“Order a nukeproof scout from them £999 it costs and it was due to arrive on the 21st of June get a call advising it won't be here until 19th of July and its due to the supplier not meeting dates which I understand! But here we are on the 20th of July and still no bike I've been waiting and paying for 2 months now I call in and get an advisor called Paul (absolute disgrace to customer service) who lies to me over the phone when I ask for a manager his words were "we don't have a lot of staff in on a Saturday there are no managers in". Now let's get something straight there is always a manager on the floor of a call center unless they are on break so I call back and to my surprise I get Paul again and he says "oh I just spoke to you didn't I yeah? The manager is on a call at the minute" so you just lied to me over the phone and when I call him out on it and explain you can lose your job for lying to customers he hangs up!? I call through again and I explain my situation to another advisor a girl who's name I didn't get and she puts the phone down after telling me "19th is only the day that we were going to receive it" why do I need to know when a company is recieving my product that was the day you said I would have it? Not when you would get it! Disgusting service and the company is being reported for lying to customers”
“Absolutely disgusting customer service. Bike was promised to be delivered on Friday and got an email saying it wasn’t going to be with me until the following Wednesday.
Phoned up that day and was told apologies it’ll be with you Saturday but I needed it to a different address. After 5 phone calls confirming the change of address it was delivered to my original address.
Avoid this company at all costs”
“AVOID
Appalling customer service. Advised 3-4 day despatch in order, not that it wasn’t in stock. Day 6, no stock, no response by email or escalation via call centre. AVOID”
“Terrible company ordered a new crankset they sent the wrong one a cheaper one I sent it back and am still waiting on a refund they have had my money for a whole month and I still don’t have the part I ordered which is a common part they are readily available or my refund I feel sorry for a school boy who has saved up their pocketmoney to fix their bike and ends up with this service absolutely shocking avoid avoid avoid
Go to a local bike shop instead I found them to have a much better service and it cost me less I should have went there first I was up and running again in twenty mins at my local shop will never use Tredz again
Also I believe if I hadn’t of been checking my bank statements and noticed they had not payed the money back I don’t think they would ever have refunded my money a whole month they have had my money unreal terrible customer service!!!”
“Ordered bike arrived damaged and in my opinion badly packaged. Rang Tredz who wanted a photo of the damage fair enough so after a short while they emailed me to say they had been authorised to let me take the damaged bike to a repair shop near me and get it repaired. They also said I could get £35 back if I sent a receipt very nice of them as I had paid for a brand new bike.
Told them not going to happen I wanted it returned and a new bike sending. So they arranged a courier to collect came on the Thursday I rang on the Friday told it was not back in the warehouse yet. I rang Monday and told it was not yet back. I checked with a tracking number I found on an email and guess what it had arrived back on the Friday !.
Now I can accept that when I rang on the Friday afternoon it might have been in the grey area but no excuse when I rang on the Monday afternoon.
So I told them I wanted to cancel they said they would cancel after they had checked it over. When asked when they just said after the bike had been checked over. For what damage that had happened while it was been delivered that they had photo of.
So why had they not sent a bike in return the same time they picked up the damaged bike. Why did I have to do all the running around calling emailing etc.
So I am waiting for written conformation of them receiving the bike which they say they do.
I am waiting for the bike and finance to be cancelled which I have asked for.
Don't buy from this company if you want a nice smooth transaction read the reviews they don't all lie.”
“Awful experience with Tredz, placed a £500 + order with all items in stock when ordered , then I received an email stating Bike was going to be delayed and did I want to wait for in to come in stock When I phoned the company to speak about my order more items were now out of stock , I was informed the helmet I ordered would be another 4 weeks for delivery, due to this long delay the finance company would have to do another credit check as it had been so long since the first check which would have a greater impact on my credit rating , a terrible way to run a business so I was left with no choice but to cancel the whole order, will never go to them for anything in he future .
Very poor show from what I thought was a professional company and in my defence, all 10 items were in stock when ordered .......”
“Jesus!!! I'm glad I use my brain and review things first. Was looking at spending £350 on a new bike, but after reading a full page of negative comments I'm taking my buisness elsewhere.”
