A-Plan Insurance Reviews

Name: A-Plan Insurance
Rating: 4.71

4.7 Rating 6,093 Reviews

95 %

of reviewers recommend A-Plan Insurance

Company Reviews

Questions

Metrics

4.7

Based on 6,093 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01993 893311

Email:

marketing@aplan.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My vehicle was stolen in November, but nobody has informed DVLA or Close Brothers. A-plan are blaming Ageus and Ageus are saying it's A-plans responsibility. I am having money deducted from my account for road tax for a vehicle I no longer posess”

Helpful Report

Posted 7 years ago

“Every time my insurance renews it goes up in price quite dramatically.have been with aplan insurance for at least 3 year,and each year its gone up, which i think is wrong. Currantly im paying around £89 a month for my car insurance its quite a lot.im sure i can get it cheaper than what i am paying with yourself ,elsewere.so if you cant get the payments lower than what they are i will go elsewhere for my insurance.”

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Posted 7 years ago

Sorry to hear that. I will pass on your feedback to your branch.

Posted 7 years ago

“Had letters saying I owe money in arrears when tthe money had already gone out my bank. Proof and everything. Ridiculous company.”

Helpful Report

Posted 7 years ago

Hi there. I have spoken to your branch manager and they are looking into this for you. Kind regards

Posted 7 years ago

“Prop form did not reflect the conversation I had with the broker. I revised and sent back but have had no confirmation”

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Posted 7 years ago

Very sorry to hear that. I have spoken to your branch and they will be in touch in order to rectify this for you.

Posted 7 years ago

“total rubbish,stopped on spot check aplan not updated system so police say we have no insurance,rang out of hours as saturday afternoon and aplan cant confirm we do have insurance.AVOID,IM GOING BACK TO AVIVA”

Helpful Report

Posted 7 years ago

We are extremely sorry that this happened and for the problems it has caused. Rest assured that we will be raising it with your branch and they will be in touch.

Posted 7 years ago

“Having been involved in a minor accident I received virtually no advice from the Andover office. I was left to deal with the 3rd party insurers on my own”

Helpful Report

Posted 7 years ago

Very sorry to hear this Mrs Stockdale. I have passed on your feedback to the Andover branch and they will be in touch to see if we can help put things right for you.

Posted 7 years ago

“I will be changing insurance company on house van and car when their due not happy one bit”

Helpful Report

Posted 7 years ago

Dear Mr Ellis, very sorry to hear this. I have asked your branch to get in touch to see if we can put this right for you.

Posted 7 years ago

“Took out home insurance policy not recieved any dodumantion. Still waiting for u to get back in touch. 3months ago .still waiting ???.”

Helpful Report

Posted 8 years ago

Dear Mr Stone, we are very sorry to hear that you have not received your documentation. I will be following this up with your branch straight away. They will come back to you and resolve this matter as soon as possible. Thank you for your feedback and for alerting us to this matter.

Posted 8 years ago

“I am still waiting for the correct paperwork for the policies that I took out at the end of January. This is the fourth attempt. Although everybody seems very friendly and helpful, in view of the above, I am concerned in the event of a claim.”

Helpful Report

Posted 8 years ago

Dear Mr Squire I'm sorry to hear about the delay in receiving your paperwork. I will look into this for you first thing tomorrow and try to resolve it for you to get you your paperwork ASAP

Posted 8 years ago

“I used to love a plan but my last experience was atrocious. I am currently waiting for my full refund. Very frustrated.”

Helpful Report

Posted 8 years ago

Very sorry to hear this. We have raised it with your branch and they will be looking in to this for you. We will come back to you as soon as possible with a response.

Posted 8 years ago

“Nothing but Con artist treating myself like an idiot after exchanging a few words couldn't wait to slam the phone down, Thanks for Nothing You have all my details will never use or recommend you Company to anyone M R Lovell Worcester”

Helpful Report

Posted 8 years ago

Dear Mr Lovell, we’re sorry to hear that you’ve had this experience. We take our client feedback very seriously and have contacted the relevant branch manager who will be in touch with you as soon as possible. Best Regards, Frans Gerber A-Plan Insurance

Posted 8 years ago

“At the moment I'm paying £81 pounds a month, I'm 25 years old and I've searched on the Internet prices around £50 a month , I did ring and inquire and they told me to stick with us like you would say , when my year is up and you don't match something cheaper I'll be leaving you I was told about this company from a car Gargee in Macclesfield how good it was”

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Posted 9 years ago

Dear Mr Holland, Thank you for your feedback, and I’m sorry you were disappointed with the experience you received from us. We always strive to provide all our clients with the right cover at the best price. If you require any further assistance at all, please do get in touch with us. Many thanks, Frans Gerber, A-Plan Insurance

Posted 9 years ago

“I called three times to ask for a quote for some new business for you. No answer. I then emailed in frustration - no response. I then took out insurance with a competitor. Subsequently you called my daughter to see if everything was in order ! Not impressed.”

Helpful Report

Posted 9 years ago

Dear Mrs Bramall, Thank you for your feedback, and I’m sorry you were disappointed with the experience you received from us. I’ve raised this with your branch and we will be in touch with you to see how we can avoid this happening again. If you require any further assistance at all, please do get in touch with us. Many thanks, Frans Gerber, A-Plan Insurance

Posted 9 years ago

“very disappointed as l paid for my insurance then 3 weeks later told there was a discrepency and had to pay a further £43 pounds l just didnt understand how this could happen when l had my insurance with A-Plan the year before”

Helpful Report

Posted 9 years ago

Dear Mr Darman, Thank you for your feedback. We are sorry to hear that you were disappointed with the service you received. You will hear from us shortly to enable us to resolve this for you. Many thanks, Frans Gerber, A-Plan Insurance

Posted 9 years ago

“I will never deal with A-Plan again.”

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Posted 9 years ago

Mrs Staveley, Thank you for taking the time to leave feedback. I am sorry you were disappointed with the experience you received from us. I have raised this with your local branch and we will investigate to ensure that we avoid this happening again. If you require any further assistance at all, please do get in touch. Many thanks, Frans Gerber A-Plan Insurance

Posted 9 years ago

Mrs Staveley, I understand our branch manager Eric, contacted you to discuss this in more detail and we fully understand your experience. Thank you for your understanding in this matter and I hope that we have now resolved this in a positive manner. Best regards, Frans Gerber A-Plan Insurance

Posted 9 years ago

A-Plan Insurance is rated 4.7 based on 6,093 reviews