“Just not worth the hassle. Yes they are competitive but so are others who are also able to offer customers a service too. Wrong sizes or out of stock is commo place. Their stock system just isn't fit for purpose. Customers service is none existent. your email are ignored and goods fail to arrive after you've been charged. Chasing for a refund is a nightmare. I've bought around 20 items over the last 3 weeks and I've had problems with 40% of the orders. I will never never use them again...”
“If I could give zero star I would. Bought 7 items, the day they meant to be delivered I track them and none of them even got dispatched. Of course I made enquiries, received automated reply. Eventually later on the day I received emails stating the they would refund me. Absolutely ridiculous, that was the actual email: "you have been refunded as we speak" that's all. Not even an apology that they couldn't fulfil a single item out of the 7. What a joke, absolute amateurs!!”
“The package arrived opened and one item is missing. The Customer Service is taking so long to sort this out and been totally unhelpful so far. I will open a dispute with my bank.”
“Returned some expensive sandals in May and have proof that they have received them,and I'm still waiting for my refund. They don't reply to my many emails, I would not recommend or buy from them again. They haven't heard the last from me..”
“I purchased one pair of boots. They sent the wrong size. I emailed them to arrange a return and exchange but they hardly reply to emails. Avoid shopping with them..!!!”
“Bought 3 pairs of jeans. no of them fits. have to return but the return button on their website doesn't work. very bad purchase experience! never use it again”
“submitted an order with number of items back in March and generally you never get all in one go they always come at different time. One item never arrived and under there sight it says delivery in progress. Given it has been sometime I reached out to them to see what had happened only to find out not only I am not getting this item but also I am charged for it where they are not taking any responsibility for not delivering.”
“Shocking. Ordered several items. Then paid for a returns label which did not arrive. Have been chasing by email with no response. Am now in a quandary about whether to just pay for the shipping to return the items but worried I’m throwing good money after bad. Do not buy from this site. It’s a scam.”
“Waited 3 weeks for the order to be delivered. Poor communication, poor customer service. Items delivered in wrong colour. I have to pay for postage to return the order.
Will never recommend them.”
“Ordered a pair of tan brogues. When I opened the box they had sent me 2 totally different style of shoes. Sent them back got a refund but not the money it cost me for the postage. I find this disgraceful not only for the cost sending them back but no one obviously does any checks before items are sent. Will never use again”
“Still awaiting refund after weeks of chasing up. Paid for delivery and even have proof of paying for delivery. Apparently their supplier hasn’t received my parcel so no refund will be issued.
How am I able to get my money back?!”
“Ordered super dry shorts but received a superset T-shirt! Had to pay for postage which I was told would be refunded. It’s been well over a week now. No response to emails requesting a refund. At the moment I am £23.50 out of pocket.”
“Returned a pair of moschino jeans and still no refund 2 weeks later! Warehouse cannot find return on the system.... email customer service but address doesn't exist lol messenger is only way to contact them on android. Won't use them again!!”
“I returned a pair of Ugg Boots 6 weeks ago . I am still waiting for refund. They never reply to emails and never get anyone on live chat. No telephone number either. Absolutely shocking customer service and will never use again.”
“Ordered a size 4 for my daughter received a women’s size 6 apparently they are unisex sizes and men’s sizes in the uk start at a size 4 !!!! ... nothing was said in their description. If you order a size 4 you would expect a size 4 they refused to send me a returns label”
“I bought quite a lot of items from this site, still waiting for my refund since last year October. Unfortunately you can only contact them through email as they don't have telephone contacts. They hardly responds to your queries and are very rude if they do. Stay away, will never recommend this site.”
“I have ordered a number of pairs of shoes. They arrived in 4 different parcels. When I wanted to return, I was unable to send just one parcel, I had to pay for postage x 4 to send to four different locations. Really messy arrangement, customer service takes a week to respond with a dismissive message, with absolutely no interest in resolving your issue. Companies like these should not be allowed to trade.”
“Ordered a cushion, arrived with large hole on the front, when taken out of packaging stinking of weed, think driver must have been smoking in delivery van although my cat seemed to love it!!! Contacted Secret Sales as no advice note or return label included. Informed that they would contact seller for returns label, advised I was self isolating and would need courier to pick up item, was told that was up to seller to organise with myself, Turns out you buy from Secret Sales but when things go wrong it’s not their responsibility. Will not be ordering from them again and would not recommend. Still waiting for reply from seller. Only gave 1 star to post review or it would be zero”
