“Ordered super dry shorts but received a superset T-shirt! Had to pay for postage which I was told would be refunded. It’s been well over a week now. No response to emails requesting a refund. At the moment I am £23.50 out of pocket.”
“Returned a pair of moschino jeans and still no refund 2 weeks later! Warehouse cannot find return on the system.... email customer service but address doesn't exist lol messenger is only way to contact them on android. Won't use them again!!”
“I returned a pair of Ugg Boots 6 weeks ago . I am still waiting for refund. They never reply to emails and never get anyone on live chat. No telephone number either. Absolutely shocking customer service and will never use again.”
“Ordered a size 4 for my daughter received a women’s size 6 apparently they are unisex sizes and men’s sizes in the uk start at a size 4 !!!! ... nothing was said in their description. If you order a size 4 you would expect a size 4 they refused to send me a returns label”
“I bought quite a lot of items from this site, still waiting for my refund since last year October. Unfortunately you can only contact them through email as they don't have telephone contacts. They hardly responds to your queries and are very rude if they do. Stay away, will never recommend this site.”
“I have ordered a number of pairs of shoes. They arrived in 4 different parcels. When I wanted to return, I was unable to send just one parcel, I had to pay for postage x 4 to send to four different locations. Really messy arrangement, customer service takes a week to respond with a dismissive message, with absolutely no interest in resolving your issue. Companies like these should not be allowed to trade.”
“Ordered a cushion, arrived with large hole on the front, when taken out of packaging stinking of weed, think driver must have been smoking in delivery van although my cat seemed to love it!!! Contacted Secret Sales as no advice note or return label included. Informed that they would contact seller for returns label, advised I was self isolating and would need courier to pick up item, was told that was up to seller to organise with myself, Turns out you buy from Secret Sales but when things go wrong it’s not their responsibility. Will not be ordering from them again and would not recommend. Still waiting for reply from seller. Only gave 1 star to post review or it would be zero”
“Ordered a bag, never got despatched, Secret sales ignored my messages - Paypal refund issued! Do not buy from this company, once they have your moneny they don't care whether the item gets delivered!!”
“Awful , fraud no reply from their team in email or chat and they don’t give u any contact details £135 of my money and gone and noone reply’s never shop with them fraud their shops who they work with never send out things and your money is gone”
“Ordered a smart phone in November when it arrived i could not charge it I tried contacting cs numerous times with no luck . I contacted clear pay whom I used to order this with several copies of the emails I had sent im still waiting to hear from you”
“Returned some shoes on the 24/11/2020 and upto now lam still waiting for my refund. I have send 4 emails chasing this up and no reply yet, they are ignoring me.”
“Ordered a pair of slip on Skechers size 8. I am a snr carer so need a comfortable pair of slip ons. Usually buy them from QVC, unfortunately they were out of my size. Delighted to find the exact pair on secretsales and slightly cheaper. Item arrived as promised. The slip ons look the same and that is all. They are stiff not flexible, very narrow and definitely not a size 8. Will never use this sight again. Gonna send slip ons to skechers for them to verify if they are indeed skechers.”
“Terrible customer service, no contact number and they just Stop responding to emails. My orders arrived very late and I queried this a few times and then requested a refund and waiver of the refund fees. Kept chasing email sent and they just stopped replying. Had to pay £7.50 to return two different orders. Will not order again!”
“Been using this company for a few years However the customer services dept is now terrible, chasing a refund on a return have sent various emails with no reply. Will now be advising my credit card company to recoup my money.”
“The worst company ever to deal with. Really bad customer service with rude emails being sent. Takes forever to get a refund if you ever get one! Dont deal with this company is not worth the designer products they offer! Rip-off!”
