“XDP were suppose to collect my parcel (furniture, so its big) since THURSDAY 23rd April. since then EVERDAY they reschedule saying they will come 'today'. TODAY is MONDAY, my parcel isnt picked up yet. and its already wayyyyy past their collection timing. NOBODY can reach them. I AM SOOOO PISSED OFF!!!!! worst thing, I PAID THEM ALREADY!!!!!”
“Just had dealings with this company through products ordered via Argos. Delivery was for Wednesday 15th April 2015. My son took the day off as it was furniture. He was home all day then came downstairs to a card through the front door. Tried ringing it all day and for the next 2 days. Had to contact Argos who also couldn't contact them. Argos contacted the furniture company who also couldn't contact them. Finally, I emailed them and received a response. I was then advised that my items would be delivered on Friday 24th April 2015. Rang them this morning to arrange a time as my husband took the day off work only to be told it wasn't on the delivery for today. Obviously, I had some choice words so advised that I was putting in a formal complaint and low and behold, just had a call back and said they will get the delivery driver back to delivery today after 3.30pm. Disgusting service is all I can say and Argos need to re-think about the delivery company they use.”
“arrived unannounced = failed delivery. rebooked through their fantastic automated service (sarcasm) for re-delivery Monday...................arrived today UNANNOUNCED!!!!....ohh its Wednesday...that worked..............luckily someone was in. Spoke to a guy on the phone from number delivery guy gave...WOW they really care about their customers (sorry more sarcasm)....... no their delivered to clients!!!. Their customers, the companies they are employed to deliver for (in my case) had no idea of the shocking service being provided. AVOID THIS COWBOY OUTFIT. Where is Matt Allwright when you need him......hopefully after my email to watchdog, he will not be far away and this shambolic outfit can be shut down.”
“Do not use this company under any circumstances.. My item was never delivered, nor even attempted to, I stayed in for 2 days, the tracking service and phone numbers are a complete joke...”
“''Avoid if you care about your business''
Extremely poor service, XDP lose consignments left right and centre, parcels turn up as and when they feel like delivering without notification. They outsource to any man in van as they cant handle the volume they are dealing with. John Louis and Mr Boulton are the MD's in charge of the whole operation who do not respond to e mails which shows they also do not care about service. I suppose they set the benchmark for the whole business.
DO NOT USE XDP!”
“The delivery driver was very unhelpful. I had a bad shoulder and asked him just to put the parcel inside the door and he refused. I should have asked him to take it back. Would not accept delivery from this driver again.”
“I found this company very unhelpful and as a result the item I purchased has gone back and I have asked for a refund. I presume that they are being used because they are cheap. However I suspect that my refund and associated paperwork etc will have cost the company from which I purchased more than paying a decent carrier. In future when purchasing on-line I will check who is doing the delivery and refuse to purchase from companies who do not use a reputable company for their deliveries.”
“ABSOLUTELY RUBBISH!!!!!!!........SERVICE DELIVERY FAIL MORE THAN ONCE.CALLED THEM ALL I GOT WAS LIP SERVICE WHICH I GIVE AN A+.CALLED AT 09:05 WAS TOLD TO CALL BACK IN AN HOUR SUPPOSEDLY SYSTEM HAS TO LOAD.A PROPER COURIER COMPANY IS A 24/7 BUSINESS NEVER DO THEY HAVE TO LOAD THEIR SYSTEM WHICH TAKES AN HOUR.TWICE I HAVE WAITED FOR DELIVERY AFTER RECEIVING AN EMAIL SUGGESTING DELIVERY IS ''ON'' AND ONLY TO FIND ITS A FAIL.ITS 2015 FOR CRYING OUT LOUD NOT 1969!!!!!”
“Waiting for a collection via XDP. Pick up was due yesterday to collect an extra sofa bed that was sent in error! Waited in all day. No answer on the customer service line and when it goes to the answer machine it cuts you off. When you do get a chance to leave a message they do not return your call. Today's slot is supposed to be from 3:00 - 6:00 am, obviously an error but cannot receive any confirmation from the company so I don't have to wait in another day. This is all very frustrating and not the way I wanted to spend my few days off!! This company needs to get its act together on the customer services side of things.”
“Simply awful. I was expecting a delivery yesterday. They advised in a txt of a 3hour delivery window which conveniently was till 7pm. No sign of delivery, no call, no text , no email. And of course no answer on their customer service line. In fact it tells you to leave a message but before you could leave one it cuts you off.
Needless to say no reply to my email, no update on the tracker and well of course no one answers the customer service phone and in any case they will close in 2 hours as it is Saturday. AVOID XDP unless you can afford to be messed around.”
“There is almost nothing good I can say about this moving company other than they delivered quickly. Too quickly, they were more than 3 days ahead of their estimated delivery time and the online tracking was mostly left non-updated and then were angry we were not home to receive the package when they arrived. They were unreachable or didn't respond at several phone numbers and when they finally did respond by email it was short and uninformative. The driver was extremely difficult (we spoke on the phone several times), yelled at me several times and hung up on my twice (this all took place over a roughly 2 day period). I have bought countless items online, using various shipping companies and this was far and away my worst experience. If anything I am ever buying online is to be shipped with them I will not make the purchase, they were that bad. I would happily pay more for another shipping company that not only does their job well but also does not treat their customer like garbage. You know how you can go to a market and buy black market shoes for a fraction of the cost? You know they're not the best quality, how could they be when they cost 10% of what the authentic ones do? So you're not surprised when they fall apart after one month. XPD is that pair of shoes but masquerading as the real deal. They look like a real shipping company (e.g. website, vans, delivery people, etc) but like the shoes, seem to only be designed to separate a consumer from their money with no intention of fulfilling their end of the bargain with any measure of decency. Don't buy the shoes, and if you do, don't ship them to with XPD.”
“Appalling company. Three separate days waited in for item to be collected. Once again today not collected. This company is a joke. Their emails with a time are generic and sometimes they do not even though that they have been sent! Even when I have dealt with them on the phone they do not do what they say they will do! I would advise no one to use this company, especially if you are a business yourself. Last week I became ill with the stress. Will be seeking legal advice.”
“I have had two wardrobes delivered by this company the first one the delivery drivers told my mother that the wardrobe was heavy and didn't want to take it up the stairs, on unpacking it the mirror was smashed, second one arrived today where the drivers refused to take it inside the house never mind up the stairs they were aggressive and intimidating towards my mother who was at home at the time, they unpacked the wardrobe on the drive leaving all packaging over the drive, threw litter out of their van window. We refused delivery, the drivers were horrid I would not recommend this company to deliver a letter never mind anything else.”
“Terrible, package didn't even arrive and had to be resent by the supplier! Was fobbed off several times with excuses of misplaced shipping orders and unprocessed paper work. Only saving grace was my delivery charge was refunded. Would not use again! That said, the staff on the phone were very polite.”
“Dear Sir/madam,
I received a text message saying the bed would be delivered on Friday of last week, between 1-4. My husband had to cancel plans to wait for the delivery. It did not turn up by 3:30, I rang the helpline, and they said to call back again at 4, which I did, but no one seemed to be there. I then tried again a bit later, it was engaged, indicating someone was there, yet when I rang less than a minute later, no answer again.
I consider it poor customer service that we have received no updated ETA, nor can we contact anyone about this.
I then come home Monday to find a note saying they tried to deliver it, but we were not in. I received no message that they were delivering today. Again, ringing the helpline, it's engaged and then no one picks up. It is not acceptable, and I intend to take this further. I now have to go through the seller, as the delivery company won't answer emails or phone.”
