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A Choice Reviews

2.3 Rating 345 Reviews

32 %

of reviewers recommend A Choice

Company Reviews

2.3

Based on 345 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is an absolute disgrace. Took a policy out for my daughter who is a learner driver. The premium came in low. I called today to say my daughter passed her test and was told that due to her passing her test within 40 days of taking out the policy, they had to talk with an underwriter to get it renewed. On getting the authority to renew I was told the premium goes from £360 to well over £2000. When I took the policy out after speaking to a member of staff I was not made aware of this. I have now gone and cancelled the policy and was told that as this is after the 14 days I would be charged £50 admin fee, their commission, no refund for the excess cover and legal cover plus other premium charges. In total, out of the £360 I paid for the 12 months cover I will be getting just over £100 back in refund for 15 days cover. Be very aware of this company and how they deceive you. I am now reporting them to the Insurance Ombudsman. Wish I could give a no start rating.”

Posted 2 years ago

“My stepdaughter cancelled insurance because she passed her test and was slapped with a ridiculous cancellation payment plus 75pound admin fees, will never use again and hope other people don't get charged ridiculous amounts”

Posted 2 years ago

“Just slapped me with a £223 premium… Just slapped me with a £223 premium plus charges becuase the date of purchase of my vehicle I put in wrong. Honest mistake. Im unsure how this would even change anything. I can understand if you gave the incorrect NCB or address etc. The only reason why they have above average reviews is because they entice you with a free shop voucher so naturally you would put in a good review. Stay away from them.”

Posted 2 years ago

“Zero rating for A Choice insurance. Bunch of scammer. Parasite, total lunatic.”

Posted 4 years ago

“Took double payment for the deposit!!!”

Posted 5 years ago

“They were trying to take extra money from me as because of my mistake i have put 1 year no claim bonus and i bought insurance and on next day (monday ) i called them and said ive did this and they said without NCB we cant inaure you and i said ok n.p and they said you have given us 227 deposit and we will cut 50 cancellation fee 27£ for something else and 30£ for something else and we will return you 120 and then i said ok i will see you in court because i knew they were charging me wrong so the said ok we will return you 150”

Posted 5 years ago

“After using this insurance because it covered everything I needed for a cheaper price, All the documents they needed I've never had to send to any other insurance company! I was having trouble getting my no claims certificate from my previous insurance, I explained to them everything that was going on, and they cancelled my insurance and are now charging me £170 for cancellations, when they cancelled it! I'm now getting debt letters and solicitor letters because I dont believe I'm the one that should have to cough this money up! At 25 years of age. This is disgusting behaviour! I would still be using these, if they had better communication skills and wasn't so quick to just cancel insurances as I've seen multiple reviews of them doing the same now! Should be ashamed of the customer service level you are providing!”

Posted 5 years ago

“I originally took out an insurance policy with A choice because they were significantly cheaper than other quotes I had received. However, their appalling customer service and aggressive letters mean I have regretted this decision almost immediately. They charged my card twice for the deposit amount, and I had to phone twice to get this over charged amount refunded, each time sitting on hold for 20-30 minutes. Despite sending the required documents (driving licence check) well within the allotted time frame, A choice canceled my insurance, which I only discovered by chance while clearing out my spam box, which means my car had been uninsured for some days. When I rang to query this, they told me I should have received a letter informing me of this - I did, two weeks later, 3 weeks after they had cancelled the policy. I was also informed I would be charged a £70 admin fee, despite the fact they canceled the policy not me, without warning. I challenged this verbally and in writing twice. Neither letter has been acknowledge, but I have received three further threatening letters from the company. Each time I have phoned A Choice I have been kept on hold for 20-30 minutes, only to then be spoken to in a rude and very unprofessional manner. I wish I had read some of the other reviews on this page about this terrible company before taking out the policy, as it is very clear I am not the only one to have experienced these exact issues, and I could have avoided what has turned out to be a stressful and costly mistake. Overall a terrible service, and company, avoid at all costs.”

Posted 5 years ago

“Shambles! Auto renew your policy and then ask for £430 to cancel it - joke - do not use”

Posted 5 years ago

“Huge cancellation Fee. Avoid at all costs!”

Posted 5 years ago

“Absolutely awful insurance company! Sent all the relevant documents over like I was told to (rang them up) and got an email back saying they’d received them and all was good. 3 weeks later I get told my insurance is cancelled and there’s nothing they can do. When I rang before the lady told me how to send everything so I did and when I ring again I get accused of lying and that’s not what one lady said. Never have I had to send over so many documents and fill in so many different form for an insurance company in 30 years. Will be advising everyone to stay away.”

Posted 5 years ago

“Absolutely horrendous insurance company I would AVOID at all costs! Made a slight mistake with my details on compare the market, sent them numerous documents that they requested and it got cancelled regardless. Took my £200 deposit, then added a further £100 in cancellation fees and my car was only insured for a total of 3 weeks. Customer service is a joke and the entire company scams people maliciously.”

