A-Plan Insurance Reviews

Name: A-Plan Insurance
Rating: 4.71

4.7 Rating 6,093 Reviews

95 %

of reviewers recommend A-Plan Insurance

Company Reviews

Questions

Metrics

4.7

Based on 6,093 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Phone:

01993 893311

Email:

marketing@aplan.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i asked for leagle cover and did not get it”

Helpful Report

Posted 8 years ago

Hi there. Really sorry to hear that. We will check which branch you are with and ask them to call you. I am sure that this can be resolved for you. Many thanks for your feedback.

Posted 8 years ago

“your prices were not the cheapest but I was made to believe that you would do your best for me ,which you probably did., when I took both home and car insurance with you. I could have saved myself over £30 on the deal but I stayed with you, I was also promised free legal insurance to combat the difference, I never received it but I never pushed for it so I must take part blame ,but when your promised something you expect not to have to fight for it as you could say it was never promised. very disappointed as I believed your company was ok . looking forward to your reply”

Helpful Report

Posted 8 years ago

Dear Mr Heslop, sorry to hear about your experience. I will be contacting your branch and will ask them to come back to you as soon as possible. Thank you for your feedback on this matter.

Posted 8 years ago

“I took my van insurance out with a plan in January 2015 when it was due for reanuall I was due to take it out again in January 2016 I was due to change my van at the same time to a electric one I was given a initial quote before I bought it and when i said I bought it a plan suddenly put the price up by £200 pound I was very upset and I will not be using your insurance again I feel I have been robbed.”

Helpful Report

Posted 8 years ago

Dear Mr Barker, we're very sorry to hear about your experience. We have spoken to your branch this morning and someone will be in touch as soon as possible to discuss the matter further. Thank you for your feedback.

Posted 8 years ago

“What is there to review ? I hear nothing so there is nothing to review.”

Helpful Report

Posted 8 years ago

Sorry to hear that Mr Gibson. I have asked your branch to look into this for you and they will get back to you as soon as possible.

Posted 8 years ago

“I AM STILL WAITING FOR MY POLICY AND CERTIFICATE M Johnson”

Helpful Report

Posted 8 years ago

Dear Mrs Johnson, Thank you for your feedback and sorry to hear about your experience. I will speak to the branch manager and ask him to look into this for you. He will be in touch today to make sure we the documents out to you.

Posted 8 years ago

“Recently moved policy from Epsom to Exeter office (our new home). New Policy was deemed ness: but Due to the protracted information, was tired of the time spent on the phone as I feel that an inter-office transfer would have been more user friendly. If this was a financial gain move, then am not impressed! DG McManus”

Helpful Report

Posted 8 years ago

Thank you for your feedback and sorry to hear about your experience. I will speak to the branch manager and ask him to look into this for you. He will be in touch.

Posted 8 years ago

“Kept ring and ringing me ( over xmas ) when I'd already sent information off”

Helpful Report

Posted 8 years ago

Apologies for this Mr Donlan. I have spoken to the branch in question and advised them of your feedback.

Posted 8 years ago

“The experience obtaining the quotation was fine, and although not the cheapest I decided to sign up as you had been recommended by my wife. After a week I received a standard letter saying the policy would be stopped as I hadn't provided my proof of no claims. The letter was blunt and not customer friendly. I had not previously been asked to provide the no claims proof! I sent the information immediately. I then received another letter stating that you had been trying to contact me. I had one voice mail message which I returned within 10 minutes at 4.57pm. The phone wasn't answered. I had to phone 3 times the next day before I could talk to somebody, and I never got to talk to the person who sent the letter, she was apparently too busy! Although not too busy to send a poorly worded standard letter after one attempt at contacting me!! The vouchers promised have not arrived!! Based on the service received so far I will not be renewing my policy with you next year. Overall it's been a poor experience. I am very disappointed, I expected a friendly local personal service, it's been far from that regrettably. Michael Salter”

Helpful Report

Posted 8 years ago

Very sorry to hear about your experience, Mr Salter. I have spoken to your branch and passed on your feedback. I can only apologise for the service you received. The branch manager will be in touch with you to discuss the matter.

