“This company is an absolute joke. I was quoted £45 for my iPhone SE, in my opinion it was in good condition. When they tested the phone they said the screen had 'considerable wear'. Their revised offer was £0! They then charged me £10.75 to return the phone. Such a Scam!”
“Shocking company,l sent my iPhone 11 was offered as good condition, l personally thought it was in excellent condition as it was kept in a case from new !! The problem (or one of them)
Is in the grading system the highest they offer is good condition ! But this is very ambiguous because if you look at what their interpretation of good condition is , it is basically perfect condition!
So this then allows them to use this level of scrutiny to downgrade your phone price in almost every case . I sent an excellent boxed phone was offered £205 but then reduced to
£115 disgraceful!
By the way the video they send you to prove their case is of such poor quality it is impossible to se if it is your phone let alone any damage they are claiming to identify.
This is a company that is only interested in the sell on value of the phone , therefore the success rate is increased by giving you far less than it is worth.
DON’T USE !!
Of the few good points l have noted in other reviews, is their fast service!! Of course their fast SCAMMERS never do things slowly
they want your money quickly.”
“By now you’ll have read on most review channels that there is a pattern of offering marginally more money for a device than a competitor and upon receipt of the phone providing a lowball offer. This happened to me. I anticipate their boilerplate response to this review quoting their “honestly policy”. I was offered £100 less than the quote. Fine, nice try right? Return my phone please.
Here’s the fun part. They send my phone via Royal Mail. The phone is lost. Obviously this not the fault of Webuyanyphone.com. So I contact them, asking to engage Royal Mail for an insurance claim. Their response?
“As a business this is the postage we use, we send all devices back using these labels. Unless customers request to pay for it to be returned Special Delivery. It is very rare that devices are lost in transit and are dealt with individually when this does happen. I have checked your Trade In again now and can see it still has not moved, so I have processed a claim for you and to update you, the insurance using the Tracked 48 label, is £150.”
Even by their own estimate, this insurance is not enough. I’m hardly soothed by the fact that devices are rarely lost. I have no phone and no payment. The business sends devices with considerably less insurance than required and fails to take any kind of ownership for the liability.
Oh, and they sign you up to some sort of McAffee rubbish too. That’ll cost you £5 a month from now.”
“Awful company. Sent a phone in reduced price by 150 pound saying front and rear damage. Rear was replaced 2 days prior to sending and front has always had a screen protector. Save your money and go direct to a phone shop at least you know what your getting instead of these con artists STAY AWAY”
“the web site offered the best price, so even though i read all the bad reviews , of how they scratch your screen to offer you less, i though oh ill take good photos of my phone before i send it , that should protect me , (as the screen was as new as always had a screen protector on all its life )
ohh no , no ,no ,no , 2 days after sending sure enough email comes with £130 less offered for it , and a photo of a really scratched up screen ,
so i rings them straight away , to tell them thats not my phone and i have photos to prove it , they said send in the photos which i did , only to get a reply that id done a close up of the screen which wasnt any good (eh ???) and that they have technical people who do a better zoom in to detect scratches , what a load of bull
but theyll give me £5 extra on top of the offer
ive told them send my phone back and that scream had better not be in the state in the photo theyve taken or im going to the police as this is a scam and fraud
i have reported them to trading standards , i advise others to do the same, you just fill in a form online on trading standards government website, cos this company wants shutting down
i wont even get the cash its worth from ebay now of £240 if it comes back scratched like in the photo , it was like brand new , but feared scammers on ebay and stupidly thought it safer to use a company in the uk
i was considering their sister company webuy anycar , but now knowing the con with this one, i wont be bothering
how are they getting away with this? are people not reporting them to the police / trading standards what ?? i urge every one to do this, so they can be shut down”
“Sent in an IPhone 11 Pro Max that had been valued at £265 after listing the phone as in good condition on their value checker.
(For reference, this phone lived its life in a case, with a screen protector on it from the day it came out of the box. And I even polished the phone before sending in)
The offer I received after their technicians had reviewed my device was £110.
Phoned and spoke with Steve at their customer operations centre and he had no information as to why it had been devalued so much.
I can only assume that We Buy any Phone over value their phones to then lowball you when it’s in their possession in the hope that you’ll just leave it with them out of convenience. I put this accusation to Steve and it wasn’t denied.”
“Bunch of scammers, perfectly good phone quote reduced by £150 apparently a face ID issue, requested phone returned and absolutely nothing wrong with it DO NOT USE”
“iPhone pro max in perfect condition sent to this company, a little back story, the phone was a little over a year old, bought brand new, sealed, before I left the shop, I put on a screen protector and phone case, both of which never came of until the day I packaged the phone to post to webuyanyphone, so the phone was in as new perfect condition, no cracks,scratches, nothing, I was offered £370 online, got a message a few days later, that the screen was scratched and the offer was now £160. Unfortunately for them, I took photos and videos of each angle proving zero damage, just a scam company praying on people in the hope that we will just roll over and accept the offer. DONT TRUST THIS COMPANY”
“I would not recommend Webuyanyphone to anyone.
I sent in a very good iphone as they gave me a quote to buy it for £264. They contacted me to tell me that it had screen damage and to offer me a mere £75.
