Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.08

1.1 Rating 880 Reviews

2 %

of reviewers recommend Adexa Direct

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1.1

Based on 880 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 35%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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"If I could give 1 star I would. Avoid this company at all costs. We have received a severely damaged item. We have tried to contact them for over a week but unable to get through by telephone. Eventually got through today to be told we can return it but we'll have to pay for the return \"its in the terms and conditions\". Why should we have to pay to return a badly damaged parcel and be out of pocket? The product cannot be assembled as it is that badly damaged. They have a duty to supply goods fit for purpose - they have have not fulfilled their contract in supplying the product. Shame on you."

Adexa Direct 1 star review on 22nd April 2024

Anonymous

Adexa Direct 1 star review on 17th April 2024

Anonymous

"What a discraceful company! \r\n\r\nI ordered an undercounter tripple fridge. This arrived completely wrecked. Broken glass and doors hanging off. I was told that their terms and conditions state that I must inspect the product before signing for it which was impossible as my joiner accepted the delivery. I reported the iissue within an hour of delivery but there was no apology whatsoever and just a repeated \"please read our terms and conditions\". \r\n\r\nThey have refused to replace the item and want to charge nearly \u00a3500 to collect the broken item.\r\n\r\nThe customer service is pointless. 2 hours to get through and they don't respond to emails at all! \r\n\r\nI am out of pocket over \u00a3600 and have a pallet of scrap metal in my back garden.\r\n\r\nAn absolute discrace! AVOID"

Adexa Direct 1 star review on 25th March 2024

Matt Bagley

137

Anonymous

Anonymous // 01/01/2019

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“Fridge Delivered Damaged - Adexa Dont Care - As per all these other reviews, see the pathetic response below "I am very sorry that your item has been delivered to you damaged, if you would like a replacement unfortunately you will have to pay 20%, £144 admin charge and a £120 courier charge because you did accept the item so you are liable for this damage now" Please save yourselves and avoid this company”

Adexa Direct 1 star review on 8th June 2022

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Posted 1 year ago

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“Bought a blender from Adexa in April and just a month later the rotating plastic part snapped. Adexa refused to replace the blender and instead demanded a full report from a catering engineer. Of course nobody’s going to arrange a catering engineer, it will cost more than a blender. Shame on Adexa for imposing some make-belief unrealistic and dubiously legal return policies. Never had any experience like that from Nisbets or any other catering company. Will never buy from Adexa again.”

Adexa Direct 1 star review on 23rd May 2022

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Posted 1 year ago

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“They supplied a heated gantry that is extremely dangerous, the wiring is not housed in heat proof cables, hence it smokes/will catch fire. The item has no safety certification/is fake - an absolute disgrace, only matched by their customer service... they literally couldnt care less about not just the money they are stealing, but the harm these products could cause.”

Adexa Direct 1 star review on 9th May 2022

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Posted 1 year ago

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“Delivered a sink. There is a cupboard underneath that you need to access to install it. It arrived locked with no key and no installation guide. The emailed the guide but 2 weeks later still no key so I asked to return it. They won't accept a return and the customer service team are so rude.”

Adexa Direct 1 star review on 29th April 2022

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Posted 1 year ago

Kevin

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“Absolutely shocking service and quality from this company. We are a five star hotel , had two very poor experiences with Alexa, the last being a rotary toaster that arrived with only three legs and six dents. Their response was it’s your fault as you didn’t report it within 24hours . Beware of this company and don’t expect any recourse if your item shows up broken . We also had a commercial mixer that also turned up damaged and they failed to resolve this too.”

Adexa Direct 1 star review on 6th April 2022

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Posted 2 years ago

Rowsson Ara Hossain

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“bought this machine 2 months ago. I just want to say that this machine is very disgusting. Very thin machine and sticky. Whenever we try to make any waffle its doesn’t come out properly, get sticky and burnt. I bought this product for my new small business and now regretting. Waffle now became a nightmare for my because of this waffle machine.”

Adexa Direct 1 star review on 23rd March 2022

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Posted 2 years ago

MARIAN DUMITRIU

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“Extremely bad experience. I ordered two stainless steel work tables that arrived badly damaged. When I contacted their customer service department I was just told that i am not able to return the product, get a refund or ask for a replacement because I didn't asked the delivery driver to wait for me to open the packages and check the items. I was also told that I am not covered by customer protection because I ordered through the company. I strongly advise to be extremely careful when you order from them, don't expect to be threated as a normal company would threat their customers.”