“Very very poor. Ordered and paid for tyres mid March it's now mid May still nothing. I had to Chase, tredz promised contact by senior manager no contact as yet. I think they only said that to try and look good. Tredz service is the worst I've ever come across.”
“I ordered a set of grips for my bike & after 5 days no show I called the local store to see if I could pick a set up there & return the ones I ordered as I was going out with the lads the WE. Need I say they did not even have them instore nor the warehouse!! I called the appropriate number to query my order and 25 whole minutes before anyone picked up the phone, Really!!! Now that really yanked my chain. When I spoke to the lovely Emma she confirmed what the store had told me, they have to order from the manufacturer if you want the small stuff. No date as to when they will come in if ever, no email to inform me of this either. What really bothers me is that you can't get parts or accessories for you bike unless you wait for their ordered from the manufacturer. The reason you can't get these odds & end, small items is because Tredz's massive warehouse is packed with nose bleeding priced bikes most could only dream of. A bit like a Ferrari garage, no parts or accessories just eye wateringly priced cars. Well Tredz you are NOT Ferrari, so how about having in a little bit of stock in your warehouse & move some of those bikes wedging the warehouse outa there!!!”
“The same situation. Bought bike to found out it is not in stock until july. Got a call and went for different (more expensive).
Bike comes in gave it a ride and it felt horribly wrong. Look down and it says m on sticker. Sales man decided to pick 17" frame for me (I am 6'2"). So called up and arranged return with exchange for large as I asked. Their mechanics put too much grease everywhere and rims were scratched, paint missig from frame (just bad paint job) wheels slighty off so you could hear disc brakes. Stickers peeling off and few rubbery cappings were missing.
I keep calling everyday and they say: "bike is in inspection and we are waiting for resoults - we will get back to you this evening or tomorrow latest" - they haven't.
Trendz bikes advertise items that are not in stock so you pick something than they have in stock.
I know that becase the bike is still "in stock" on their website.”
“Placed an order but Found cheaper elsewhere.
Refused to price match and would not cancel order, leaving me the only option to return at a cost of £20! 😮😮😮
Charge £20 for a return but if I’ve checked prices online and it’ll cost £6 for me to return.
Will return and place order elsewhere (and save nearly £30 off a £219 item!)
AVOID.”
“Tredz is a joke brought my bike and they said the specialist mechanics have to have a run through the bike to make sure it’s ok they sent the bike out with faulty brakes bearing in mind these specials mechanics are meant to check all the bike out before they Send it out my decals was peeling off told them about the stickers and They keep saying we are still chasing them up and its been 3 weeks and still waiting for them now sent my bike in to be repaired they had my bike for about 3/4 weeks messing me around it’s been in there shop longer than I have had it they are a joke don’t ever buy bikes off there site they don’t properly check the bikes out before sending them out to cutsomers the one bloke on the phone said you will be given compensation in vouchers to buy off there shop only thinking all the faults I have had with it I would get good compensation from it they turned round and said we can only give a £50 voucher it’s a joke there’s not much you can get for that amount of money off there site there a waste of time they just rip you off”
“Literally the worst experience i've had with any retailer i can remember. Failed to deliver the goods when deposit paid even after being told it was in stock, difficult to get on the phone, fail to call back when promised a call back to resolve an issue. Failed to communicate any problems with an order had to chase them.
Generally unhelpful and seem genuinely uninterested. However, Tredz will offer to sell you anything just to get a sale while you're full of disappointment. Avoid at your peril.”
“The most helpful people I have ever dealt with I ordered wrong bike for me exchanged no problem and helped me get the right one could not be more helpful brilliant customer service example to all companies”
“Sent wrong part. I called them to resolve. Said they would call back but they didnt. I opened a dispute with paypal. Had to resolve with paypal due to lack of comms from Tredz. Then I had to return the part at my expense for a refund! disappointed and out of pocket. Avoid this seller!”
“Sold me a faulty bike, refused to pay the costs of repair, incredibly rude and unhelpful customer service.
Another bad review for these guys, keep them coming...”
