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A-Plan Insurance Reviews

4.7 Rating 6,093 Reviews

95 %

of reviewers recommend A-Plan Insurance

Company Reviews

4.7

Based on 6,093 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01993 893311

Email:

marketing@aplan.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have been with a plan for 32 years always had good customer service however recent issues with price hikes have led to me moving branches and therefore not having counter assistance (I will now have to deal online or telephone may just as well go with the tech players as they are cheaper) shame!”

(Thatcham) - Posted 5 years ago

Dear Mr Ward, we are sorry to hear about your recent experience. We would certainly not want to lose the custom of such a loyal client. If you would like to discuss the issues in more detail, your branch would be delighted to hear from you or you can email reviews@aplan.co.uk and we can arrange for someone to call you.

Posted 5 years ago

“I recently took out both house contents and buildings insurance plus car insurance with the Eastleigh office. There were a couple of queries from me and they after a letter and phonecalls the girl was USELESS as nothing was resolved. In despair I went into the Worcester office in person and Laurence Cooper sorted all the problems out efficiently and politely. He is a star unlike the useless girl in the Eastleigh office. So I give him a score of 10 and them a score of nil.”

(Eastleigh) - Posted 5 years ago

Sorry to hear about your experience at Eastleigh Mr Mannion. I will be passing on your feedback to them.

Posted 5 years ago

“Eventually got a result”

(Basingstoke) - Posted 5 years ago

Thanks for your feedback. We would like to better understand what the issue was. If you would like to give us more detail, please email reviews@aplan.co.uk

Posted 5 years ago

“Your advisors were polite and tried their best to help. Unfortunately the lowest insurance quote they could offer was £269 for one years car insurance. I bought online with Rias for £156 ironically with Ageas Insurance Ltd, the same company A-Plan use.”

(Swindon) - Posted 5 years ago

Dear Mrs Pedder, thank you for your feedback. I'm sorry to hear about your experience. We would be happy to discuss the matter further if you wanted to contact your branch.

Posted 5 years ago

“You havent . Service is average”

(Newbury) - Posted 5 years ago

Thank you for your feedback. We would like to understand more about the issues that you had. We are happy for you to contact your branch or you can also email us on reviews@aplan.co.uk with more detail.

Posted 5 years ago

“The quote was less than other providers because of the £50.00 cash back. In the future you made not get my business as other offer a better price.”

(Macclesfield) - Posted 5 years ago

“Friendly staff but keep calling over and over when told I’d call back when I’m ready!”

(Andover) - Posted 6 years ago

Sorry to hear about your experience Mr Flinn. I will pass on your comments to your branch.

Posted 6 years ago

“Used A Plan for some years - always very good. On car renewal this year disappointed. Chased renewal on phone from first week of March ( due 14th ) Promised it was in the post. Eventually arrived 12th ( letter dated 1st ) and had gone up from £500 to £1300. Difference put down to open claim ( couldn't say what percentage of increase ) and general increase. Found alternative quote at £700. Main gripe was delay in renewal paperwork. Will try again next year !”

(Bath) - Posted 6 years ago

Sorry to hear about your experience Mr Marshall. I will pass on your comments to your branch and they will be in touch.

Posted 6 years ago

“I can't comment on the quality of the product until I come to make a claim. Hopefully, that will never arise.”

(Worcester) - Posted 6 years ago

“Quote offered not competitive”

(Macclesfield) - Posted 6 years ago

“Not really the insurance nearly doubled.”

(Dunstable) - Posted 6 years ago

Dear Mr Ellison. Thank you for taking the time to provide your review. I have passed this on to your local branch who will be in touch to discuss further. Many thanks.

Posted 6 years ago

“I don't think I could write a meaningful review unless I had made a claim, which I hope won't happen”

(Bournemouth) - Posted 6 years ago

“Communication to clients could be better !!!!”

(Farnborough) - Posted 6 years ago

Thanks for your feedback Mr Boxall. I will pass on your comments to your branch. Best wishes for A-Plan.

Posted 6 years ago

“Addressed the requirements we had for property insurance whilst selling the property.”

(Bromsgrove) - Posted 6 years ago

“Good service, friendly, helpful staff. Only compliant, am still waiting for M and S voucher as promised. have even been into branch and been told it will arrive via post.”

(Banbury) - Posted 6 years ago

Sorry to hear about that. I have passed this on to your branch and they will be in touch.

Posted 6 years ago

“The advertised new customer incentive of an M&S voucher was never sent”

Posted 6 years ago

Very sorry to hear that. I will speak to your branch and ask them to rectify that immediately

Posted 6 years ago

“Very easy to talk to and knowledgeable ,and I got a good deal ! or I would have if my &50.00 M&S gift card turned up I got one card for £25.00 and was told the other card was on its way but nothing has happened (NOT GOOD AND NOT VERY HAPPY)”

Posted 6 years ago

I'm sorry to hear that Mr Pritchard. I will ask your branch to sort that out for you right away. Best wishes, A-Plan

Posted 6 years ago

“My breakdown cover was unregistered with service provider when I needed a call out, and my car valuation has been with the assessors for months without feedback. Nice people but back office seems to struggle.”

Posted 6 years ago

Thank you for your feedback and sorry to hear about your experience. I have passed your comments on to your branch and someone should get back to you today. Regards A-Plan

Posted 6 years ago

“I have been waiting since March 2016 for APlan to settle a claim.”

Posted 6 years ago

Dear Mr Hollywood, thank you for your feedback - I have raised this with your branch and the branch manager will contact you regarding your claim issue. Regards A-Plan

Posted 6 years ago

“I was not happy with the amount of paper work to receive my insurance. But this isn't due to a plan they were very helpful”

Posted 6 years ago

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A-Plan Insurance is rated 4.7 based on 6,093 reviews