Posted 8 years ago

“Cost me 200 more than quoted once I paid”

Helpful Report

Posted 8 years ago

Dear Mr Newnham, Thank you for your feedback. I have passed this to your local branch and they will be contacting you soon. Regards, Frans Gerber, A-Plan

Posted 8 years ago

“When I rang regarding a quote for wedding cover, I was told a flat price of £26 per wedding. When I rang back two months later to book one, I was told there was an extra £10 administration fee on top. I'll be going elsewhere for my next policy thank you.”

Helpful Report

Posted 8 years ago

“Quote was good and cover, But this is the only good thing I have experienced with this motor insurance! I was not happy with constant phone calls / Letters / emails Felt pressured and bothered.. And I also sent an email saying this.”

Helpful Report

Posted 8 years ago

Dear Mr Cumbers, Thank you for your feedback. We are sorry to hear that you were disappointed with the service you received. I have passed this to your local branch and they will contact you today regarding the matter. If you require any further assistance at all, please do get in touch with us. Regards, Frans Gerber A-Plan Insurance

Posted 8 years ago

“Not impressed by some of the staff at the Alton Office. Have the feeling I have been scammed! Will not be using that office next year.”

Helpful Report

Posted 8 years ago

“Service very poor. Have written 4 times to A Plan since March and still no reply.”

Helpful Report

Posted 8 years ago

Dear Mr Carey, Thank you for your feedback. We are sorry to hear that you were disappointed with the service you received. I have passed this to your local branch and they will contact you today regarding the matter. If you require any further assistance at all, please do get in touch with us. Regards, Frans Gerber A-Plan Insurance

Posted 8 years ago

Dear Mr Carey, Your local branch manager has been in touch and I believe the issue has now been resolved. Please let me know if there is anything else we can help you with. Best Regards, Frans Gerber A-Plan Insurance

Posted 8 years ago

“After taking out a policy with A-plan and reading through the proposal that I was sent I rang to query a few points. I was then informed that the policy didn't actually cover half the things I'd originally requested. After a reasonably lengthy telephone conversation I was told that I would then be sent an amended proposal, a covering letter detailing what had been agreed with the underwritter and a copy of our telephone conversations . This was over a fortnight ago and I have still received nothing to date. Not a very confidence inspiring experience so far.”

Helpful Report

Posted 8 years ago

Dear Mr Metcalfe, Thank you for your feedback. We are sorry to hear that you were disappointed with the service you received. I’ve raised this with your branch manager and we will be contacting you today to get this resolved. If you require any further assistance at all, please do get in touch with us. Regards, Frans Gerber A-Plan Insurance

Posted 8 years ago

“I was very disappointed that I came back after a year away from APLAN, to be given a quote which INCREASED by £40 when the insurance took effect. I had queried a point BEFORE the insurance began, which influenced the cost, but they didn't get back to me until almost a week after the nsurance had begun, telling me it would cost £40 more. The salesman concerned tried to pressurise me to pay the extra £40, saying he just wanted to make sure I was insured correctly, but saying it in a pressuring, almost aggressive way, repeating it a couple of times. I asked if he was saying I wasn't correctly insured if I didn't pay it, and he said no. A different APLAN employee (one I have dealt with regularly and who is courteous and helpful) dealt with me later and apologised. He reduced the amount to £20, but I should never have had to pay for some employee's slackness. I am very unhappy about the matter and, needless to say, it has changed my view for future renewals. I am sad about the current situation now and regret having come back and paid more than ALL quotes given by other companies. Margaret Jennings”

Helpful Report

Posted 8 years ago

Dear Mrs Jennings, Thank you for your feedback. We're really disappointed that your experience did not meet the high standards that we expect, and for this we apologise. When we provide a quote to any prospective client, we base the quote on the information provided to us at the time. Sometimes that information subsequently changes and to ensure the right cover is in place we need to generate a new quote based on the updated information – which can have an effect price, as it did in this case. Hopefully our high service standards and competitive rates mean that we can continue to keep you as a happy client for many years to come! With kind regards, Frans Gerber, A-Plan

Posted 8 years ago

“I requested a quotation for both caravan insurance and house insurance. The caravan was very expensive which was not surprising. The house insurance was more expensive than the price I had been quoted ( which I had informed you) for a policy which was not as good. I then had another price which I refused because I believe this price should have been made in the first place.”

