less very rude and unhelpful, I'm 6 months pregnant and went out almost in tears, I looked at contacting primark to complain and their phone number is £6 a min, clearly don't care about customers”
“I had to move out of the way quick for the cleaner and I have drop foot, I nearly moved back into the stands, this is the second time this has happened. I jarred my back with it!! I asked for the manager and then the supervisor came. Not one of them asked if I was ok. Just said sorry!!!”
“I’d give zero stars if I could, I had recently purchased the charcoal detox purify and cleanse, Bubble sheet mask from the store (advertising For all skin types!)
The instructions Had been simple and what seemed to be clear enough, Stating leave on for 10-15 minutes and wash off thoroughly. I had proceeded to do exactly that. 10 minutes passing, I’d taken the mask off and washed my face thoroughly, Now I would like to state that I do not have sensitive skin and have never reacted to any product in any negative way, But as I looked up at the mirror I looked like a fried shrimp, If not something that had been slapped around the face with bloody beef. I do not rate this product, It Stings an unbelievable amount, Alongside the unfading of it, As this reaction has been on my face for the past 3 days. I am furious about this and a little sad. What a waste of a perfectly good £4.00 Which could of been used to buy cucumbers and avacado, To make my very own face mask, Would Of benefited me and my hungry stomach So much more than this ever could have.”
“i bought a jacket that looked like well tailored ( rare to see in primark..evrything looks so dull and the same) but the sleeve was a bit damaged at the front.i only noticed it when I went back home. it was a night mareto return, rude costumers service at the store and very badly organised . so I made a claim online and they wont even give me a discount !!! i hope primark will colapse, thats all they deserve”
“I was 1 day late to get a refund for an item. Was told I could make an exchange and had 90 days to do that. When I returned a month later was told I had been informed incorrectly and could have no refund or exchange. Contacted customer service and they have never acknowledged what their staff advised me just what their policy was.”
“Worst costumer service ever. I was told I can not exchange without recipt even though my jeggings had stckers and price tag on them i understand that's part of policy but I've always given exchange without recipts. Staff was very rude and unhelpful”
“Multicoloured bath bombs £1.50 it’s like bathing in muddy water I wish I could send a picture. Bought 3 of these 1 for my granddaughter (6) she said her dad had to throw the water cause it was black. She wasn’t wrong”
“Dreadful, dreadful company selling foul smelling chemically treated items, mostly harmful too. That's the smell when you go into any of their stores.”
“It was good shoping but upon leaving they refused to do my taxfree forms coz of an internal recent decission I can no more do it collectivly and they must be done every time I buy... the idea I bought during last few days and I asked the cashier who replied that I can do the taxfree colleclivly when I am done...”
