“Arrived with only one person to deliver some furniture. Parked 50 metres away from house when the drive was available and then asked my wife and 75 year old father in law to help carrying the furniture.”
“Appalling !!! Bought two beds from an eBay seller supposed to be delivered Thursday, then Friday and again yesterday, still no beds for my kids ! The tracking devices never work and they tell you to call back after office hours.. I just want my delivery how hard can it be ?!!!”
“Did not attempt delivery in the first time slot they sent me which I was advised the next day was because an agency driver had left depot with a load and returned after delivering one item saying 'he couldn't do this'. Delivered next day but only had 2 of the 3 packages. Driver Greg said he would go and get the third and did and delivered within 30 mins at end of day. Bless Greg in Stoke.”
“Gotta be the most corrupted company in the uk..delivered a parcel and took my gate post with it ..they denied all ..even though I had it on cctv and the broken lense on the ground next to the post..hit my mail bix and bent the railing ..should have held there hands up..instead want you to pay even more money to take them to court ...like I said CORRUPT”
“Lied to me several times. Wasted 4 days sitting at home because they kept saying they'd deliver but never show up. Don't answer the phone. Very sarcastic. Avoid at all costs!”
“Well, after so many bad reviews one very happy customer!
I was prepared for the worse, especially as I live on the 2nd floor with no lift, and XDP officially only delivers to the ground floor.
Delivery was scheduled from 1pm to 4pm today; two very nice guys (one Brasilian and one from Ukraine) knocked on my door at 1:40 with my bed. Service culdn't be any better than that! Well done guys!”
“I found a card left for me to contact their local depot. Tried the number constantly and no reply, read the reviews and feared the worst!! However I emailed the head office just before closing time and received an email reply stating that the local company woul be in contact. Barely 15 minutes later received a call from the local office apologizing for the phone problem and offering to deliver the same evening- an hour later(7pm) the van arrived. Can't fault them so 10/10.”
“I have just had a delivery from these guys - absolutely awful, I asked the delivery guy if he could help me carry the large box into my flat, to which he swore at me and dropped my box on the floor and stormed off. I have never had such a poor (and somewhat intimidating) service and will be putting in a full complaint. Do not use!”
“Ordered a new mattress from Costco. They use this 'company' ( I use the word lightly ' to deliver it. Very poor tracking available on their web site. Waited in hours passed their last delivery time scale. I hope never to use them again. Hope they go bust.”
