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Size Reviews

1.7 Rating 203 Reviews

16 %

of reviewers recommend Size

Company Reviews

1.7

Based on 203 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Read Size Reviews

About Size:

Premier footwear boutique for fashion followers or sneaker enthusiasts, part of JD Sports Fashion plc. Size gives you rare and exclusive trainers & clothing from adidas, Reebok, Vans, Converse and Nike. Also vintage deadstock and special edition collabs.

Visit Website

Phone:

0844 264 0222

Email:

onlinehelp@size.co.uk

Location:

Hollinsbrook Way Pilsworth, Bury Gtr
Manchester
BL9 8RR

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Size 1 star review on 24th May 2021

Size 1 star review on 9th May 2021

Size 1 star review on 28th February 2021

Size 1 star review on 28th February 2021

Size 1 star review on 28th February 2021

Size 5 star review on 24th February 2021

Size 1 star review on 13th July 2020

Carly-jo Watkins

1

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fake Raffles! So why are we seeing pairs of “raffle” trainers on eBay before the raffle has been drawn? Real photos too not fakes. Been in a good few raffles now and nothing but the main thing is the hassle trying to get the money back!”

Posted 3 years ago

“Placed an order and received a confirmation email. Within seconds I received a second email telling me the order had been cancelled followed by a text thanking me for the order and promising another email when it shipped. They ignored the enquiry I sent so I called them. The automated response told me the item was due for delivery in three days but the cocky operator on the phone confirmed it had been cancelled. In the meantime they won’t refund me for a week. Complaints email is a JD Sports address, why am I not surprised that the service is so bad?”

Posted 3 years ago

“Worst customer service ever they haven’t got a clue what they are doing. They sell items they do not have in stock. When you speak to a member of their customer service team they state that they can not promise if the item will be sent out or a time scale to when it will be. It’s a joke they are happy to take your money and send a confirmation email saying when your purchase will be delivered but when it’s delayed they have no clue on a new delivery date it makes no sense. How are they not having any communication with their warehouse to find this information out these people are so incompetent to find a solution. Every person in their team has said a different excuse, they basically lie to get you off the phone. My understanding of a customer assitant is to give information and help solve customer problems, yeah fat chance of that with this company. I’m seeing bad reviews for this company everywhere on reviews sites on all of their social media.”

Posted 3 years ago

“So I ordered 3 pairs of trainers on Wednesday the 30th of November 2020, I have been waiting 5/7 days for the standard delivery at this point. I called up customer service letting them know I have an important occasion and I need to know whether I could have these either delivered sooner or changed to click and collect as I was willing to grab these from a store with stock and go out of my way, this company told me there’s nothing they could do even if I made a mistake on the billing address/personal details and that they would not be able to make any amends to this so I said never mind (bare in my mind my billing details are correct and personal ones too) I’ll just wait the full time of 7 days. I woke up at 6:30am the next morning (the 6/7 day) after the call (5/12/2020) and placed a new order for click and collect (so called premium click and collect) I called up ensuring I would be able to grab my item as I clicked the Camden branch which I thought was telling me in other words we have the stock because it popped up under my options, would you believe these people said you should expect to receive these by Thursday next week latest (10/12/12) and even though I clicked...click&collect I still had to wait the customer service lady even had the audacity to say I should have went to the store not even knowing whether I was able to even bloodlust walk, very inconsiderate if you ask me. I have also just looked at different reviews and I am also one who regrets not looking at the reviews first but considering the fact that this is supposed to be a well-established company which everyone in the UK has probably heard of I did not. Question: Why is this company still around I am sure there are plenty of new and up coming shoe business that would love the recognition they have and probably would offer more up standard customer service....they have no solutions for customers no alternatives it really baffles me and I still feel unsatisfied because even after I post this review it feels like nothing will be done.....Can we stop supporting businesses like this please they are just takers honestly they are not giving nothing back other than products. Why are they still around there customer service is only good for small talk. My order numbers: 910588897 910546993”

Posted 3 years ago

“Oh damn it , I didn’t read the reviews before I ordered. Same issues I ordered weeks ago and no delivery and no cust service either”

Posted 3 years ago

“Shocking customer service ordered trainers 8 days ago 3 phone calls later being told they can’t promise I’ll get order. Why take my money if you can’t give me product!!!! Will avoid size in future total joke!!! Now can’t get trainers anywhere else as they’ve sold out but apparently size? are only company that will be getting more so I’m told. DO NOT USE you’ll definitely be disappointed”

Posted 3 years ago

“Order number-910362054 im beyond mad with this company!! I ordered some trainers on the 28/10/2020 for my daughters birthday now we are nearly in December!!!!my daughter never had them for her birthday which was in November which she was really disappointed as I couldn’t afford to buy another pair ... My order never came so I rang them up and they told me it was down to an I.t error which is not good enough!! I have been ringing them weekly as I just want my money back!!!! I need the money back so badly. I would NEVER EVER buy anything from size again and avoid at all costs!!! I will be reporting you guys to trading standards!!”

