“Rated 1 out of 5 stars
Utterly disgusting lying company who…
Utterly disgusting lying company who then charge you to return your phone! Don’t chose good condition unless your send them a new phone because they will charge you postage to return if it shows any sign of having ever been used. They also know over hundred pounds off their offer.”
“Don't ever approach this company and expect fair treatment. I was told after my phone was allegedly assessed that it was only in fair condition and they offered me £80 less than the original price. It was an iPhone 12pro which they said had to be in mint condition to get the price they offered. I refused and they sent the phone back. Amazingly I then sent it to another conpany who gave me the price offered and it was assessed as in excellent condition. It seem like someone likes telling fibs to cheat customers out of their money. Shame on this company and please do not use them.”
“Offered £200 less when they received my phone for screen damage that I couldn't see. Tricks along the way, saying if we don't hear from you in 7 days we will assume you accept the offer and transfer the money (awful). I requested the phone back and 11 days later (after paying the return fee) I'm still waiting for the phone to be returned and no one is replying to my emails from customer service. I wrote a review on Trust Pilot which was removed as Webuyanyphone claimed I wasn't a customer, so no wonder they have good reviews on there. I currently feel totally scammed by them, they have my iPhone 12 Max AND I've given them £10 to return it (which it hasn't been). AVOID AT ALL COSTS. Not worth the stress and time I have spent trying to rectify it.”
“They knocked down the price of my phone by 1/3 because apparently it didn’t meet the criteria they as a business set. It ticked all their boxes and then scammed me out of nearly £100 for what they said scratch’s and wear. Which is laughable. Joke of a business.”
“This was the third occasion I’ve used Webuyanyphone and unfortunately after two very good experiences, this will be my last. I sent my phone and was offered £100 less after it was examined. My phone was in a pristine condition with no marks on the screen or to the body of the phone. I was sent a video of the phone being examined along with a report saying it had some screen damage and damage to the bezel. The video I was sent confirmed that there was no damage to the phone. I emailed their customer support and explained that the video I had been sent showed no marks or damage to my phone. I received a reply after four days waiting, saying that they would return my phone. Rather than investigating my concerns with the phone examination and the video, they chose to just ignore it and not to deal with the problem. Upon receiving my phone back, it was still in a pristine condition and I sent it to a competitor, sellmyphone who processed my payment in full the same day with no reductions for any damage. I fully understand that webuyanyphone work on the basis that people are honest about the condition of their phone but I certainly didn’t expect to receive a video claiming damage when there wasn’t any. I cannot recommend any company who doesn’t act on customer complaints and who makes no effort to investigate. It could just be an error on the examiners part but at least hold your hands up and take the time to investigate.”
“Extremely disappointed. Submitted details and sent the phone off. Received a much reduced offer due to light scratching on the screen. Hadn’t noticed in the terms and conditions that there is now an £11 charge if you decline the offer made and ask for the phone back. I felt that once the phone is received a much lower offer is made you’ve got little choice but to accept. My advice to anyone is to think carefully as the two figures differed by £149 due to light scratching!”
“Be aware that 'good' means like the phone has never been used
I was really honest with select 'good' as the condition of the phone excellent and it had always been in a case with a screen protector. I was only selling to them as it seem genuine and I don't have the time to mess around.
Disapprovingly WBAP assessed the phone, managed to noticed the slightest of wear on the edge of the phone and decided to offer me £100 less!! When questioned they raised the offer by £50! Needless to say I requested the phone to be returned as they are obviously out to con. I am guessing their game is get the phone in and then drop the price. I wonder what their rate is to actually pay what is offered in the first place.
AVOID”
“All the bad reviews here reflect my experience.
£210 0ffered for the phone on the website. The phone was immaculate, always kept in a case and always had a screen protector.
When the report came back they stated there were scratches on the screen and the back and reduced their offer to £140.
Not happy with this I called and complained. The person I spoke to was clearly used to receiveing such complaints. They upped their offer to £150. (which indicates that this is a scam)
This is clearly their strategy - offer the highest price online, and then reduce once received to well below another phone purchase service.
I have used alternative websites in the past and never been disappointed.
Please do yourself a favour, don't fall for the high price, it is a con. Use any of the other phone purchase / recycling companies, or a local shop.”
“DO NOT USE
Awful awful awful.
Please do not use this company, they are scammers!! Originally offered £214 for my phone, now £110, my iPhone was in perfect condition!!
Also it does not state that you then have to pay a fee of £10.00 to have the phone returned to you.
