“Ordered a Shower Door which was due to be delivered yesterday. Paid extra for this service. Needless to say it didn't turn up. It did, however, turn up today. The driver having waved over the top of the fence at the rear of my property, shouted that he had a delivery for me and was going to leave it here.....at the back of my house...on a public footpath...in a fairly busy cul de sac. I asked him through the fence to kindly bring it round the front as it was heavy and I had no way of bringing it round. He refused so I told him to wait, got my shoes on and ran round the back. He still refused to bring it round, a walk of about 1 minute. Stating he hadn't got time. I was tempted to mention the fact that he must have time as he'd had an extra day.......Still refusing to bring it round to the front, arguing that he'd been told to leave it at the back of the property (not I hasten to add on the delivery note or anything he could show me) I'm not sure why he would have been told to do that as they wouldn't have known that there was a road at the back of my house. I was standing there trying to think what I was going to do with a door I couldn't lift. Had visions of standing outside waiting on the off chance of someone I know passing by who'd be able to bring it round for me! At this point, fortunately, my partner drove up and accepted the delivery (he's a bit stronger than me, and able to carry said door) . Just thought I'd mention the state of the delivery van, which I noticed as I walked off. It had Argyle and Scottish Deliveries on the side, which had been partially ripped off. The mirror was broken and taped up. The front of the van was smashed up.. etc etc etc. We signed the delivery as "delivered damaged" due to the state of the packaging.
When I order anything in future I will remember to ask who the delivery company is. Will not order from anywhere that uses XDP again. Shoddy service, rude drivers, no replies to emails. Avoid at all costs.”
“XPD decided to repackage my trampoline and delivery half of it. All I have are the springs, Ring padding and Legs. Still waiting for the Posts, Mesh and bed. It has now gone past the delivery date which was a specifically requested day which I paid extra for and am still waiting for them to finally deliver the rest of the trampoline.”
“This has to be the worst delivery company in the country. I ordered two sofas from World Stores in February and, to date, I have still not received them. The first set of sofas were due to arrive on the 24th March. A pre-alert was sent out saying that I would be contacted within two to three days to arrange a delivery date.
The following morning the sofas arrived unannounced and, as no-one was there to accept them, (small issue of having to work for a living) they were taken away. No card was left so I was in constant contact with World Stores for days. I now have them on speed dial since XPD do not or cannot answer telephone calls and their emails don't work.
The one card that was left at the house (although they claim to have left several) had a mobile number which provided a direct link to Orange voicemail. I have spoken many times to the machine but never to a human.
After spending a whole two weeks in the house over Easter whilst the rest of the family went out and about enjoying the holiday, my frustration levels went through the roof. Apparently, XPD had "lost" both of my sofas.
Then, success. A driver rang me apologising for not sending me notification of delivery that day. He thought his supervisor would have done it for him.
My elation at being able to return the deck chairs to the shed overcame everything else. Then came the news - the driver said that it wasn't worth bringing either of the sofas to the house because they'd been so badly damaged that they were unusable. He filed a report on the Friday morning and on the Monday World Stores ordered two new sofas but they wouldn't be in stock until the end of April.
After a month the new sofas were in and dispatched with - XPD!!!
Deja vu - another pre-alert - another missed delivery - renewed friendship with World Store Customer Services - agreed delivery date for last Tuesday - day off work - no delivery - want to murder someone - sofas delivered unannounced last Wednesday - sofas delivered yesterday (allegedly) although it didn't appear as though anyone had been anywhere near the property. Today there is a message posted saying that the sofas are unwanted. I'm assuming that it must be my dog who has made that decision since he was the only living being here.
Tomorrow I will contact World Stores again and tell them exactly what I think of the incompetent, irresponsible and infuriating clowns that pass for a delivery company.
Siege mentality has set in. I want the sofas. Would I recommend XPD to anyone? Not a chance!”