Adexa Direct 1 star review on 8th March 2022

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Posted 2 years ago

Albert Ceno

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“Bought 2 hand wash sinks. Sinks i recieved were different shape to what was shown on the advert and of very poor quality!! I confronted adexa with photographic evidence and asked if i can return the items on the basis of wrong advertisement and unsatisfied with the quality..they said i couldn't return the items! Avoid these cowboys!!!!”

Adexa Direct 1 star review on 10th February 2022

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Posted 2 years ago

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“Disgusting company who do not care about customers in the slightest. I'm really disappointed that I didn't read the reviews before I purchased £400 worth of goods, and I really hope this review helps others to not make the mistake I have. Long story (and a very disappointing customer service interaction) short. We purchased two white lockers from this disgusting company for our new office. On arrival, everything looked great. After a few days we decided to put the lockers together and found out that we'd been sent grey cabinets. Not impressed, we unpacked the product to see if the doors were white only to find that the door looked like it had been hit multiple times and had very deep dents all the way down the door of the looker. Short side of the story, Adexa said they would send us either £20 credit for the damage or we'd have to pay to send the goods back, plus a £120 admin fee - and nothing about refunding us. Word of warning. buy from another company and read the terms and conditions. The first section will give you all the info you need and clearly will back up this review. You will not get what you see on their site. False advertising, disgusting customer service, only set out to make money and if I could remove the 1 star I would!”

Adexa Direct 1 star review on 4th November 2021

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Posted 2 years ago

Lee

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“Possibly the worst consonant and most rude and u helpful people I’ve ever dealt with. Sent out a pile of dented twisted panels and refused to refund or exchange as we took 3 days to tell them. They state only in 24 hours or tough luck.”

Adexa Direct 1 star review on 26th October 2021

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Posted 2 years ago

Zaheer Butt

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“Really bad company to be linked with. They messed up my order and sent me a damaged item first and now within a year my microwaves front glass completely shattered, when it was not even in use and they said we can't do anything about it. As far as I'm concerned it's a manufacturer fault, it should not be shattering like this, my wife was in the kitchen at the time, she could have been hurt with the glass chippings. They just completely ignored me. Don't use their service at all.”

Adexa Direct 1 star review on 7th October 2021

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Posted 2 years ago

Olivia

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“Item arrived faulty and they refuse to refund or take back item.”

Adexa Direct 1 star review on 6th October 2021

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Posted 2 years ago

Zena Bruder

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“Totally unprofessional team, sell unusable product then disregard you and tell you it’s your own error…”

Adexa Direct 1 star review on 22nd September 2021

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Posted 2 years ago

Daren Smith

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“3 items purchased and all 3 damaged in varying amounts, large hot plate purchased and inspected on delivery but when putting it in place (removed completely out the box) to use the bottom is badly damaged. You have refused to move on your T&C's.”

Adexa Direct 1 star review on 17th September 2021

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Posted 2 years ago

Lee Wakeham

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“Avoid this company at all costs! I bought a walk in freezer unit that needs a new compressor after just 9 months of use. Trying to report this and get some customer service from Adexa has been a nightmare. It took 52 calls to get an answer from what I would describe as incredibly stroppy customer service who were giving me attitude as I had the audacity to complain. The freezer they are selling as new is in actual fact a poorly reconditioned unit, that has been leaking gas and has been topped up twice already. It also has live wires housed within the freezer that given me a serious electric shock. They have threatened to ruin my business by making bad reviews as I said I would be leaving a bad review of their company, despite having never purchased any of our products. I have now been left with no freezer and a lot of wasted stock. They have said they will collect the freezer and issue a refund, however they will not say when they’ll collect it and have refused to communicate any further as they are not happy that I am angry about spending £2400 on a freezer that was falsely advertised as new. I have added a picture of the freezer as Adexa insist that I have bought a glass cleaner, not a freezer.”