I refused the offer and they returned it to me. I then sold it to Cex for £180!
I think this is dodgy practice and want to warn people against using this company. I wish I had checked the reviews before having anything to do with Webuyanyphone.”
“I sent in a perfectly good iPhone 11 in November and this was acknowledged as receive end of November. Two weeks later I get an email asking what the make, model, colour, storage capacity and IMEI number was for the phone I sent in. This set off alarm bells as they should have known this. Once I admitted to not knowing the IMEI number I get an email saying the screen is broken and I get £75 instead of the £245 quoted. I am now waiting for my phone to be returned an expecting a completely different phone with a broken screen. Avoid this company at all costs and definitely record the IMEI number or they will take advantage of you.”
“Can you rate them with zero stars? I would. Should have read the reviews and avoided them. A complete and obvious scam in hindsight. Offer the best price to reel you in. Then, surprise surprise... £320 becomes an offer of £110 as they deem the phone to be faulty. It was immaculate. Fitted with a brand-new screen and in full working order in its original box!”
“Offered me £425 for my I phone 12 pro. It was in an immaculate condition. After having the phone for a couple of days , they emailed to say camara was damaged and offered me £159. I questioned it so they updated it to an extra £10. I asked for my phone back and have since sold it for £500 after having the camara checked.. they did me a massive favour. I would never deal with them again”
“AVOID these con artists at all costs!
They quoted me £156 for my iPhone XR. Sent it to them in fully working condition, minor scratches/marks from general wear and tear. Few days later I get a message from them saying the screen is damaged and they are now offering a totally laughable £19! They claim their service is "Risk free and fully insured" - Don't believe it, don't waste your time. This is a common problem with them. My phone was securely packaged in bubble wrap and this is what happens!”
“Webuyanyphone.com has given me one of the worst, if not the worst, customer service experiences in my lifetime. I could not advise you to AVOID them strongly enough.
As others have said, they offer an inflated price for your phone. In my case, I sent an iPhone 12 Pro Max which was in pristine condition and had been covered in an xtremeskins skin, with tempered glass screen protector.
After waiting 5 days, they offered a revised price - £180 less than the offer they made originally for a 'good' condition, saying it 'just' missed out and was graded 'average'. I believe this is fraudulent - deliberately under-grading to avoid full payment.
Here's the biggest problem - if you don't decline this offer within 7 days, they automatically take it.
HOWEVER, to decline their offer is near impossible.
They offer live chat or telephone service during limited working hours only. I spent 30minutes on the telephone trying to get through; live chat continually timed out after 30minutes, despite saying it would be less than 10minutes.
In the end, I selected complaint - and threatened legal action. Someone eventually got back to me. Immediately, I was offered an extra £60 on my offer - no questions asked.
So not only are they scamming customers by offering initial quotes that they have no intention to pay, they deliberately offer far under what they would actually pay if you just asked them for more. This clearly is fraudulent behaviour.
This is outrageous. If I could, I would request a Freedom of Information investigation into just how many full-price quotations they actually pay - I bet it's not many.
I opted to receive my iPhone back and made a complaint, to which I just received a standard copy and paste reply: "I am sincerely sorry to read your comments. I would like to confirm and reassure you that all devices received are carefully removed from all packaging and placed into protective air cushioned bags prior to testing and every care is taken to make 100% sure the device is fully protected by protective surfaces when being assessed by the Quality Assurance Team. All devices are tested in the condition they are received."
All in all - they are absolutely outrageous, with abhorrent customer service, deliberately scamming customers.
Avoid - go to CeX instead and get a visual grading from someone in person, they actually pay what they say they will.”
“Changed price offered claiming the phone was scratched heavily. It was new as an upgrade zero damage, zero usage. Requested photos which they sent showing zero damage. Clearly a ploy to under value the phone very hard to communicate with them, I have zero confidence they will return the phone safely so they force you into accepting a lower price!? Awful fraudulent business avoid at all costs.”
“Poor company. My experience was that they offer one price according to a clear description then when they receive the phone they revise this to a significantly lower offer with no explanation and ask if you would like to go ahead. They sent me phone back to me incompletely (I had supplied a case).”
“DONT TRUST. I decided to test the integrity of this bunch of thiefs by sending them an unmarked Iphone X. Battery independantly tested and assessed at 90% and brand new screen.
They offered me 150GBP and when I sent the phone they came back and said it was damaged and offered 60 GBP. I refused and asked them to return the phone. They didnt. Trading Standards contacted and due to my work in the Small Claims courts I am raising an action against them - full bailiffs.the lot!! :)”
“was offered £237 for my phone and it was in excellent condition. They then downgraded their offer to £130 saying that there scratches on the screen which is impossible as it has had a screen protector since new. When I rejected the offer stating that I had several pictures of the phone the day it was despatched to them they then said that the battery was at 81% efficiency but they upped their offer to £170. When I asked why they didnt offer that in the first place they said it was customer retention and goodwill. Don't trust them and definitley don't take their first offer if they downgrade your phone. I have requested my phone be returned to me so I can resell to somebody I trust.”
“Offered me £90 initially, when they received it they said there was a crack on the back and an image was burnt into the screen so revised their offer to £10 ... my phone was in pristine condition, totally outrageous”