“3 delivery dates and still no goods ,keep giving plenty of old flannel and promises,we wait for another delivery date i cannot recommend this company for have not seen any good yet just a lot of expsensive phone calls at my cost and waiting in”
“XPD - There's not enough words to express the shocking service from this company and as of yet have struggled to find anything but negative reviews. They called me to say that they had my delivery of rattan garden furniture and would I accept on that day. I of course said yes as my items had already been delayed twice before. I waited all day but nothing! When I chased at 4.50pm that's when I was given the run around for 2 days! I was told it hadn't been loaded and that I would receive my delivery the following day. I was also promised 2 phone calls in the meantime but never received those calls back. In fact I was promised many more times over a period of 48 hours of call backs but never received any. It was left to me to chase them all the time. Cutting a long story short they lost my furniture! I called customer service to complain but Gail (supposedly customer service manager) had the most shocking attitude, I ended up terminating my call as her attitude was worse than shocking and she was more or less laughing at me in between telling me that customer reviews counted for nothing (after I told her that I couldn't find one gd review on this company) the transport manager also had told me the same the day before! Both hers and the transport managers answer to the loss of my furniture was 'oh well we'll just call Wayfair (who I had ordered my furniture from) to get them to despatch another'!!!! I had already waited a month after paying to get this first set! My husband called into xpd in Northampton on the way back from London the following day after they admitted losing my goods. He arrived at the depot only to find that the transport manager I had been speaking with wasn't there and they apparently didn't know him! After a long argument he was escorted off the premises by 2 bouncer looking guys and threatened. My husband rang the mobile number of the transport guy Frank and got his address. He was in a small back street unit a couple of miles away and was on his front with with his employees waiting. They also revealed that they had had a call from the guys at xpd depot down the road to warn him he'd been there. So much for the xpd guys not knowing who this Frank was!!!! Very dodgy company. I would never use them again if they were the last couriers on this earth!!”
“A total waste of space- staff could not give a toss when they eventually do answer a phone.
Delivery dates are a joke no reason for not completing the delivery - just will try again another day- Not even the next day !!!!
I have now told our purchase department that if XDP are the delivery company cancel the order and tell the supplier why. Non delivery is breach of contract if a delivery window has been agreed thus there is a legal responsibility on both the supplier and THEIR delivery agent to comply if they don't cancel the order and never use the supplier again. This is the only way these cowboy delivery agents will ever learn anything is by loosing their business .
Dr PB -cambridge”
“I ordered a new boiler from a company in Manchester. Their couriers (XDP) phoned up on Tuesday to say would someone be in on Wed so they could deliver it. My wife had plans but cancelled them so as to be in fro the delivery. Wed came, nothing all day , then i came home from work and looked on their tracking site , est time of delivery was 2.16-516pm , as it was half five i left itin case they had had a bad day . By 7 pm i was annoyed that nothing had come and checked the website again, Allegedly they had tried to deliver the boilert and had 'Carded ' us. No card was found and no attempt was ever made to deliver it. I emailed the company i bought the boiler from and expressed my annoyuance of the no show and demanded to know what was happening. They phoned my wife up and said, Sorry our couriers do that sometimes , and it was agreed to be delivered yesterday. As my wife was going out for a few hours it was agreed that the boiler could be left with a neighbour . My wife was having a cup of tea and heard the letterbox go , upon investigation it was a card from XDP saying it was next door. She opened the door and asked if he could bring the boiler to us as we were clearly in and he made no attempt to deliver it to our house. To this he replied he was told we would ot be in !!. when asked again to move it she received a lot of mumbling and grumbling. The boiler was moved and put into our porch across the door so we could not shut it. My wife asked him to move it over so the door could be shut, More mumbling and grumbling. When she said to him if it had been delivered yesterday when it supposed to then there would not have been a problem then she recieved one parting shot from the ignorant driver and was told to F*** Off !!!!! I couldnt believe how arrogant and unpleasant he had been. Will never order anything from a company who use XDP ever again. The worst courier company i have ever had the mispleasure to run across in my life .”
“Would Never Use this company again Liars - XDP
As with most people here - i would rather give them Zero Stars (but that option is not available) - Firstly, like many other of the reviewers I received the email saying Carded on the delivery date. Lucky for me I have CCTV recorded 24hrs and also live down a private road, where every vehicle that drives down is recorded on the CCTV. Email to company to ask them what was going on? As with other customers, the email was never answered. I then got the local despatch depot (by the sounds of it, a lock up in Wymondham, Norfolk) let the phone ring for 1 hour on speaker phone but never answered. Then contacted the company i had ordered goods from to complain - was told they would chase it up and call me back - true to their word they called back and said they had been unable to get in touch with Wymondham Depot, but had contacted the manager at Head office of XDP and had text and emailed him asking for goods to be delivered the next day. The Booking system at Wymondham is obviously someones personal computer as it gets updated with generic messages at about 0645hrs in the morning and 1930hrs at night and told me nothing new except they would try and deliver today.
at about 1230hrs a white unmarked van arrived and a scruffy unshaved elderly man shouted my name. I said "yes" and then he messed around in the back of the van for a while, probably hoping i would come out and help carry the heavy box (sorry mate, thats what you get paid for). he finally came to my door with the box carrying it on his own (the box was clearly marked "Two persons must carry this box at all times" (breach of health and safety by the company) he then said to me "how do i get out of here?" This aroused my suspicions as to if he was the phantom card deliverer?
