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A Choice Reviews

2.3 Rating 345 Reviews

32 %

of reviewers recommend A Choice

Company Reviews

2.3

Based on 345 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“February this year was the end of my annual insurance with Achoice. I tried ringing but the phones were always busy, so I emailed them Instead. Received an email back stating my insurance had been cancelled. Thought everything was okay, carried on as normal, only to receive threatening letters from a debt collector explaining I owe £300+ because I didn't cancel my insurance. I proved my side of things with the emails and they are still after the money, making up different excuses as the go along. Absolutely disgusting company, don't bother with them rhey are a massive scam!!! Preying on the innocent with their cheap quotes!!”

Posted 5 years ago

Hi Danielle, Thank you for leaving your review - I am sorry to read that you are unsatisfied. I have sent you an email letting you know what I can do to help. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 5 years ago

“Stay clear we insured our car to then realise they had cancelled it even tho we gave all documents and payed deposits, absolute shocking customer services, it’s like an everyday thing to con customers out of money then they have cheek to want a cancellation fee not a chance, even tho it was them who cancelled STAY CLEAR!!!”

Posted 5 years ago

Hi Kirsty, Thank you for your review. I am sorry to hear that you haven't had the best experience with us and I would like the opportunity to look into this further for you. If you would like me to do this, please email me using feedback@a-choice.co.uk with your contact details. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 5 years ago

“I got shafted by A Choice!!!!! Beware!!!! An unspecified amount of no-claims was demanded after telling them I didn't have any, a follow up email was unanswered , the insurance cancelled and £263 fine arrived!!! Beware!!”

Posted 5 years ago

Hi Ross, Thank you for leaving a review - I am sorry that you were not happy with the service you received. Since leaving the review I can see that you've spoken to us about your issues. I'm glad we were able to put things right for you. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 5 years ago

“Warning Before u insure your motor make sure u see these reviews.. They are proper robbers.. stay Away From this Fraud Broker Called A choice”

Posted 5 years ago

Thank you for your review. I am sorry to hear that you haven't had the best experience with us and I would like the opportunity to look into this further for you. If you would like me to do this, please email me using feedback@a-choice.co.uk with your contact details. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 5 years ago

“If I could give minus stars, I would ... the worst insurance company I ever had to deal with .... extortionate fees if selling your car and with that cancelling the insurance early .... in desperation I transferred the policy and weeks later and many phone calls , still not able to have the included breakdown service in the correct name and car ... two managers got involved and were meant to contact me , which still hasn’t happened after 48 hours as promised .... endless waits on the phone just to achieve something as simple as asking for a breakdown certificate with the right details on .... what a complete farce this company is , Never again !!!!”

Posted 5 years ago

Hi Christiane, Thank you for your review - I'm sorry that you were unsatisfied with the service you received. Thank you for speaking with us about your issues and letting us put them right. If you have any further queries please get in touch. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 5 years ago

“very poor customer service, not the best insurance company out there. wouldn't advise anyone to go with them, is not worth the stress even though it may come across cheaper and your policy may be canceled. They would have you waiting on the phone for 45 minutes to an hour.”

Posted 5 years ago

Thank you for your review. I am sorry to hear that you haven't had the best experience with us and I would like the opportunity to look into this further for you. If you would like me to do this, please email me using feedback@a-choice.co.uk with your contact details. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 5 years ago

“No stars /and 5 stars for day light robbery , bunch of theives/ I will make sure that i take them to BBC WHATCH DOG”

Posted 5 years ago

Hi S.b, Thank you for your review. Please get in touch so that I can understand what your issues are and try to help you. You can email me using feedback@a-choice.co.uk with your contact details and I will be in touch. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 5 years ago

“I wanted to change my car from BMW X5 3.00L engine sport insurance group 47. To JAGUAR X TYPE 2.1L engine insurance group 22 and the price is going much more, i don't understand how is that possible??? The other thing is i have 5 months left which is 5 times of 79.99= less than £400 but if i cancel the insurance to day i will have to pay £327.79 none of this are making any sense???”

Posted 5 years ago

Hi Sami, Thank you for your review. We are an insurance broker and we don't set the price of insurance, however you are clearly unhappy and we would like to help you if we can. Please email me using feedback@a-choice.co.uk with your details and I will look into this for you. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 5 years ago

“avoid avoid avoid !! Had to cancel the insurance they are scammers !!”

Posted 5 years ago

Thank you for your review. I am sorry to hear that you haven't had the best experience with us and I would like the opportunity to look into this further for you. If you would like me to do this, please email me using feedback@a-choice.co.uk with your contact details. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 5 years ago

“Cancelled insurance after 7 days paid over 300 pound deposit. Dodgy company I think.?”

Posted 5 years ago

Hi Donna, Thank you for your review. Please get in touch if you have any queries or if there is anything we can help you with. You can email us using feedback@a-choice.co.uk Kind regards John Customer Relations Department Premium Choice Ltd

Posted 5 years ago

“They cancel my policy because I move to Northern Ireland. Then spoke to a Gentleman, he said they will refund my money in 1 month . Now over 3 months didn’t get anything back !”