Posted 5 years ago

Hi Emily, Thank you for your review. It is very important to us that our customers are correctly insured and therefore we make the effort to check that the details you have provided online are accurate. This is for your protection and is in no way intended to cause you any inconvenience. If you want me to look into your account further please contact me using feedback@a-choice.co.uk and I will be in touch. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 5 years ago

“Wouldn’t even give one star. Wanted to change my car over from a 1.8 to a 1.6 and they tell me they won’t insure it because of the type of car when it’s the same car and then told me that they found me another underwriter but want to charge me over double in price for it! I have 2 months left on my insurance and I told them that I won’t be renewing with them again.”

Posted 5 years ago

Hi Chloe, Thank you for your review. We are an insurance broker and we don't normally set the price of insurance policies, however I'm sorry that you are unsatisfied and I would like to look into this further for you. If you email me with your contact details using feedback@a-choice.co.uk I will get in touch with you. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 5 years ago

“Absolutely disgusted with this company, they have requested further documents which i sent across to them ( driving license summaries) i received an email saying " great we have received everything we need, we can carry on your policy with no changes". 3 Days later they send me an email saying my policy is going to be cancelled in 7 days as i have failed to provide proof of occupation! I ring up straight away as im so confused, took me 40 minutes to speak to one person and her answer to why it was being cancelled is that she is not sure! She told me that she can see no one has tried to contact me to ask for these details and she doesnt know why theyre cancelling it but its too late to do anything unless i provide my proof of occupation within the next 7 days, so i sent a bank slip which was rejected. I explained that i can not just get my contract straight away as i have to send of an email and wait for it to be checked and sent back, they told me unless we do not receive in the next 7 days then the policy will be cancelled. I was so shocked as they have never requested this document and that the documents they did request i sent across straight away. I went on to speak with a manager and he told me that hes going to look further into the matter and call me back later on in that day, 4 days later and i have still not received any call back, this company is an absolute joke! Do not ever use them!”

Posted 5 years ago

Hi Toby, Thank you for your review - I am sorry to read that you are unsatisfied. Sometimes if a customer runs through quotes on different details then we may look into this and ask for evidence from them. We are doing this for your protection to make sure that you are correctly insured and this is in no way meant to cause you any inconvenience. If you have any further queries please contact me using feedback@a-choice.co.uk and I will be happy to help you in any way that I can. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 5 years ago

“Terrible customer service. Was on hold for 35+ minutes for my call only to be answered “conveniently” 1 minute before their lines closed, and to be told they were now closing.”

Posted 5 years ago

Hi Scott, Thank you for your review. Please email me using feedback@a-choice.co.uk with your contact details and I will look into this for you. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 5 years ago

“After sitting on the phone for 20mins I finally get an answer of we're experiencing a high volume of calls at the moment so we shall call you back as soon as. 1hr 45mins later I call back. 16mins later get put through to the cancellation team to get a figure and wow!!! If I knew then what I do know I would have avoided like the plague! £786 to cancel! Are they having a ruddy laugh... literally all the way to the bank. STAY AWAY!!! It's better to pay more elsewhere pm than to deal with a huge cancellation fee”

Posted 5 years ago

Hi Paige, I am sorry to hear that you are not happy with all aspects of the service you have received. Please email me using feedback@a-choice.co.uk with your contact details and I will be in touch to see how I can help. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 5 years ago

“I want to modify my policy, the line never get through. Think twice before using that”

Posted 5 years ago

Hi Cyrus, Thank you for your review. I would like the opportunity to look into this further for you. Please email me using feedback@a-choice.co.uk with your contact details. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 5 years ago

“They tried to renew my policy without properly informing me and they would have stolen £70 in admin fees from me had I not checked my spam folder in my email, I am appalled and would not recommend.”

Posted 5 years ago

Hi Harry, Thank you for your review. We communicate with our customers about their renewal because we want them to know exactly what the situation is. I'm sympathetic if the email went through to your spam folder and I can confirm we would have also written to your home address. If you want me to look into this in more detail please contact me using feedback@a-choice.co.uk with your contact details and I will be in touch. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 5 years ago

“Takes near on 30 mins for a call to be answered. Now try tell me there not robbers, I insured a mazda 3 sport 2.2 150bhp at 24 with a deposit of 320 and 190 a month with no ncb and driving less than a year which I thought was great... Car blew up on me recently so got a new car, 2010 1.4 75bhp mariva and they want 180 deposit and 250a month.. Yeah work that out. Your getting nothing from me.”

Posted 5 years ago

Hi Ryan, Thank you for your review. We are an insurance broker and don't normally set the price of your insurance cover. It would be helpful if I could look into this for you and see what the situation is. Please contact me using feedback@a-choice.co.uk with your contact details and I will be in touch. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 5 years ago

“Put it this was I'm 27 mins on my first call to the company to change a car over and I'm still waiting...”

Posted 5 years ago

Hi Ryan, Thank you for your review. I would like the opportunity to look into this further for you. If you would like me to do this, please email me using feedback@a-choice.co.uk with your contact details. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 5 years ago

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A Choice is rated 2.3 based on 345 reviews