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A-Plan Insurance Reviews

4.7 Rating 6,093 Reviews

95 %

of reviewers recommend A-Plan Insurance

Company Reviews

4.7

Based on 6,093 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01993 893311

Email:

marketing@aplan.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely poor customer service!! Rang Thursday said they would provide a quote and get back to me either the same day or Friday at the latest. No phone call, chased them again Saturday said they would look into it and get back to me before they closed. Guess what….no phone call. Insurance was due to expire on the Sunday. Had to go elsewhere at last minute. Do not use!!”

Posted 2 months ago

“I borrowed my wife’s car one day and didn’t know the insurance had ran out days before, unfortunately I got stopped by the police, I called A plan to get the car insured at the side of the road telling them my scenario - the police were going to impound my car due to no insurance - I have 20+ years driving, used them before and have never had any points. They came back to me with a quote for £4600, my previous years insurance was £700. They tried to take advantage of a situation rather than be honest and fair. I got the car insured currently for just over £730 somewhere else. They are not a genuine customer focused business.”

Posted 3 months ago

“Used them for 5 years thinking they will get me a good price and service for 6 vehicles 🙄 How wrong I was! I’ve insured 3 vehicles recently myself for £625 cheaper than their quotes!”

Posted 5 months ago

“Shocking service , called Tooting office to insure a motor bike as already an existing customer having my van and car insured with them , called them on a Saturday morning, given a rough quote and told would get a call Monday morning, Nothing !! So motor cycle uninsured now for another day , will remove existing policies , incompetent service , talk the talk , but can’t walk the walk .”

Posted 6 months ago

“Absolutely shocking service. They’re good until you need them then they fall off the face of the earth and you don’t hear from them. I required a replacement vehicle after my car was written off in a non-fault accident. After 3 weeks without a vehicle, I was told I would need to hire my own vehicle and I would be fully reimbursed. This all started in early May, next weeks it’s August, and I’m still out of pocket by several hundreds of pounds. Not once have they contacted me with an explanation or an apology the only time I hear from them is when I call or email them and then your given some lame excuse with the promise that it will be sorted in a few days. Absolutely Shocking! I only gave one star as I couldn’t give no stars.”

Posted 9 months ago

“Insurance premiums are getting ridiculous, this year a 41% increase in my car insurance and a 32% increase in my home and contents insurance so after over 20 years with A-Plan I’m taking my business elsewhere.”

Posted 10 months ago

“Never ever have any sort of insurance with this company. And Lemonade, Trade x they all are scam artist. There is not an option of giving no star otherwise that’s what they deserve.”

Posted 11 months ago

“I have been trying to get a quote from aplan thatcham have sent email requests for a quote. Rang the office to be told I would get a call back. Still nothing rang other offices and asked them to quote they informed me it had to be thatcham for camper van insurance tried to put me through to them and got no answer so again promised a call back. Put my issues on a vw Facebook page a member of staff from thatcham private messaged me to apologise which was nice asked me to send him my phone number and details for insurance and he would call me. Still nothing Due to hospital treatment that is about to start I had to just get insurance quickly and had to pay through the nose for it but at least they bothered to call me back. Totally disappointed in aplan after all the good things I had heard about them”

Posted 1 year ago

“Good a happy”

(Andover) - Posted 4 years ago

“I have had to make a claim on my house insurance a plan have not been very helpful haven’t been kept upto date with what is going on I have 3 insurances with you when they run out I will not be going to a plan again”

(Andover) - Posted 4 years ago

“Send a lot of spam emails”

(Exeter) - Posted 4 years ago

“My initial enquiry was unanswered. On followup, the service was good and received a quote that I accepted and paid. After 12 days, I still have not received an acknowledgement of payment or the policy documents although I have sent a reminder”

(Sevenoaks) - Posted 4 years ago

Dear Mr Sumaria-Shah, we are very sorry to hear this. We have contacted your branch and passed this feedback on. They will be in touch asap to resolve this matter.

Posted 4 years ago

“I haven't had a new policy so I can't make a review”

(Shrewsbury) - Posted 4 years ago

“Had a bump in my van. Taken months to sort”

(Solihull) - Posted 4 years ago

Dear Mr Mitchell. Very sorry to hear about this. We will pass this on to your branch manager and ask them to make contact with you directly.

Posted 4 years ago

“disappointing”

(Dunstable) - Posted 4 years ago

Really sorry to hear this. If you want to let us know some more details, we can look into this matter for you with the branch you dealt with.

Posted 4 years ago

“We have used A plan for our business for the last few years. Up to date we have been really pleased with their service. Unfortunately this year we are really disappointed. We had to make a claim this year and found out that the information A plan had given to the insurance company was incorrect and we have had real problems sorting out our claim. The information the A plan member of staff gave us was incorrect and after six weeks we are still waiting for our van to be repaired!!!”

(Thatcham Schemes) - Posted 4 years ago

Dear Mrs Franklin, we are very sorry to hear about your experience. We have passed this feedback onto the branch that you dealt with and their manager. They will be in touch to discuss the matter in more detail and hopefully resolve this with you.

Posted 4 years ago

“The constant harassment at least 6 weeks before the renewal date was relentless. My house phone, my mobile phone and my work phone all hours of the day and night. I spoke to someone and told them to stop keep calling and I would get back to them nearer the time of the renewal. Absolute nightmare!”

(Chelmsford) - Posted 4 years ago

Dear Mr Lucas. We are very sorry to hear about your experience. We have passed this on to your Branch Manager. Rest assured that we take this feedback seriously and will be using it to improve our processes in future.

Posted 4 years ago

“Did not contact me regarding renewing van insurance was driving around and insured for three months in a brand-new van”

(Horsham) - Posted 5 years ago

Dear Mr Parsons, thank you for your feedback. We have passed this on to your branch and they will be in touch to discuss this with you.

Posted 5 years ago

“Never even received my policy 2 maths after and waiting”

(Witney) - Posted 5 years ago

Dear Mr Potter. Very sorry to hear that. We will chase up your branch today and get that resolved for you.

Posted 5 years ago

“Lack of concentration had to keep chasing to sort problems out and still waiting on paper work which been 2 weeks now.”

(Eastleigh) - Posted 5 years ago

Dear Mr Collins, we're sorry to hear about your experience. We have spoken to your branch and they will be in touch to resolve this for you as soon as possible.

Posted 5 years ago

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A-Plan Insurance is rated 4.7 based on 6,093 reviews