Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.07

1.1 Rating 1,041 Reviews

1 %

of reviewers recommend Adexa Direct

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Metrics

1.1

Based on 1,041 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 33%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Adexa Direct 1 star review on 29th May 2025

Anonymous

Adexa Direct 1 star review on 7th February 2025

Mark

182

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible returns service. They do not honour their guarantees .”

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Posted 2 years ago

“Customer service is vile, and the delivery service is horrendously poor. They sent out round tables in the wrong colour instead of square tables. Yet refused to take them back or do anything about them. They then refused to take back a fault light. And also we’re unable to provide the items that were ordered and wouldn’t credit the right amount that were not delivered. All in all everything was such poor customer service and the only person that was at a loss was me!”

Adexa Direct 1 star review on 16th January 2023

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Posted 2 years ago

“I received a very damaged commercial fridge (top crushed by the control unit) which cost £1738, I was offered a £90 discount or £120 voucher. Adexa refused to exchange or refund because their terms and conditions say you are not allowed to accept the item from the driver if the item is damaged. The problem with this is it is strapped down on a pallet and covered in cardboard, you have to have it off of the truck and then remove all of the packaging to see the items which took much longer than the delivery driver was willing to hang around for. I was told the complaints procedure was under contact us - of course it wasn't! Do not shop with these people they have every excuse under the sun not to provide any after sales or customer service and refuse to take any responsibility for their damaged goods. I have now lost £1700+.”

Adexa Direct 1 star review on 13th January 2023

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Posted 2 years ago

“How I wish we had read reviews before purchasing from this company. Now after 2 griddle cooking units that the surface has lifted and a double chip fryer where one side packed up, why did we think it was ok. We have complained but we too have been told to pay out for a report and no chance of a replacement. As with all Chinese stuff it's rubbish and should be avoided. Please beware this company.”

Adexa Direct 1 star review on 10th January 2023

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Posted 2 years ago

“I bought a Catering Table from Adexa. on delivery the table turned out to be heavily Damaged on one corner. i sent an email stating the problem and that i will now be losing monies as i cannot get my commitments completed. i then called to explain the problem they put the phone down on me i recalled again the phone was put down on me. i left it a few hours and then recalled only to be told you will not get a replacement till the other has arrived and inspected. they offered me £25 discount on the item if i keep it or a £35 voucher. not a chance its damaged beyond repair. Trying to get any meaningful help from the customer services is impossible. Their replies are difficult to understand and show little understanding of consumer rights act 2015. Adexa show no concern that their faulty product is not useable at all and their attitude towards customers is arrogant, argumentative and highly suspicious. They then said my email was rude I replied if you found it rude it wasn't meant to be read that way. I then said Sorry if you feel that way. You have to see this from the customer point of view. The table I was sold is clearly not fit for purpose. I would not recommend anyone to purchase anything from this company. plus now i will have to wait till the item has been returned within the 14 day under the Consumer’s Rights Act 2015 which they have failed to meet this too. This system is all old hat and out of order. their should be a better law put in place against companies like this. Please see below what I received from this so called company. I’m still waiting for this item to be picked up and receive my monies. I think it’s time to go to trading standards and report this to them I will add my update later. In one of their emails they thought it had been picked up till I told them it’s still here”

Adexa Direct 1 star review on 9th January 2023

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Posted 2 years ago

“avoid this company, the appliance was broken from day one, but Adexa refused to exchange. with a childhood excuse.”

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Posted 2 years ago

“Stay away at all costs. Buy Cheap, buy twice”

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Posted 2 years ago

“Should have read these reviews first. Crooks. Charlatans. Thieves. ordered a pro whisk set. It arrived minus vital parts. They said because I didn't tell them within 24 hours of delivery then it was tough luck. They've been doing this for over a year and getting away with it. There's and interesting piece online about a small claims court case too.”

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Posted 2 years ago

“AVOID, DO NOT BUY FROM THEM!! AVOID this company!!!! Absolutely appalling customer service. They deliver broken items and if you email within 48 hours they will do nothing! Ridiculous terms and conditions of claiming within 24 hours, as a busy business we had not had chance to assemble the product until a day after delivery and because of that we cannot return a broken product. Rude customer service and absolute cowboys, how do they still have a business?!! Wish we had read the reviews before ordering as we are obviously not alone. Will never order from them again!”

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Posted 2 years ago

“Was trying to give a 0 star but this option isn't available. A planatary mixer was purchased and after 12 month the attachment had broken. I am unable to purchase an attachment from them as i am outside my warranty and my only option would be to buy a new mixer and hope it breaks within 12 months to be able to have the spare part. Anything later would mean i would have to buy a whole new mixer again.”

