“Terrible service.
Received tracking details yesterday morning saying the the parcel would arrive last night between 7.05 and 9.05pm. 24 hours later I have received nothing: no delivery, no notification it would not come, no apology, no new date, no response to emails.
Avoid at all costs.”
“Was told I would receive the delivery 2 days ago between 6:22pm and 8:22pm (I was given no choice in this). It did not arrive. I then contacted them via email (on a Friday - the only part of the service that actually worked although they were very inflexible) who told me the driver had broken down the day before and that the only time they could deliver would be that day in the same time window. It is now Saturday and I have no parcel and cannot get hold of anyone at XPD. The live chat does not work nor does their email address (it keeps bouncing back) and nobody answers the phone. The tracking service is from the dark ages as is the website. Avoid at all costs!!”
“Waited in all day. Tracker said being delivered. Total lies. Phoned XPD to have automated recording saying they would not respond on tracking questions. Unbelievably bad customer service, how are they still in business?”
“What a shocking service. Sat in an empty property for 3 hours failed to turn up. Cannot contact customer service as none available. Never again . Disgusting”
“Given timescale arrived 2 hours early ,since the propertys empty missed delivery. Rearranged next day waited 3 hours within time given failed to show. Shocking company . No updates or notifications . Utter disgrace”
“One star is way too high for this useless company!
Complete liars, don’t even turn up and mark the delivery on the tracking system as attempted delivery - how did you attempt? Did get in the van and have a think about it and change your mind? Because you sure as hell didn’t make it to my house on all those attempts! No card left either no phones or emails answered. No proof of attempted delivery. What a load of bollox”
“Shockingly poor delivery company. Two days in a row no sign of our allocated delivery. No means of contacting them - their phone lines are unanswered, their email function on the website does not work, they do not accept messages via twitter. How a company like this can actually charge for a service is beyond belief. I would urge every company who currently uses them to reconsider, as it reflects on them.”
“Ordered beds from Wayfair, expected delivery was 27/11. I had an email to say it had been shipped. I had a text from XDP on 26/11 saying delivery was today between 7:28pm - 9:28pm, bit late I thought but it did mean that I'd be home. By 10pm no delivery, there is no live tracking on their website, no live chat. As it was out of office hours I thought I'd email so first to work I the morning would see it and be able to advise. I was in the middle of emailing Wayfair when an email popped up telling me that the XDP email hadn't been delivery as the destination domain doesn't exist. Wayfair say the beds are at the XDP depot and they will attempt three times to deliver so I just need to wait for another text to advise when they are coming however my argument is, they haven't attempted a first delivery yet, they just didn't show up. Order tracking hasn't been updated since Tuesday and they haven't made any contact, which is just the worst customer service. I wouldn't have minded a call to say that traffic was bad or the van broke down etc as it would mean that they care for their customers but as they are so hard to contact, the website is rubbish and customer service is non existent that alone tells me that this is a company to steer clear of.”
“Terrible courier the worst I've come across by far no meaningful communication, no way of contacting them to update a delivery. Ive had 3 failed deliveries for 1 item all their fault no explanation of why 2 of them haven't been delivered. Would avoid at all costs.”
“XPD text to say delivery would happen on 26/11/2019, I was in all day and no sign or call. Then Wayfair have updated my order to delivered. Contacted WAYFAIR via twitter who sent me a postal delivery card from XPD to the wrong building and with the wrong delivery reference. Utter shambles and no one is taking responsibility for where my order may be! If I know that XPD is the courier for any other online order I will refrain from using.”
“I placed an order from the range on 16th November 2019, delivery costing £10. Still nothing, I can't phone, email, live chat anybody from XDP! The estimated date has passed and it has been sat in their depot for 6 day's. I've had no further tracking advice, will i ever recieve my order, £90 worth??? Can't even get hold of the Range to gain advice from them, the whole thing is a joke and when i make future purchases if XDP are the courier's I will NOT bother ordering. These large companies should perhaps read some of these reviews and change their couriers (obviously cheap, you get what you pay for) 0 stars!!!”
“Am still awaiting delivery 5 days after the parcels arrived at my local depot. Cannot reach anyone by email or phone. Useless. Would advise you not to use them. I will not knowingly order from a company that uses them.”
“So far i have had 2 pool tables delivered from bce both times it has been one man in white van delivering when it is supposed to be a 2 man delivery due to weight. Both my tables have been damaged in same place . Where they have been dropped on the corner . Worst courier i have encountered”
“Utterly useless. Promise delivery on a certain day, by text message in the morning, and then don't bother turning up. Don't answer emails. Completely unreliable and uncontactable. Beyond useless. Would give zero stars if possible as they are beyond bad. Downloaded the app but it tells me nothing more than the web tracking. Have emailed sender to tell them that parcel has not been delivered. Item still hasn't appeared.”
“Avoid if you can. Due monday., Nothing. Re arranged to leave with neighbour who stayed in for two further days, nothing. Despite being signature required discovered by chance it was dumped un signed for down the side of my house 3 days late on a public path. Wayfair use this company. Won't be bothering again!”
