“Avoid At all costs!
They have used another phone and sent a video saying it is mine. I have photograph and video evidence of original which proves the have used another.”
“Absolute scam! Was offered nearly £400 for my iphone 13 pro max which is in excellent condition. Theyve sent me a video of a phone which is not mine with scratches all over it and a chipped camera. Now offering me £145?! Wish I read reviews as I now have to pay for them to return my phone, hoping they actually return my one and not the faulty one theyve sent videos of. Avoid at all costs!!!”
“AVOID this awful company they offered £328 for my phone then said it didn’t match their grading which it did and provided a video where they had made the phone look really dirty and offered £180 i declined so they then want £10.75 to return the phone they are crooks and best avoided”
“Absolute scam. Offered £222. Sent the phone and they said the front is covered in scratches. It’s had a glass cover on since purchase. They then offered £55. I now have to pay £10.75 to get it back
Would give a 0 review but can’t.
Do NOT use this company !”
“Don't trust this company online they offer you good price but when they receive the phone they take out the price but they will offer you 80% deduction of original amount don't use them sell on ebay”
“Was offered a price from a price by this company for my iPhone 11 Pro Max which is, in my opinion, in great condition with 97% battery health, had a case on entire life and some minor screen scratches that does not effect the phone at all.
This company received my phone and said that there was significant wear on the device, reducing my quote from £230 to just £35 for a phone I know is in great condition. An insulting and quite frankly stupid price given the market value.
There’s no easy way to decline the offer, only to accept it via a portal. You have to get in contact with the company to decline at which point they will offer you slightly more, for me it was £10 extra.
To add insult to injury they then charged me £11 to send my phone back to me, despite price compassion sites they partner with stating you can “request” your phone to be sent back free of charge. You can request, but they won’t oblige.
It was the festive period so I accept the delay in replies which took a couple of days to my emails but quite frankly I will NEVER use this company again and have had far better experiences with other trade in companies.
I would recommend avoiding and going to a more honest and honourable company.”
“I recently upgraded my phone and sought to sell my old one. I normally use mazuma as they have always been good but webuyanyphone offered about £45 more for trade in so I stupidly went with them. Mazuma have NEVER knocked me down on 4 trade ins. This company received my phone which was in PERFECT condition as always in full body case. They stated there were three marks on it which is a lie and knocked over £100 off the trade in price quoted. I have the original box and the wires were still in their original sleeve. I kept the original screen stickers and put them back on. I’m a geek I know but you could have nearly sold this as a new phone. To have £100 knocked off the price as well as taking a week to sort and me having to chase them, they finally gave me a knocked
Down pay out. I wish I stuck with my normal trade In company. AVOID this company.”
“Scam …. Sent an immaculate iPhone 12 - hardly used as it was an extra - was sent to them in box - brand new charger cable - they reduced their offer by two thirds and when I declined their offer and paid to have it returned they had purposely damaged it by scratching it all over and denting the corners - I will be contacting trading standards …. Avoid these people at all costs”
“Very disappointed with the offer which was very much reduced for a phone which had been looked after. Slick process, but feel totally shafted by this company.”
“AVOID AT ALL COSTS. Reduced the offer of my phone by half and claimed screen was ‘considerably marked’ which is a lie as it was in perfect condition. Even if it was damaged it would not cost as much as they reduced it by to replace a screen. And then have to pay £11 to have the phone returned to me. From the reviews this is what they do to most people. Robbing from them. Will be contacting Trading standards”
“DO NOT USE THIS COMPANY.
They claim that they pay the "Highest Price Guaranteed" when infact that is simply a lie.
They offer a smaller price than others due to where they "recycle the phones". What's more they will send you email after email adding £5 for downloading anti-virus, £5 if you don't agree to sell immediately.
They take advantage of people and attempt to squeeze as much out of you as they can when other companies actually treat you fairly.
(Monzo is very good).
Finally when you ask for your device back they charge you £10 for the postage and again try to make you sell it to them by offering you a £10 gift card instead.
AVOID THEM! You get FAR MORE for your phone from their competitors.”
“Avoid at all costs! I should have read more reviews before trusting this RIP OFF company!! Sent my phone iphone off in good faith expecting to get reasonably close to what they had offered online. After rubbish video they cut the price by £150!! Then to add insult to injury I had to pay nearly £11 to have it returned! Never again, they’re a total scam. Just sold my phone to CeX for double their offer. Avoid at all costs!”
“Wish I had read more reviews. Sent my iPhone in after a pretty decent price was given. I put my phone as Good. No marks etc. and sent in original box. On receipt of the phone they reduced the price by 110 pounds. Apparently due to a faulty screen. They couldn’t tell me why the screen was faulty nor did it match the description of faulty in their terms and conditions. I was also told there was no one I could complain to outside as the industry is not regulated. Basically they give a good price and then seriously de grade the phone and reduce the price. I have had to pay nearly 11 pounds to get it back. They also stealth you into a McAfee subscription through their website. All around cowboys. Do not use”
“This company is a total scam. Total fraudsters. Sent perfectly good iphone, they use a fake video to show scratches that don't exist. Reduced offer by over half and then charge you to return phone. I wish I had read the reviews before getting involved with this company!!”
“Avoid at all costs and sell your phone elsewhere with a reputable company or privately - don't waste your time with this awful outfit.
They deploy underhand tactics to make your phone look more worn and damaged. My phone was pristine and had always been in a case - I also cleaned the device thoroughly and packaged it securely. The video they sent the device had been mistreated and had grubby hands all over it to make it artificially worn/damaged.
Also, their definition of good differs from other providers and is essentially brand new.
They also sign you up to services to entice you in and they don't make it clear that you are signing up to a direct debit.
I will be reporting them to trading standards.
Please, everyone reading this - go elsewhere!”
“I was quoted £563 for my iPhone 14 Pro.
The phone was in good condition when I sent it, as the phone was only 4 months old as I upgraded to the new iPhone 15 Pro Max.
I received an email saying urgent response needed and my iPhone was knocked down to £210 and they claimed it was because the screen had heavy wear on it. They sent me a video of the screen which wasn’t like that when I sent it as I took photos beforehand!
The screen was in immaculate condition when I sent it off!!
It seems like they quote a high amount then knock it down considerably when they receive the phone claiming “damage” which wasn’t on there when you send it. BE CAREFUL. I would recommend staying away from this company, as it is clearly a scam!”
