“Sold my Samsung Galaxy S7 Edge to this company.
First they told be it had screen Burn and the screen needed to be replaced and as such offered me £25, I declined this offer they then offered me £110 and I accepted this offer despite thinking there was no damage to my phone when I sent it. they told me I would receive my money in due course.
2 Weeks later and numerous phone calls and emails I DO NOT HAVE MY MONEY, I have been told twice they are tracing the payment, three times they have checked my bank details and told by this latest adviser that the first person to say they would trace the payment LIED and this never happened. I am now waiting for them to trace the payment only time will tell. OH and I cannot have my phone back because it has already been recycled.”
“probably the worst customer service I have EVER RECEIVED. 4 days later I haven't had my money - I said scrap the money can you just send me my phone back but they said they can't as it has already been recycled. keep being told I will have my money by midnight yet midnight comes and goes every day with no payment to me. when I have spoken to them they have been defensive and unhelpful and advised my phone call will automatically cut off shortly. AVOID LIKE THE PLAGUE. they are thieves.”
“They keep promising money is on it's way to your account today which never happens. I am going to report to police and write trading standards. Beware of these thieves!!!”
“After numerous calls, texts and empty promises they still won't pay me my money for my phone it is now getting ridiculous so I'm going to trading standards this company is a joke and as for being nominated for an award for recycling as what they recycle they steal it is even funnier”
