“We have had a very bad exsperience with tredz as my son had s bike for litrally 3 weeks .now broken .tredz said warrenty wouldnt cover.now another 14 weeks on we have agreed to pay znd still no bike back.bad bad service”
“I placed an order for a rear boost wheel that said was in stock.
A week later it has not been dispatched.
I thought I would give you a try.
Safe to say you won't be getting any more custom from me
Having 3 bikes a spend alot of money on parts and upgrades.”
“Have used Tredz before and had a poor experience with them, decided to give them another go and they certainly haven’t changed, their service is terrible, they are slow to respond to queries, show bikes in stock that aren’t and are not even available from the suppliers, fail on delivery dates, etc. If I could give them zero stars I would. Buying a bike and kit should be fun and not a ball ache. Go to a reputable and reliable shop, it’s so much better than trying to deal with Tredz”
“zero stars
Appalling customer service.
Unresponsive.
Nobody calls you back.
Promises are frequently broken.
Emails are ignored.
Just terrible.
I'm still waiting for someone to call me to resolve multiple issues with my bike, 11 days without a call back despite chasing.”
“Appalling customer service.
Unresponsive.
Nobody calls you back.
Promises are frequently broken.
Emails are ignored.
Just terrible.
I'm still waiting for someone to call me to resolve multiple issues with my bike, 11 days without a call back despite chasing.”
“Bad experience recently, have taken orders for items that are not in-stock, with no email to update on slow progress of order, then find out two weeks later the item is discontinued. I ordered tubilito inner tubes for a race despite a wait they ordered the wrong valve type from supplier and when sending this order to myself they also failed to recognise it was the wrong valve type. The whole point of shopping online is to get items easy and quickly, but with tredz you can be waiting weeks with little updates or notification.”
“If I could give Tredz no stars I would! Appalling customer service, sell items they cannot supply then lie.
I ordered on two occasion parts for my sons bike, both orders were unfulfilled and shockingly poor customer service.
Would strongly advise any future customers to order elsewhere.”
“Very poor quality bikes and the staff are under qualified . The store is always quiet but yet it takes approx 15 minutes before you get seen . Mechanics are a joke”
“Order a nukeproof scout from them £999 it costs and it was due to arrive on the 21st of June get a call advising it won't be here until 19th of July and its due to the supplier not meeting dates which I understand! But here we are on the 20th of July and still no bike I've been waiting and paying for 2 months now I call in and get an advisor called Paul (absolute disgrace to customer service) who lies to me over the phone when I ask for a manager his words were "we don't have a lot of staff in on a Saturday there are no managers in". Now let's get something straight there is always a manager on the floor of a call center unless they are on break so I call back and to my surprise I get Paul again and he says "oh I just spoke to you didn't I yeah? The manager is on a call at the minute" so you just lied to me over the phone and when I call him out on it and explain you can lose your job for lying to customers he hangs up!? I call through again and I explain my situation to another advisor a girl who's name I didn't get and she puts the phone down after telling me "19th is only the day that we were going to receive it" why do I need to know when a company is recieving my product that was the day you said I would have it? Not when you would get it! Disgusting service and the company is being reported for lying to customers”
“Absolutely disgusting customer service. Bike was promised to be delivered on Friday and got an email saying it wasn’t going to be with me until the following Wednesday.
Phoned up that day and was told apologies it’ll be with you Saturday but I needed it to a different address. After 5 phone calls confirming the change of address it was delivered to my original address.
Avoid this company at all costs”
“AVOID
Appalling customer service. Advised 3-4 day despatch in order, not that it wasn’t in stock. Day 6, no stock, no response by email or escalation via call centre. AVOID”
“Terrible company ordered a new crankset they sent the wrong one a cheaper one I sent it back and am still waiting on a refund they have had my money for a whole month and I still don’t have the part I ordered which is a common part they are readily available or my refund I feel sorry for a school boy who has saved up their pocketmoney to fix their bike and ends up with this service absolutely shocking avoid avoid avoid
Go to a local bike shop instead I found them to have a much better service and it cost me less I should have went there first I was up and running again in twenty mins at my local shop will never use Tredz again
Also I believe if I hadn’t of been checking my bank statements and noticed they had not payed the money back I don’t think they would ever have refunded my money a whole month they have had my money unreal terrible customer service!!!”
“Ordered bike arrived damaged and in my opinion badly packaged. Rang Tredz who wanted a photo of the damage fair enough so after a short while they emailed me to say they had been authorised to let me take the damaged bike to a repair shop near me and get it repaired. They also said I could get £35 back if I sent a receipt very nice of them as I had paid for a brand new bike.
Told them not going to happen I wanted it returned and a new bike sending. So they arranged a courier to collect came on the Thursday I rang on the Friday told it was not back in the warehouse yet. I rang Monday and told it was not yet back. I checked with a tracking number I found on an email and guess what it had arrived back on the Friday !.
Now I can accept that when I rang on the Friday afternoon it might have been in the grey area but no excuse when I rang on the Monday afternoon.
So I told them I wanted to cancel they said they would cancel after they had checked it over. When asked when they just said after the bike had been checked over. For what damage that had happened while it was been delivered that they had photo of.
So why had they not sent a bike in return the same time they picked up the damaged bike. Why did I have to do all the running around calling emailing etc.
So I am waiting for written conformation of them receiving the bike which they say they do.
I am waiting for the bike and finance to be cancelled which I have asked for.
Don't buy from this company if you want a nice smooth transaction read the reviews they don't all lie.”
“Awful experience with Tredz, placed a £500 + order with all items in stock when ordered , then I received an email stating Bike was going to be delayed and did I want to wait for in to come in stock When I phoned the company to speak about my order more items were now out of stock , I was informed the helmet I ordered would be another 4 weeks for delivery, due to this long delay the finance company would have to do another credit check as it had been so long since the first check which would have a greater impact on my credit rating , a terrible way to run a business so I was left with no choice but to cancel the whole order, will never go to them for anything in he future .
Very poor show from what I thought was a professional company and in my defence, all 10 items were in stock when ordered .......”
“Jesus!!! I'm glad I use my brain and review things first. Was looking at spending £350 on a new bike, but after reading a full page of negative comments I'm taking my buisness elsewhere.”