Helpful Report

Posted 9 years ago

Dear Mr Worby, Thank you for your feedback, and I’m sorry you were disappointed with the experience you received from us. I’ve raised this with your branch and we will be in touch with you to see how we can avoid this happening again. If you require any further assistance at all, please do get in touch with us. Many thanks, Frans Gerber, A-Plan Insurance

Posted 9 years ago

Dear Mr Worby, I understand our branch manager has contacted you to discuss this in more detail and fully understand your experience. If you require any further assistance at all, please just get in touch. Many thanks, Frans Gerber, A-Plan Insurance

Posted 9 years ago

“Having taken out Motor and Home insurance with A Plan in the space of two week, I subsequently received two phone calls (on one of the occasions the day after purchase) asking me if I'd like to buy motor and home insurance as my contracts were up for renewal! I hope that if I need to claim, they know what's going on between the different departments. Poor on the credibility stakes...”

Helpful Report

Posted 9 years ago

Dear Mr Leake, Thank you for your feedback. We are sorry to hear that you have received subsequent calls since you have take out your insurance with us. I’ve raised this with your branch and we will be in touch with you to see how we can avoid this happening again. If you require any further assistance at all, please do get in touch with us. Many thanks, Frans Gerber, A-Plan Insurance

Posted 9 years ago

“Your rep in the Horsham office copied my home address incorrectly from my driving licence, and also failed to register that we have a second car. As a result, my car insurance documents were sent to the wrong address and had to be reissued with corrections. Your employees should be trained to check that they have recorded basic information correctly.”

Helpful Report

Posted 9 years ago

Dear Mr Smee, Thank you for taking the time to leave feedback. I am sorry you were disappointed with the experience you received from us. I have raised this with your local branch and we will investigate to ensure that we avoid this happening again. If you require any further assistance at all, please do get in touch. Many thanks, Frans Gerber A-Plan Insurance

Posted 9 years ago

Mr Smee, I understand our branch manager Richard, has since been in touch with and explained the additional check we will put in place to prevent this from happening in the future. Thank you for taking the time to leave your feedback - we appreciate it. Best Regards, Frans Gerber, A-Plan Insurance

Posted 9 years ago

“Find it frustrating that each branch are unable to quote for all different insurance and give you a telephone number of a different branch .....”

Helpful Report

Posted 9 years ago

Dear Mr Gilbertson, Thank you for your feedback. We do have branches that specialise in a particular area of insurance, for example, commercial, travel, taxi and even marine insurance teams, and we do this to ensure that our clients receive the very best help and guidance when it comes to considering their individual needs. Where this is the case we work hard to provide an efficient, timely and effective solution. Some clients may find it easier to contact the specialist branch directly or if it is helpful we would transfer the call through or arrange for a call back at a more convenient time. I do hope this helps clarify your point, and once again thank you for your feedback. Best Regards, Frans Gerber, A-Plan Insurance

Posted 9 years ago

“firstly when deciding to take up a plan they didnt phone me back for payment as promissed I had to phone them the next day and secondly they promissed to send the estate agents by email the documents that day but didnt only sent when I phoned and complained I hadnt received my documents, I still didnt receive the documents and had to phone again the following week then eventually got them by that time the cooling off period had expired so not too good need to kick a few butts I think!!!”

Helpful Report

Posted 9 years ago

Mrs Jones, Thank you for taking the time to leave feedback - we really appreciate it. I have raised this with your local branch and we will investigate to ensure that we avoid this happening again. If you require any further assistance at all, please do get in touch. Many thanks, Frans Gerber A-Plan Insurance

Posted 9 years ago

Mrs Jones, Many thanks for your feedback and for the opportunity to discuss the points raised in your feedback with your branch manager. Apologies for any inconvenience caused. Best Regards, Frans Gerber A-Plan Insurance

Posted 9 years ago

A-Plan Insurance is rated 4.7 based on 6,093 reviews