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Posted 2 years ago

“Awful company DO NOT USE bought a dishwasher from them but cannot get parts when it breaks, even though they "apparently" supply the parts in warranty they cannot and will not tell you where you can get parts, the parts are impossible to get ... have no idea after so many bad reviews how they are still trading AVOID at all costs !!!!”

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Posted 2 years ago

“Really disappointed. We bought one fridge from Adexa Direct and it after 3 years burnt the compressor. We got in touch with them but they just they said they don't have a technician to refer us. They just sell and say bye bye to costumers. Bad service. Run away from this company.”

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Posted 2 years ago

“Send broken and damaged item inside new box then refused to do anything about because it took us 48 hours to install.”

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Posted 2 years ago

“So many 1-star reviews, is not a surprise. Having made the mistake of purchasing an ADEXA product, the equipment stopped working after 6-month, although we purchased the equipment through an ADEXA distributer (CANMAC CATERING EQUIPMENT) Canmac & Adexa were both totally unhelpful when attempting to use the 1-year warranty. We asked an independent engineer to look at the 4xFryer, it was beyond economical repair. Seems ADEXA are poor/cheap quality products and this is industry knowledge. Shame I wasn't aware of it beforehand. So we disposed of the equipment as it was unrepairable and had to purchase a replacement fryer. It isn't just the money/cost, it's the severe lack of customer service and support from both of these companies, absolutely disgusting, don't touch either company with a barge poll.”

Helpful Report

Posted 2 years ago

“AVOID THIS COMPANY I puchased 2 office chairs from this company, 1 came incomplete (missing parts) and the other was faulty (wouldnt go up stayed in the lowered position) i contacted them regarding replacements or refunds 2 days later and was told it wasnt within their 24 hour returns/refunds policy so i wasnt getting anything. Working in a busy office unforutnately you dont get the time to unpackage and build something the second it enters the door. the customer care team are horrendous and had zero interest in working with us once they had our money. AVOID”

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Posted 2 years ago

“Costumers service complete joke, I bought on Black Friday lots of kitchen equipment and after 7 days I place the order 6 items of 7 was out of stock. After 2/3 weeks am still waiting for my refund . I been emailed them end they didn’t care a fly what I said . They requested my refund but when after 1 week I checked the money was not yet into my account I back to them by email when finally ask me for my bank details to put money back. Let seeing when I get my money back 😞”

Helpful Report

Posted 2 years ago

“Ordered a stainless steel free standing sink unit at a cost of £285, reduced from £500. When it arrived I was shocked at how rough and shoddy the unit was. The welds on the legs were split, the adjustable feet were finishing by a metal plate being hammered into shape leaving multiple razor sharp edges to cut up the floor. The bowl was tack welded to the frame by the smallest welds I’ve ever seen. The whole thing was flimsy and an example of cheap fabrication. Wanted to return it and was charge £40. When contacted the company attitude was abysmal.Apparently the picture of the unit on their website was “only for illustration “ and the purchased item didn’t have to be of the same quality. And all the faults were “ your opinion “ Was going to use this company to fit out our three canteens, not now.”

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Posted 2 years ago

“I bought a hot chocolate machine that broke on the forth day of using it. Adexa willl not refund the item as its been purchased three weeks ago. They told me I had to pay for an engineer to come and look at the machine and state what is wrong with it. Then they would send whatever part is needed for the machine and I would then have to pay an engineer again to fix the machine with the new part. Complete nonsense and a waste of £300. They said all of this information was in the terms and conditions. Please do yourself a favour and do not buy anything from this company. The customer service is awful and they will sell you faulty equipment.”

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Posted 2 years ago

“This company is dreadful. Very poor customer service: rude and unnecessarily personal. Product came late and was faulty. They refused to refund. Avoid at all costs! See, for further information on this awful company: https://www.cateringinsight.com/adexa-rapped-by-courts-again-over-customer-service/ https://www.facebook.com/106681877348144/posts/does-anyone-currently-have-an-outstanding-county-court-judgement-out-against-ade/391021978914131/ https://www.coffeeforums.co.uk/threads/adexa-direct-limited-faulty-goods-and-no-customer-service.54914/ https://www.justanswer.co.uk/law/i1lro-update-regarding-breach-consumer-rights.html”

Helpful Report

Posted 2 years ago

“We have purchased dishwasher,ice maker, microwave,after Few weeks all became faulty one after other we have called the customer service the saying we can't do anything even if it's still under warranty Avoid this rubbish brand (Adexa)it's waste of money and time Cheap ,pay a bit extra buy decent brand not Adexa”

Helpful Report

Posted 2 years ago

Adexa Direct is rated 1.1 based on 1,041 reviews