“There is almost nothing good I can say about this moving company other than they delivered quickly. Too quickly, they were more than 3 days ahead of their estimated delivery time and the online tracking was mostly left non-updated and then were angry we were not home to receive the package when they arrived. They were unreachable or didn't respond at several phone numbers and when they finally did respond by email it was short and uninformative. The driver was extremely difficult (we spoke on the phone several times), yelled at me several times and hung up on my twice (this all took place over a roughly 2 day period). I have bought countless items online, using various shipping companies and this was far and away my worst experience. If anything I am ever buying online is to be shipped with them I will not make the purchase, they were that bad. I would happily pay more for another shipping company that not only does their job well but also does not treat their customer like garbage. You know how you can go to a market and buy black market shoes for a fraction of the cost? You know they're not the best quality, how could they be when they cost 10% of what the authentic ones do? So you're not surprised when they fall apart after one month. XPD is that pair of shoes but masquerading as the real deal. They look like a real shipping company (e.g. website, vans, delivery people, etc) but like the shoes, seem to only be designed to separate a consumer from their money with no intention of fulfilling their end of the bargain with any measure of decency. Don't buy the shoes, and if you do, don't ship them to with XPD.”
“Appalling company. Three separate days waited in for item to be collected. Once again today not collected. This company is a joke. Their emails with a time are generic and sometimes they do not even though that they have been sent! Even when I have dealt with them on the phone they do not do what they say they will do! I would advise no one to use this company, especially if you are a business yourself. Last week I became ill with the stress. Will be seeking legal advice.”
“I have had two wardrobes delivered by this company the first one the delivery drivers told my mother that the wardrobe was heavy and didn't want to take it up the stairs, on unpacking it the mirror was smashed, second one arrived today where the drivers refused to take it inside the house never mind up the stairs they were aggressive and intimidating towards my mother who was at home at the time, they unpacked the wardrobe on the drive leaving all packaging over the drive, threw litter out of their van window. We refused delivery, the drivers were horrid I would not recommend this company to deliver a letter never mind anything else.”
“Terrible, package didn't even arrive and had to be resent by the supplier! Was fobbed off several times with excuses of misplaced shipping orders and unprocessed paper work. Only saving grace was my delivery charge was refunded. Would not use again! That said, the staff on the phone were very polite.”
“Dear Sir/madam,
I received a text message saying the bed would be delivered on Friday of last week, between 1-4. My husband had to cancel plans to wait for the delivery. It did not turn up by 3:30, I rang the helpline, and they said to call back again at 4, which I did, but no one seemed to be there. I then tried again a bit later, it was engaged, indicating someone was there, yet when I rang less than a minute later, no answer again.
I consider it poor customer service that we have received no updated ETA, nor can we contact anyone about this.
I then come home Monday to find a note saying they tried to deliver it, but we were not in. I received no message that they were delivering today. Again, ringing the helpline, it's engaged and then no one picks up. It is not acceptable, and I intend to take this further. I now have to go through the seller, as the delivery company won't answer emails or phone.”
“My TV was left in a WOODEN i.e. not weatherproof, UNLOCKED shed in the front garden, and a note left through the door - even though there was someone in.
This is totally unacceptable - if anyone had seen them leaving the TV in the shed it would have been stolen and I would have been liable.”
“Our TV unit was dumped in the front garden as we were out when the delivery was made. Thankfully it wasn't damaged or stolen. We also weren't able to select a delivery date until a failed delivery had been made, which seemed pretty daft to me.”
“Supplier gave wrong address and despite numerous calls to supplier and XPD and promises from the manager Ian at XPD that item would delivered to the correct address it was then left at the wrong depot. Item was just left in warehouse all weekend. This wasted two days of my time waiting for a delivery that never arrived despite the courier promising it would be. Absolutely terrible company I will never use you by choice. A delivery company that can't get an item 30 miles down the ride to their other depot else spite having 3 days to do it is just unacceptable”
“XDP are literally the worst company on the planet for deliveries...a week late despite it being "Next Day" and to add to that they broke and lost both boxes I received in the end...use these idiots at your own risk!!”
“Delivery on time but...white van was driven over a section of lawned area leaving large grooves...one small man unable to carry boxed lawnmower weighing 30kg (which is to be expected)..husband had to help as the delivery guy was struggling. Box was open and something's had fallen out. My husband had a slipped disc in his neck at the time, so I definitely was not happy.....”
“No wonder all people do is leave bad feedback if you mark items as delivered when clearly you've not delivered them at all.
And after being assured by a lady in the XDP office that it wouldn't be delivered (over a week early) and on the date I was told it would be delivered to then wait in all day and check the tracking for it to say it was delivered the day I phoned and asked that it wasn't!! Inconvenience caused unnecessarily!!
Shocking service would never recommend you to any one!!”
“crappest delivery service imaginable. they said they deliverd my bed but havent then implied i was lieing about recieving the item and that the item had been signed for and that getting the police involved is the next step. the snotty little witch id like to string her up with her dads testicles. i am proberly not going to recive my delivery. i beg everyone never to use this scamming company. boycott these theiving scammers”
“never again my item was delivered 2 days late, after receiving an email to say it was on its way. When it was delivered it went to a neighbour, no card left to say where it was and no signature was required. Luckily I have an honest neighbour, I could have lost
£100 for not receiving it.”
“The very worst delivery service I've ever experienced, the driver unloaded things at the front gate of the house and left them near the pavement but in the garden and refused to bring them to the front door. I begged as I was alone and couldn't lift a heavy part of the bed into the house alone, at first he threatened to start loading the delivery back to the van as he didn't want to bring it to the door. He kept saying "no pay for there" and he got very angry at me. After I refused to sign unless he brought it to the door he got even more angry and starting lifting one part back to his van. Eventually after much begging, he assisted to lift one heavy part to the front door but left the rest at the gate. He was so so very rude and very aggressive. I felt threatened and unsafe around him. Frankly this was the most unprofessional delivery service I've ever experienced. I complained to the sender about the service. I sometimes have other deliveries from XDP and on the whole the drivers are helpful and polite, even if the tracking system is hopeless, but on this occasion their driver was simply a nightmare.”