He then asked me to sign, I told him that the company had a strict policy in the event of damage to the packaging, the box in fact was bashed and scraped in several places, with a few puncture marks. I told the man that I wished to sign for it with "Damaged Box" as per the company instructions (to protect myself in case the goods were damaged) he kept saying "Just sign for it unchecked" - i informed him that if i signed for it "Unchecked" I would sign away my rights if the goods were damaged and that this was clearly explained by the company email that i received. He still kept saying "Just sign Unchecked" I wrote right across the signature box "DAMAGED BOX" and returned it to him. Now to find out what this company was all about. I asked him if he had called yesterday and left a card? He replied "Yes i called Yesterday" I pointed to my CCTV camera and said to him "That is a CCTV recording Camera, I have checked yesterdays footage and you Never came down my road & also there was someone in all day" Would you like to try again, did you try to deliver to my house yesterday. At this the man scuttled off up my path towards his van at great speed muttering "I dont Know, I dont Know, I dont Know" - Obviously this man had the audacity to come to my door and Lie to my face and basically when caught out ran away like the lying rat that he was. I did manage to shout after him that i would Never be buying from a company that Used XDP as the delivery company ever again. He just got in his vehicle and sped off.
On the bright side after photographing the damaged box for evidence (should i need it) the goods were undamaged for their experience with XDP. So after waiting in for 3 days solid for the delivery wasting my time - i have learnt from this never to use a company that wants to deliver by XPD. And the Driver? Well he has learnt that if you are going to lie about attempts to deliver a parcel, Make sure that you are not being watched and recorded by CCTV (PS My premises is clearly marked as CCTV recording Equipt in use signs) OR Better still DO YOUR JOB PROPERLY AND STOP TREATING CUSTOMERS LIKE IDIOTS - Liars always get found out in the end.
Customer Service Rating MINUS 100 - XDP should perhaps not rely on cheapskate franchise cowboys as their company name is just being dragged into the mud with shoddy workers and any reputation that they have shredded by these people.
?”
“Extremely shocking service, 3 times now they have not come at all, were meant to be collecting an item from me, i had to reschedule 3 times but this was through a company where i bought the item from (it was damaged) so xdp were meant to collect it. They did not turn up, i tried ringing them/emailing them, they didnt even ring or email me to say they were not bothering to come even though on 3 seperate days they were meant to come but failed. Worldstores - ebay were the company who sent them and even they said that they are socking and very unreliable but unfortunately thry can not change there courier! 3 days ive waited in all day for nothing!”
“This company are basically committing fraud as far as I am concerned. It seems that once they have an item in their possession they will only deliver it if they can be bothered. There is no customer service what so ever. They will not answer their phones, they will not reply to emails. I have waited in for 4 days in the hope that my item will be delivered, but this seems to be hopeless.
DO NOT USE THIS COMPANY!!
Retailers, this company will cost you customers. They are cheap for good reason.”
“Waited everyday for a collection pick up for a week and still waiting for them to answer my calls. World stores I would definitely change your courier if you still want to be in business. NEVER USE THIS COURIER UNLESS YOU DONT WANT ITEM OR ITEM DAMAGED OR NOT WHAT YOU ORDERED AS THEY DO NOT PICK UP”
“This company should not be in business as they have no idea about doing good business. How are they allowed to continue? Waited for my delivery all day. No answer to calls and cannot believe that my order is not even on their website tracking service!! Have advised Worldstores to stop using such a useless and unprofessional company...makes one think how a company such as this exists in the UK. A total waste of time...”
“Delivery failed to turn up called the seller and was told that items were not at XPD depot yet , XPD will not answer phones ,asked to leave message and they will call back but they don't. never use this firm they are absolute rubbish ,don't put business there way they don't care about customers , fancy web site no substance”
“This is the second time I have had a potential delivery from this company, the first one I cancelled as they said once the order was placed and had been dispatched they could not meet the date for delivery which extra was paid for. As it stands I'm am waiting for delivery for another item which was supposed to be delivered today between 11:31 and 2:31. It is now 18:10 and still no delivery, after I took the afternoon of work to be here for the time they said it would be delivered. All in all no a good company after emails and left messages I have still not had any response from them. Compared to other companies like DPD etc they are the worst. Avoid if at all possible.”
