Name: A Choice
Rating: 2.24

“Dosent even deserve one star! this company is a complete scam and tried to charge me for living at my own address because they changed my adress WITHOUT consent !!!!!! They then leave u on hold for hours and don’t contact you back so you have to pay them more money!”

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Posted 1 year ago

“What a terrible company. I took insurance out with them today and found a mistake in the info. I informed them and they said that I would need to cancel the insurance. The insurance wasn't going to start until the 12th Jan. I would have cancelled the policy straight away but was on the cancellation line for over an hour. They have charged me £50 for doing nowt. Cancellation charges and insurance hasnt even started and the paperwork was wrong. They weren't helpful at all. I lost £50 with this insurance within 2 hours and they did nowt for it except keep me on the phone for ages. I wouldn't recommend”

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Posted 1 year ago

“What a waste of a company ask for v5 and proof of my sons 2 years no claims bonus then kept making us run around asking for stupid stuff then cancels my sons insurance because is car was parked up and did not drive for 2 months like what is it to do with you that the car was not insured for 2 months like we did not say he have earned 2 years and 2 months no claims 🙄”

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Posted 1 year ago

“cancelled policy within the 14 day cooling off period as the policy wasnt quite right for me, they charged nearly £200 of a yearly policy of £650, tried phoning numerous times and in que for over half hour each time, finished up emailing for brekdown of their charges to explain this, totally ignored it and charged extortionate fee, wish i had read the reviews first. disgusting”

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Posted 1 year ago

“Vile, disgusting group of people and company. They mixed my details up with another person and when they received an email from this other person to cancel their insurance they cancelled mine and refused to reinstate it, leaving me half way through the year to have to find another policy. I explained that I don’t have a lot of money and I can’t afford to find a new policy right before Christmas but they just told me there’s nothing they can do, they didn’t offer any help just to go away and stop calling. I now can’t afford to have a car and a Christmas with my family all because some random person wanted to cancel their insurance”

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Posted 1 year ago

“I took out a policy online for the car I wanted to insure which I got in 2020 but due to a typo error, it was written as 2021. I unfortunately did not check their reviews. This greedy company did not ask me to confirm the date, instead, they wanted me to pay £379 for this typo error. They threatened to cancel the policy if I didn't pay £379. I refused to entertain their greed. Most of the reviews indicate that they invent any excuse to charge you more money, extreme greediness. Never use this company otherwise you will regret”

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Posted 1 year ago

“Tried to charge me £550 addition premium. After trying and completely FAILING to con me out £550. Then once again asked for vehicles current mileage with driving licence photos… there’s insurance companies that do these checks before taking the policy… not during when you’ve got the insurance… complete joke of a company… letter stated if not provided by 5th of October my policy will be cancelled. Some company’s don’t even ask for these ridiculous things…”

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Posted 1 year ago

“Absolutely awful service. My 17 year old daughter had provisional insurance with them, paid by direct debit, made an initial payment followed by 3 further payments, cancelled the policy by email once she had passed her test as we were unable to contact them to update her insurance, constantly on hold until til the call eventually terminated! Sought insurance from another more reliable provider… The cancellation cost has cost her £105.53….£50 cancellation fee, commission £16 & another £40 in hidden costs. No welcome pack provided when she had taken out the insurance…..Truly awful, threatening a 17 year old with debt collection agency if she doesn’t pay all of the above, I fully accept a cancellation fee but other hidden costs..Really??? I was under the impression that children under the age of 18 couldn’t enter into a financial agreement without an adult being a guarantor. She can’t even have a mobile phone contract in her name as she’s under the age of 18. When my son had taken out insurance at 17 I also had to sign to say if he didn’t pay then I would be held accountable. I have emailed them 3 times on her behalf since 24 August, I have received 3 automated replies saying they will contact us within 7 days, almost 2 months later absolutely nothing!! I have finally spoken with them after numerous calls but to be honest all they do is read the email they had sent my daughter about the outstanding balance. DO NOT be tempted by there cheap quotes please be aware of hidden cancellation costs.”

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Posted 1 year ago

“Please trust all the bad reviews. Absolutely awful company. Premium went up by £550 within the first month because of a fault on their end and communicating with anyone on the phone is impossible. Probably would get more comprehension and communication out of a dog than the "customer service" representatives. My fault for giving them the benefit of the doubt and thinking everyone else was just being dramatic with their bad reviews but it makes so much sense now.”

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Posted 1 year ago

“The policy when it came through, did not cover commuting, I tried to get through on the phone to amend it but spent an hour on hold, I emailed and I have had no response so far, I guess now I need to get another insurance policy leaving me hundreds of pounds me out of pocket and pursue a refund, Useless. update I have tried to get through on the phone several times no one answers after following the prompts I just sit on hold forever. I have sent a few emails but got no response. I managed to cancel the policy by online form before it was due to start and got a confirmation email. No sign of or word of a refund. multiple emails sent and attempts to call no reply.”

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Posted 1 year ago

“Do not use A choice - if you cancel the insurance policy you'll never get your money back. circa 6 weeks of trying to communicate resulted in a waste of time. Whoever runs this company has no idea about customer service. Do they not care about the company they are trying to build. It always must start with the customer... Time to go to the financial ombudsman. https://www.financial-ombudsman.org.uk/”

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Posted 1 year ago

“Asbolute f'ing joke of a company. Leaving customers on hold for a minimum of 30 minutes only to be told that their system has convenientally went down. Not only that but they haven't taken any payment from my direct debit which should have been set, I've emailed and tried phoning about this only to be punted off to the finance company who didn't have any of my bank details even though they were given. This is far from my first bad experience with this company as they will drag their heels at any opportunity. And god forbid if you have an accident and have to claim.”

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Posted 2 years ago

“Asbolute f'ing joke of a company. Leaving customers on hold for a minimum of 30 minutes only to be told that their system has convenientally went down. Not only that but they haven't taken any payment from my direct debit which should have been set, I've emailed and tried phoning about this only to be punted off to the finance company who didn't have any of my bank details even though they were given. This is far from my first bad experience with this company as they will drag their heels at any opportunity. And god forbid if you have an accident and have to claim.”

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Posted 2 years ago

“Cancel insurance notice given if mileage difference from previous MOT - when you call to explain why no one answers the phone and cut you off when you do get through. AVOID this terrible company”

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Posted 2 years ago

“Unless you have all day to waste waiting over an hour for someone to cut you off. Then you call back another hour and 20 minutes later, for the staff to find it amusing that you have been waiting so long. Tanya and Amanda. To then be told your insurance is cancelled, for tampering with the box on 2 occasions where this only happened once as the car wasn't being driven so no data was being collected. Also you get more penalties for going out between 2300 and 0500 than you do for speeding, makes no sense!”

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Posted 2 years ago

“so expensive and not great service”

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Posted 2 years ago

“Tried to get through to them for ages, and I mean ages, finally got through at 19.02 to be told its out of hours even though the website states 20.00. Agreed to call me today at 09.00 - 09.05. No call which doesn't bode well. Lost my custom”

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Posted 2 years ago

“This company has been an absolute shocker to deal with for my daughters car insurance. I would NEVER recommend them and am horrified that they have been allowed to operate as an insurance company, this also goes for ERS. I cannot begin to go into detail about their despicable treatment and service. Hours have been spent on the phone to them, much money spent and all for nothing as they have cancelled my daughters policy even though everything requested was sent to them. They are an absolute waste of space. STAY AWAY.”

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Posted 2 years ago

“This is a terrible company ! Read all the reviews , most people are having a very bad experience with this outfit !”

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

A Choice Reviews