“We ordered 2 sets of white wooden blinds.When they arrived we found them damaged,a call to customer service and the matter was dealt with very quickly. Kieron was the person that dealt with my complaint,in no time at all the issue was resolved. Fast ,friendly services couldn't have been better.”
“I was really happy with the quality of terrysfabrics.co.uk curtains and their customer services. I made an error when ordering the curtains but realised it only after receiving them. However, their customer services lady Jayne arranged an amendment very promptly and efficiently. I was very impressed and now am enjoying the beautiful pair of curtains. I will definitely use them again.”
“I needed advice on the type of material that I needed. I called the company and Kieron talked me through the ones that would suit my needs best. He did not rush me and answered all my questions with patience. I now have all the items needed. Thank you very much.”
“very impressed with the quality and the efficient service.I will definetly be recommending your company to friend and family as well as using your service again.
Im delighted with the curtains.”
“Ordered a velvet door curtain. Didn’t realise the material had a flaw in it. Contacted Terry’s and received a quick response, apology and replacement. Great product and superb customer service”
“I ordered blinds but misunderstood the measuring instructions and they did not fit as as they should have . Kieron in customer services could not have been more helpful. The issue was resolved with no fuss and i have now placed another order and await my delivery. Despite this issue i have now reordered for the same material fabric and pattern as they were of excellent quality, extremely well made and easy to fit. Thank you again”
“Terrysfabrics is my go to place for a wide range of fabrics and other window dressing needs at a very reasonable price. Their customer service is prompt, efficient and helpful.”
“Customer service was very good, but please lose the automated one, as they just go round in circles, the message from customer service was welcome and the item received by courier same day. My items arrived well packed and are lovely. I ordered 2 fold up bags and the design is lovely and bright as well. So handy for popping in handbag when going out in case I buy something and they hold a good amount too, love them.”
“I don't usually write reviews, but I received such excellent service from Kieron today that I felt I had to write to praise him for his professional manner. We had been corresponding over the email, but we had hit a brick wall so Kieron arranged to call me. He very kindly sorted out the issue which was a silly mistake on my part!
Kieron was kind, considerate, patient and encouraging. Thank you”
“My orders were delivered very promptly. Due to a mistake on my part I needed a replacement part for a blind and it was sent free of charge on the same day I spoke to Alison in customer service. Excellent customer service!”