Adexa Direct 1 star review on 12th June 2021

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Posted 2 years ago

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“Order 370326 for £730.79, not a small order by any means. Placed 22/04/21 Email 26/4 advising there will be a delay Replied 27/4 asking for an update Email 28/4 "Due to the volume of the orders, we are a little behind and these will be with you early next week." Relied 30/4 showing damage to boxes received. Email 30/4 "Please let me know if there are any issues with the product and I will check with the warehouse." Replied 6/5 asking for an update Email 6/5 "They will be with you early next week via DHL" Replied 12/5 "Still waiting" Email 13/5 "Everything has shipped except the Wall mounted Hand Sink Wall mounted faucet Stainless steel | Adexa HS12 Which will arrive with you Monday or Tuesday" --- This is the customer service you receive from Adexa. "Hi and kind regards go before and after their emails", that's it. No apology, no updates, products arrive in damaged cartons. My email communications are surprisingly with a director, Kevin O'Donoghue. As you can see he has about as much customer service experience as a brick.”

Adexa Direct 1 star review on 13th May 2021

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Posted 2 years ago

Andrew

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“DO NOT BUY FROM THIS COMPANY Order No: 334129 The Bain Marie arrived completely different size and specification to that advertised on their website. They delivered a dry bain marie and not a Wet bain marie that was ordered. I sent in numerous photos and dimensions, they have refused to collect and refund. AFTER SALES is extremely poor. I have repeatedly advised that it is NOT a wet bain marie, yet it falls on deaf ears! They have refused to acknowledge or replace/refund. You are better to spend a bit more money and use another decent supplier.”

Adexa Direct 1 star review on 15th April 2021

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Posted 3 years ago

Andy

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“I would avoid this company as they delivered a damaged fridge but want us to pay £120+ vat to return it to them. The damage was on the inside ( photo attached). The customer service is one of the worst I have ever experienced. It takes ages to get through and when you do they go out of their way to be unhelpful. I would avoid this company at all cost.”

Adexa Direct 1 star review on 12th March 2021

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Posted 3 years ago

LEON MORETON

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“Items arrived late and broken, sent photos as requested, but they never reply to emails and now I cannot get through by phone. Just look at their reviews - Total waste of time, should not be in business!! Customers service....do they have one?”

Adexa Direct 1 star review on 23rd February 2021

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Posted 3 years ago

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“Ordered sink of 14/10/20. 19/10 order marked as dispatched. 24/10 emailed Adexa for tracking number to chase order. Received phone call saying sink wasn't available but there was one with sink bowl at opposite side, exactly the same in all other respects. Accepted as kitchen fitters were waiting delivery. Sink arrived on 30/10 sink bowl smaller than original order. When parcel opened was exactly as in photograph.”

Adexa Direct 1 star review on 30th October 2020

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Posted 3 years ago

Sharon

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“Fraudsters, we ordered a B Grade fridge from them which arrived in much worse than B Grade condition. Expecting just minor dinks, scratches and damaging to packaging which is what B Grade is, we instead had a very heavily damaged fridge which has major panel dents, and even the compressor itself has damage. The control panel does not work either so we can't adjust the temperature of the fridge making it faulty. Can't get through via Phone, on email all is responded is "ITS BGRADE" and they're refusing to help. Just wish I had seen the reviews before ordering via this company and then wouldn't have, they do a good job in hiding the review sites on their search results to help their scam continue.”

Adexa Direct 1 star review on 25th August 2020

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Posted 3 years ago

Andy

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“Wish I read the reviews before hand. Placed an order then realised the items wouldn’t fit so rang to cancle the item to be told there is a restocking charge of 25% of the value of the item. £90 to restock something that’s not even been delivered. Items have arrived damaged, tried getting in touch with them requesting they compensate me 25% of the value but no response. I will be reporting them to trading standards as this company needs to be closed down. I’m kitting a full factory out and so happy I didn’t spend thousands. Will not be using again, worst customer service ever.”

Adexa Direct 1 star review on 20th August 2020

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Posted 3 years ago

Ian Whalley

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“Grease trap arrived damaged 4 weeks ago. Item was picked up bit nothing else since. I wanted an exchange as the item was required, but CS told me needs to be refunded. So no refund yet, no exchange. Forget using these guys again”

Adexa Direct 1 star review on 30th May 2020

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Posted 3 years ago

Singh

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“Broken fridge freezer received. Waited for 20-25 days and after received broken freezer.no reply for my email. Waste of money.”

Adexa Direct 1 star review on 21st May 2020

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Posted 3 years ago

Adexa Direct is rated 1.1 based on 880 reviews