A-Plan Insurance Reviews

Name: A-Plan Insurance
Rating: 4.71

4.7 Rating 6,093 Reviews

95 %

of reviewers recommend A-Plan Insurance

Company Reviews

Questions

Metrics

4.7

Based on 6,093 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01993 893311

Email:

marketing@aplan.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a joke because I was in a accident which wasn't my fault someone else hit me my insurance for a Ford focus went from £630 to £900 and its a non fault claim”

Helpful Report

Posted 4 months ago

“The adviser we had gave us incorrect information & left out crucial information, resulting in us having a void policy, losing a claim & having to pay a cancellation fee through no fault of our own. This resulted in us being £700 out of pocket, so needless to say we have gone elsewhere.”

Helpful Report

Posted 11 months ago

“I used to have several insurance policies with a plan Bletchley , but the service has not been the best over the last year , many times they have said they will call back and don’t hence I’m slowly taking all my policies elsewhere”

Helpful Report

(Bletchley) - Posted 3 years ago

Dear Mr Horton, we are sorry to hear about your experience and this unacceptable. I have asked the branch manager to get in touch with you asap. Kind regards, A-Plan

Posted 3 years ago

“They sent me someone else's insurance quote, called unnecessarily after I'd already updated my details and still managed to get those details wrong when my actual quote came through. Much better in person but very unimpressed with their renewals team.”

Helpful Report

(Epsom) - Posted 4 years ago

“Quick enough to take my money but had to chase up documents I requested. Also recommend a friend and yet again had to make numerous calls to claim my £25 voucher.”

Helpful Report

(Maidstone) - Posted 4 years ago

“disappointed you do not cover mice in roof.didnot no when i change insures”

Helpful Report

(Cheltenham) - Posted 4 years ago

“did NOT renew policy on x3 motorcycles that I had covered with A plan as got better deal online,saving over £200 on one machine alone,quoted £278 on a 24yr old machine and got cover for that bike at less than £78 for same cover of TPF&T,I WILL BE CHECKING MY BANK ACCOUNT AT CASH MACHINE TO ENSURE NO UNAUTHORISED WITHDRAWAL OF CASH HAS BEEN MADE FOR INSURANCE AS I CLEARLY TOLD THE AGENT ON THE PHONE I HAD RENEWED ELSEWHERE. If funds have been taken without my authorisation,i will be lodging a complaint with the fsa.”

Helpful Report

(Northampton) - Posted 4 years ago

“Need six separate insurances for different things and you have the bulk of them, the last one a van insurance although I have repeatably requested you email me the details am still waiting, will think twice when things come up for renewal, the next one being public liabilkity in October.”

Helpful Report

(Tooting) - Posted 4 years ago

Hi Mr Langton. We are sorry to hear about that experience. We will pass on that feedback to your branch manager who will be in touch to resolve this with you directly

Posted 4 years ago

“New computing system caused a lot of inconvenience for me when trying to move house.”

Helpful Report

(Eastleigh) - Posted 4 years ago

Apologies for the inconvenience that this caused you. We will pass this feedback on to your branch and they will be in touch

Posted 4 years ago

“After three weeks I am still waiting for my insurance certificate.”

Helpful Report

(Peterborough) - Posted 4 years ago

Dear Mr Ferris, we will chase this up for you now. Apologies for the inconvenience.

Posted 4 years ago

“I asked for a quote for house insurance to be paid by direct debit and I do not do business on line .I received a quote to be paid up front and for D/Dpayment take out a loan at extra cost and pestered by some loan company to arrange on line .Not acceptable”

Helpful Report

(Newport) - Posted 4 years ago

Dear Mr Cooke, thank you for your feedback and apologies for the inconvenience caused. I have asked the branch manager to get in touch with you directly to resolve this matter

Posted 4 years ago

“will review next time.”

Helpful Report

(Bletchley) - Posted 4 years ago

“I didn't feel that what Dominic was offering me was a proper broking service. He explained to me that Chubb would not cover my 'pre-existing condition' for the travel insurance part of the insurance cover but then did not offer a thought through solution to the travel cover for someone with undeveloped CLL which has no current effect on my health at the moment so in a way is not a 'pre-existing condition' at all. I felt as if I was being treated like something that he just had to get off his desk. I plan to seek another broker for my household insurance.”

Helpful Report

(Wilmslow) - Posted 5 years ago

Dear Mr Pease. Thank you for your feedback. We have passed your comments on to your branch and the manager will be in touch to discuss the experience that you had.

Posted 5 years ago

“No, I've received a renewal notice, but it's UP 20%! With no reason for such an increase. Thought as my. Broker, you could have got a better quote”

Helpful Report

(Ruislip) - Posted 5 years ago

Dear Mr McIntosh, i've passed on your feedback to your branch and they will be in touch to discuss this with you.

Posted 5 years ago

“Always good customer care over the years. But not happy i had to pay a lot for cancellation after last renewal, when i had mentioned i needed the insurance for 2-3 months as i was getting a new car. I should have been advised to go for temporary insurance at the renewal. So lost almost £200.00 in cancellation fee. So not happy.”

Helpful Report

(Poole) - Posted 5 years ago

Hi there. I'm very sorry to hear about your experience. I have passed this on to your branch to look into and the manager will be in touch with you.

Posted 5 years ago

“I have received this email request to review the service I have received as I (apparently) have insurance with A Plan..... I don’t have a policy with A Plan! Seems entry into the A Plan prize draw has triggered a nuisance email. Oops”

Helpful Report

(Cheltenham) - Posted 5 years ago

Dear Ms Miller. We will investigate this for you our end. Apologies if you received this in error.

Posted 5 years ago

“I took out my insurance after a recommendation, which was noted and accepted at the time. Because of this, my "recommender" was due to receive a payment for doing so. However, it took several phone calls and well over a month before any money was received. A-Plan make a point of asking for recommendations, but have to be pushed before they fulfil their part of the bargain.”

Helpful Report

(Welwyn Garden City) - Posted 5 years ago

Dear Mr Shaw, I'm sorry to hear about your experience. We have passed on your feedback to the branch who will look into this for you.

Posted 5 years ago

“Transparencey ?”

Helpful Report

(Andover) - Posted 5 years ago

Dear Mrs Reid. We have passed on your comments to your branch who will be in touch to discuss further.

Posted 5 years ago

“You offered me renewal of my motorbike insurance at a very high rate. I obtained a better and lower quote elsewhere. When I didn't renew you phoned me and said you had made a mistake and the quote should have been lower. This smelt of sharp practice. In the past I have trusted you to find me the best quote. I won't do that again”

Helpful Report

(St Albans) - Posted 6 years ago

Dear Mr Flynn. That was not our intention at all and I can assure you that this is not how we do business. Eric the branch manager will be in touch to discuss further and hopefully put your mind at ease.

Posted 6 years ago

“Everything”

Helpful Report

(Sheldon) - Posted 6 years ago

Sorry to hear that. We would like the opportunity to find out some more details. Your branch will be in touch.

Posted 6 years ago

A-Plan Insurance is rated 4.7 based on 6,093 reviews