“We pay this company for delivering goods to our customers. We take great care in ensuring all items are packaged with the utmost care! Packaged far more than any other companies because we believe xdp have been taking goods -and or mysteriously damaging large goods!
We have reason to believe that xdp are taking goods or handling them with such shoddy care that you wouldn't believe the amount of complaints we are receiving. Today we meet with a new company that can keep to their word and deliver in a timely cared for manner. Using xdp has in fact cost us far more than a shipping fee, as we have replaced countless items, countless times. No takes accountability for anything and you are passed to pillar to post to get any answers. We will be taking this further and contacting the relevant authorities to investigate where all our goods are. Good luck to xdp I say as the amount of evidence continues to pile up against you.”
“Ordered a new mattress online for next day delivery. Great product, excellent service ... Then XDP got involved. In a word .... Shocking.
Got an email on a Monday informing me item picked up and in the system. Email address given to arrange collection day.
I emailed on the Monday saying I was out in London all day Tue & Wed but home on Thur & Fri.
No response but assumed all ok.
Then in London on the Wednesday I get a text saying item out for delivery today between 15:09 and 18:09 (bit precise?). So clearly they did not read my email saying not to deliver on Wednesday.
The text message gave a local number to call if you are unlikely to be home and wish to rearrange delivery.
So I call number ... Rings for 2 mins then an automated message says subscriber unable to answer call and cuts out.
I try again to contact them 10 more times on Wednesday with no luck.
I get home very late on Wednesday (23:30). No sign of mattress, no delivery note or any indication they have been.
So Thursday morning I try the local number again. I have it on redial and try it every 10 mins from 8:00 until 13:00. No reply.
I then look up head office. Try that number. It goes to voicemail.
I ring that number and the local number every 15 mins from 13:00 to 18:00. No reply.
I also send emails to every address listed on company website. No reply.
On the Friday I try all the above again from 8:00 until 11:00. No reply.
I then contact the company I bought the mattress from, they answer straightaway, they are very worried by what I say, they also try contacting using their own contacts - they manage to speak to someone but they can't get hold of anyone either.
All the while - the online tracking system stops dead ton the wednesday after the text is sent, no updates after that.
So in the end I cancelled the order. I have purchased from a local store yesterday afternoon with their own van. It arrived this morning with no fuss, no drama and without having to wait indoors for days on end.
XDP are dreadful. Impossible to contact. Guaranteed to make your life a misery and ruin your week.
I'm still half expecting to come home one day in the next few weeks to find a big mattress dumped on my drive. If it does, I'm going to drag it down the local alleyway and leave it for the tramps to sleep on! Not my problem.
Do not use XDP. Check who is going to deliver your parcel and insist on a different courier!”
“This is a company that pretends to be a delivery company
They are ill mannered and inconsiderate and have poor business practices.
Like many other clients of branch 600 I have waited in for ten hours with a tracking number and reassurance from WEDOBEDs that the delivery is on its way.
At 6.45 the tracking read fail.
Needed bed for the weekend and have no idea when it will appear.
Paid with paypal so will get money back from them if it doesnt appear. It is a pity there is not a minus star score. They cut you off if you telephone and ignore emails.
Make Yodel Hermes etc seem professional
Avoid at all costs
Wont buy from any company that uses their services again”
“I have been waiting 19 days for my parcel to be delivered, I ordered a bed off of groupon and it's coming as 3 separate items, all on 3 separate delivery dates. I have received 2 out of 3 but It says on the online tracker that it's all been delivered which is hasn't. I have phoned depot 600 11 times with no response and emailed them 4 times also without any response. I have contacted groupon directly and they also can't get hold of the depot. Even the delivery driver who came last time said there was one more part in the depot to come! I move house tomorrow, 4 hour drive away from my current home. I need a bed or I will be sleeping on the floor. Absolute disgrace. Would send it back for a refund but I bet even that would take months! DO NOT USE!!!”
“Do not use this company under any circumstances.. My item was never delivered, nor even attempted to, I stayed in for 2 days, the tracking service and phone numbers are a complete joke...”
“0 stars... 48 hour delivery took 240 hours to be told it was on way.. eventually sent back and got a refund as the "delivery company" could not deliver for some reason”