The 5* reviews must be staff/fake reviews. I have never dealt with a company so bad & with such bad customer service.
Please, do not use for your own good”
“Please, please, read the reviews on this company before you go ahead. I didn't research and now regret it. They offered me £190 as my phone IS in good condition. (Note, there is no option for very good, or perfect condition) they received my phone and then told me they will pay me £40! after emailing they upped the offer to £50, as I need to pay for the privilege of having my phone returned and they offered to cover this. (so kind) This is a joke of an offer for a phone that is in good condition and I know is worth much more.
Unless your phone is in PERFECT condition don't send it in. the slightest scratch will make them offer you an unfair amount that does not match the value of your phone. They know they have you on the hook, as a lot of people wont want to pay for the phone to be returned. So they expect you to accept the low offer.
The system is a con. A phone sent in good condition, is exactly that and they should honour the offer.
I look forward to a generic response from them about honesty policies etc etc... only thing is they don't offer an honest amount. its all a con.”
“Do. Not. Give. Your. Phone. To. This. Company.
They reel you in with the highest offer online. I’d be surprised if they ever pay that offer. Just check other online review platforms to see how poor this company is. I have no idea how they have such good reviews on Trust Pilot. Do your research when looking for reviews and ironically don’t trust Trust Pilot as far as this company is concerned.
Their rating of ‘good’ should actually be labelled as pristine condition which no used phone is. They offered £247 online (iPhone 11 128gb) but I had the smallest scratch in top corner of screen. That offer reduced to £130. They expect you to accept as they now have your phone. I declined the offer and had to pay over £10 to get it returned (only cost me £7 to send special delivery). Sent phone to Mazuma for offer of £215 and their ‘Excellent’ rating accepts up to 3 scratches to screen and their lower grading of ‘good’ was £180, £50 more than this company for even more defects. However, Mazuma gave me the top offer of £215. Stay well clear of these. Stick with Mazuma. I have sold to Mazuma before but was reeled in by We Buy Any Phone’s high offer. Never again. Do not trust them and certainly don’t expect the offer they give you online.”
“This company is an absolute joke. I was quoted £45 for my iPhone SE, in my opinion it was in good condition. When they tested the phone they said the screen had 'considerable wear'. Their revised offer was £0! They then charged me £10.75 to return the phone. Such a Scam!”
“Shocking company,l sent my iPhone 11 was offered as good condition, l personally thought it was in excellent condition as it was kept in a case from new !! The problem (or one of them)
Is in the grading system the highest they offer is good condition ! But this is very ambiguous because if you look at what their interpretation of good condition is , it is basically perfect condition!
So this then allows them to use this level of scrutiny to downgrade your phone price in almost every case . I sent an excellent boxed phone was offered £205 but then reduced to
£115 disgraceful!
By the way the video they send you to prove their case is of such poor quality it is impossible to se if it is your phone let alone any damage they are claiming to identify.
This is a company that is only interested in the sell on value of the phone , therefore the success rate is increased by giving you far less than it is worth.
DON’T USE !!
Of the few good points l have noted in other reviews, is their fast service!! Of course their fast SCAMMERS never do things slowly
they want your money quickly.”
“By now you’ll have read on most review channels that there is a pattern of offering marginally more money for a device than a competitor and upon receipt of the phone providing a lowball offer. This happened to me. I anticipate their boilerplate response to this review quoting their “honestly policy”. I was offered £100 less than the quote. Fine, nice try right? Return my phone please.
Here’s the fun part. They send my phone via Royal Mail. The phone is lost. Obviously this not the fault of Webuyanyphone.com. So I contact them, asking to engage Royal Mail for an insurance claim. Their response?
“As a business this is the postage we use, we send all devices back using these labels. Unless customers request to pay for it to be returned Special Delivery. It is very rare that devices are lost in transit and are dealt with individually when this does happen. I have checked your Trade In again now and can see it still has not moved, so I have processed a claim for you and to update you, the insurance using the Tracked 48 label, is £150.”
Even by their own estimate, this insurance is not enough. I’m hardly soothed by the fact that devices are rarely lost. I have no phone and no payment. The business sends devices with considerably less insurance than required and fails to take any kind of ownership for the liability.
Oh, and they sign you up to some sort of McAffee rubbish too. That’ll cost you £5 a month from now.”
“Awful company. Sent a phone in reduced price by 150 pound saying front and rear damage. Rear was replaced 2 days prior to sending and front has always had a screen protector. Save your money and go direct to a phone shop at least you know what your getting instead of these con artists STAY AWAY”