Posted 5 years ago

Hi Dang, Thank you for your review. I am sorry to hear that you haven't had the best experience with us and I would like the opportunity to look into this further for you. If you would like me to do this, please email me using feedback@a-choice.co.uk with your contact details. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 5 years ago

“Scammers. Sent my no claims discount, pictures of license, signed credit agreements. Then they cancel my policy because they want a driving license summary (never heard of one, none of my previous 5 insurance companies have asked for this) Go for any other company except the scam artists. (Customer service very unintelligent)”

Posted 5 years ago

Thank you for your review. I am sorry to hear that you haven't had the best experience with us and I would like the opportunity to look into this further for you. If you would like me to do this, please email me using feedback@a-choice.co.uk with your contact details. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 5 years ago

“Me and my friends are looking for a car insurance company, came across a choice. Now that I came across these reviews there’s no way any of us are buying from u guys. We live in central London in a very tight neighbourhood and word goes around. Not a good look!!! All I see is a reply sayin “please email me so I can look further” how about flipping not letting it happen in the first place?! Doughnuts”

Posted 5 years ago

“Where do I start? I had sent several emails to and from the company insurance regards to drivers licence, DVLA NCB letter and then my Driver's Licence check code. I then spoke with a gentleman who said I accidentally forgot to disclose a crash in 2015 which (was an honest mistake) he told me Underwriters would contact me as soon as possible, I then received a letter in the post in big Red underlined writing saying - Notice of Cancellation - I then called a different company and had to buy a new cover. To which I called A Choice extremely annoyed to which they responded that I had to pay £140 to cancel! The lady I spoke to on the 11/9 WAS RUDE, IGNORANT AND WAS QUITE HONESTLY NOT A PERSON WHO SHOULD WORK ON A PHONE. I then asked to speak to a manager and to which she responded there is a 48 hour call period. She said I could do a payment plan if I wanted but it would be an additional £20 a month. I then spoke to a family member who fortunately helped me out to which I called today 12/09 and paid for it in full. I have never had a bad experience with a company and this is the first review I have ever left and I'm disappointed it's started with a negative one! I would not recommend A Choice at all and advice people to stay away.”

Posted 5 years ago

Hi Tim, Thank you for your review. I am sorry to hear that you haven't had the best experience with us and I would like the opportunity to look into this further for you. If you would like me to do this, please email me using feedback@a-choice.co.uk with your contact details. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 5 years ago

“I requested for proof of NCB via their website and waited 72 hours as per their SLA. No luck. I then called them and they said i will receive it within 24 hours. Surprise Surprise, NO LUCK. I called today and they said they cant help me as that department is now closed (which is understandable) but will mark it as urgent. I dont understand how difficult it is to just send me proof. Reading through the reviews and having nearly 60% of them being 1 star just shows how much of a sh*t company A Choice is. I will definitely be complaining to the financial ombudsman because this service is disgusting and absolutely unacceptable. I can see below someone has actually mentioned about the financial ombudsman already if more people make them aware of A Choice's actions they will have no choice but to sort them selves out or get penalised. I have attached a link to their website for those who do not know who they are and what they are capable of. https://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm”

Posted 5 years ago

Hi A.U, Thank you for your review. I'm sorry there was a small delay in dealing with your request. I can confirm that your evidence of no claims discount entitlement has been emailed to you this morning. if there is anything further that we can help you with please email me using feedback@a-choice.co.uk and I will be in touch. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 5 years ago

“If you cant ring through on customer services number ring on renewals they’ll answer straight away! I waited for about 30 mins several times but when i called on renewals they picked up straight away. Absolutely shocking.”

Posted 5 years ago

Thank you for your review, I'm sorry if you have experienced long wait times to get through to us. Everyone is working hard across all departments to ensure that we provide the most efficient and best possible service to our clients. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 5 years ago

“Bully and pray on new and inexperienced drivers. Customer service awful.”

Posted 5 years ago

Hi John, Thank you for your review. Our aim is to offer a first class level of service to our customers at all times. I'm sorry if this hasn't been your experience. If you email me using feedback@a-choice.co.uk then I will be happy to see what has happened and help you if I can. Kind regards John Customer Relations Department

Posted 5 years ago

“A cyclist hit my car 13 months ago no details were exchanged as he was over this country visiting and it's still affecting my insurance I reported it to cover my own arse yet u still costing me money absolutely shocking company”

Posted 5 years ago

Hi Britney, Thank you for your review. I'm sorry to read that you are unhappy. We don't ordinarily deal with claims but I would like to help you if I can. Please get in touch using feedback@a-choice.co.uk with your contact details and I will look into this for you. Kind regards John Customer Relations Department

Posted 5 years ago

“My car was burn two month ago.Today i recive documents with question why im canceled policy and i must back money for a choice.I call them 1000 times always very busy.In same day when my car was burnt im call them and i told them-car is burnt.Im waiting two month,nobody call me about when a choice back money for the car.Is not profesional.”

Posted 5 years ago

Hi Tom, Thank you for your review. I would like to help you if I can. Please contact me using feedback@a-choice.co.uk with your contact details and I will look into this and be in touch. Kind regards John Customer Relations Department

Posted 5 years ago

“There is a common theme with this company; they cancel your policy and keep your money. This happened to me today, they said I had a ccj, (I didn't know this) however this question was not asked on the comparison site directly. I received a notice of cancellation after six days, they said they will return £60 of my £247 deposit. Also any future insurance company will want to know if I have been refused or had a policy cancelled, this will probably make my insurance go up further. As a small self employed worker with an autistic child and a young family, these are the companies and challenges that can devastate your finances, My point is why did they take my money first and then check for ccj's???? Answer is to keep my money, they will keep yours too. READ ALL OTHER REVIEWS OF THIS COMPANY. CANCELATION=keep YOU MONEY. ombudsman must be contacted.”

Posted 5 years ago

Hi S, Thank you for your review. I am sorry to read that you are unsatisfied. Before any payment was taken from you we asked you to read and agree with our terms and conditions online. When you did this you confirmed you had no ccj's. Of course we are sympathetic to your circumstances and we want to help you in any way that we can. If you want me to look into this further for you please contact me using feedback@a-choice.co.uk with your contact details and I will be in touch. Kind regards John Customer Relations Department

Posted 5 years ago

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A Choice is rated 2.3 based on 345 reviews