Posted 3 years ago

“This company is a disgrace took 2 orders from me for 6 pairs of trainers. Had to do a second order for a pair in different size as first order was refunded to paypal minutes later with no explanation. (Later found out they were out of stock, yet took my money and my size still on website) was told website is not realtime!!!!!!! Second order was accepted but now tokd that they also out of stock but i may get them if i wait up to 3 weeks!!!! Ha ha, what a joke. None of my trainers were delivered as per email promises. Rang customer services to be told that 5 of the 6 are either out of stock, low in stock (cant promise i will get), might get back in stock. These trainers are still being advertised in my sizes on website 3 days later even though you dont have them to sell. She managed to refund me for one order of one pair but the big order she couldnt cancel immediately but would send email to warehouse asking to cancel, but should be done later the same day. 3 days later ive received nothing and emails to you are being rejected or ignored. Aparantly they have 3 weeks to fulfill order! Please contact me to sort otherwise i will report you to trading standards.”

Posted 3 years ago

“I ordered clothes from size, they didn't fit so I sent them back with there own courier Hermes. Hermes sent me a confirmation order to say they had my order. After waiting a month I didn't have my refund, so I called customer service. Customer service have tried to help me but they have absolutely now power to make the decision to refund me. Sizes own courier has lost the parcel yet two months and 6 phone calls later I still don't have my £135.00. This is not customer service, this is a company who presumes all customers are untrustworthy.”

Posted 3 years ago

“If I could put no stars I would!! Should of read the reviews before I orderd as I am Having the same problem as everyone els. Orderd my trainers over 3 weeks ago and still not here I have emailed and tried to contact them and still getting fobbed off. I’m trying to get a refund,I would avoid at all costs!! Stick to jd all the way!!!”

Posted 3 years ago

“Twice I’ve ordered from them and not received my products. Takes weeks to get a refund from them. Horrendous customer service.”

Posted 3 years ago

“Absolute Joke . 3 weeks still no delivery . No one can tell me anything about my order , have tried to cancel and they say I can’t as it’s being picked in warehouse. Tex message every morning saying sorry . Don’t use SIZE , waste of time and money”

Posted 3 years ago

“Paid £400. Two weeks nothing. Six calls and 12 emails to customer service later and no one can tell me what’s happening with my order. This company is an absolutely joke. Save yourself the hassle. DO NOT SHOP AT SIZE!!”

Posted 3 years ago

“Just like many others here Size? have taken my money and 2 weeks later show no sign of processing my order at all. Multiple emails including one to their CEO and no one can give me an indication of when I will receive my order.”

Posted 3 years ago

“Same problem as most people as far as I can see... Ordered 3 things, paid for them, didn't hear anything for 2 weeks so I called the company. First talked to Izabella who was lovely but did promise she'd sort everything out, she said there had been a mistake in the warehouse. Got an email a week after that saying my order was cancelled. They texted every day saying they were working hard on my order, f***ing annoying really, I have about 20 texts but they still cancelled. I talked to customer service but they were happy with giving me a refund, safe to say I wasn't. F**k this company!”

Posted 3 years ago

“Same problem as most people as far as I can see... Ordered 3 things, paid for them, didn't hear anything for 2 weeks so I called the company. First talked to Izabella who was lovely but did promise she'd sort everything out, she said there had been a mistake in the warehouse. Got an email a week after that saying my order was cancelled. They texted every day saying they were working hard on my order, f***ing annoying really, I have about 20 texts but they still cancelled. I talked to customer service but they were happy with giving me a refund, safe to say I wasn't. F**k this company!”

Posted 3 years ago

“What a suprise ! Size? Another raffle for Adidas Havana. Raffle ends on 15th October. Already 20 pairs on eBay ( in hand ) . No doubt staff members again making a killing . Size? Raffles , biggest scam going .”

Posted 3 years ago

“Absolutely shocking customer service. I placed an order on 21/09/2020 which was expected to arrive on 28/09/20. I have still not received this order and it’s pretty much 06/10/20. I have sent numerous emails and nobody is able to commit to when my order will arrive nor can they offer me a refund. I contacted Size via phone call earlier tonight and the assistant sounded very helpful and stated that it was likely I would get a refund only to then receive an email stating this was not possible. I have not received the goods and am due £207. I am now in a limbo with the order apparently being stuck at the warehouse and needing my money back which isn’t looking likely in the near future. Highly recommend to stay clear of this company. I have ordered several times previously with no issues I have no intentions to order from this company ever again due to the terrible service received.”

Posted 3 years ago

“My wife ordered a pair of trainers for my birthday. Given a tracking number but they never arrived. Spoke to customer services who told me they were never sent and a pair would sent out right away. Nothing came. Contacted again and said there was a delay in the warehouse but they would be sent out the following day. Again nothing arrived. Contact customer services who informed me that they were now out of stock and the best they could offer me was a 10% discount on something else. Awful service and I would advise to avoid at all costs”

Posted 3 years ago

“Entered the Launch raffle for adidas Shanghais, received an email to say I was successful. Money was taken out my account, 4 days later the order was cancelled by size? Said they were unable to fulfil. As the email below states totally shambolic system. Untrustworthy.”

Posted 3 years ago

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Size is rated 1.7 based on 203 reviews