Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.07

1.1 Rating 1,041 Reviews

1 %

of reviewers recommend Adexa Direct

Company Reviews

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Metrics

1.1

Based on 1,041 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 33%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Adexa Direct 1 star review on 29th May 2025

Anonymous

Adexa Direct 1 star review on 7th February 2025

Mark

182

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sold me a faulty product and would not exchange. Their customer service representative accused me of lying! They also initially sent me the wrong order which was also so complicated to sort out. I will not be using them again and hope you don't.”

Helpful Report

Posted 2 years ago

“This company is to be avoided we brought a few items of them one of the items a patio heater didn't work in fact it look like it was already a return. The customer service was terrible the girl named Eloise was rude and unhelpful and tried to say we need to contact them within 24 hours if damaged, wouldn't listen item isnt damaged it just doesnt work.”

Helpful Report

Posted 2 years ago

“Worst catering equipment company. Their goal is to provide bad quality products and terrible customer service which leads to ripping you off Don't buy if you want no hassle”

Helpful Report

Posted 2 years ago

“Very unreliable, my product is not working amd it is within 12 months and they are asking me to get an engineer to diagnose the fault and send a report to them”

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Posted 2 years ago

“Terrible service, very unhelpful - avoid!!”

Adexa Direct 1 star review on 2nd October 2022

Helpful Report

Posted 2 years ago

“Do not buy any products from this bogus company BREAKING NEWS: Dealer loses court case over ...https://www.cateringinsight.com › breaking-news-deale... 11 Nov 2020 — Adexa Direct sells catering equipment through its web portal. Web-based”

Helpful Report

Posted 2 years ago

“Do not use this company, they are rip off artists. AVOID AT ALL COSTS. YOU WILL BE RIPPED OFF, WORST STAFF EVER.”

Helpful Report

Posted 2 years ago

“Atrocious customer service, they sent us the WRONG model and because we opened it and tried to use it (not realising it was slightly different untill we used it) they refused to return because its used!”

Helpful Report

Posted 2 years ago

“bought a cross trainer from this company had a faulty part that broke as i was using it for the second time only, damaged my ankle they wont even send me a replacement part the are just not bothered stay away from this company”

Helpful Report

Posted 2 years ago

“I have ordered a sink and hose pipe and air purifier. I had a broken leg sink and the hose pipe is very low quality and I haven’t checked the air purifier yet. I told them about it as soon as I got them delivered (same day). They said what ever you are returning will be 25 percentage restocking fee applied and I had so many email and late response to get me go pass this 14 days cooling off period. I told them you are not responding my emails so quickly because it’s will be pass by the 14 days cooling off period so I can’t return them. Then by last minute (last day of cooling…) they accepted to take it back the sink with their own postage and I decided not to return the hose pipe because I will have to pay postage (£25 they won’t allow me to post with my own cost. It will be cheaper if I post them. They wanted to make money on postage too). So courier collected the sink and still I’m waiting for the refund (not full refund 25 percentage less from £500 sink) about 2 months. Avoid these scammers. I won’t let it go. These Poo eating people will have to face their Karma and their family and whoever is benefiting from this company. Zero star rating for this company.”

Helpful Report

Posted 2 years ago

“SCAM WARNING!! I received something that was of vastly inferior quality to the picture shown. When I complained Adexa claimed that it was in their T&Cs that the item sent may not match the picture shown. They asked me to send multiple pictures of the item I had received and then claimed I had received the correct item. The item I received was very poor quality compared to the picture presented and I found it on Amazon for £25 less. Also there was no way to fit the castors provided with the item. I have asked them how I return the item but they have not replied.”

Helpful Report

Posted 2 years ago

“Rude staff. Faulty goods Speaking to lawyer and going to expose you. I will not stop. You will hear more from me. Your ripping of the public has to stop”

Helpful Report

Posted 2 years ago

“DO NOT BUY ANYTHING FROM THEM! If you're not able to check and tell the company within 24 hours of delivery that an item is damaged DO NOT BUY! Our item came in a box which was not damaged and upon opening it, the packaging was all intact however the lid to the ice maker was cracked in two places. Having reported the damaged item to Customer Services 2 working days later, they said because we had not reported within 24 hours we could not return the item and were not eligible for a refund. They offered me a coupon though - why would I want to buy anything else from them when this is how they deal with their customers?!”

Adexa Direct 1 star review on 20th September 2022

Helpful Report

Posted 2 years ago

“Absolutely atrocious company to deal with. I work for a company, and we ordered a product that was delivered broken. Because we need it for an event, we were advised to order another one as the replacement would take too long. Even though for the second product we paid extra to be delivered next day it was delivered 3 days later BROKEN again. Potentially this has something to do with DPD or them not providing the suitable packaging for it. I reported the item broken 48 hours after only to find out that they have a policy that if you do not report an item delivered broken within 24 hours, they will not replace it. I am not standing here with two broken items and this company does not want to take responsibility for this shoving the 24-hour policy in my face. The products they sell are commercial, what business in this world would order something and break it after two days just to return it back. This is what the customer care suggested... that we damaged the item and we now are asking them to replace it even though we damaged it. RIDICULOUS! It seems to me that this 24 hours return policy is in place to cover the fact that they DO NOT CARE of how and when their items are delivered. It’s a way of them washing their hands of it. Unbelievable!”

Helpful Report

Posted 2 years ago

“AVOID!!! Sent a faulty electric griddle out, collection and refund refused”

Helpful Report

Posted 2 years ago

“Not even deserving 1 star, but no other option to leave a review. Horrible experience dealing with Adexa. I have ordered display chiller and even though it was delivered it was missing rims for the gastronomes and awaiting response from customer service after 3 months. I don't think I will ever hear back but further to my disappointment the chiller's performance is a disaster! It works at a temperature it only wants and never sets to a temperature I need, the bottom fridge freezes and top is constantly full of condensation and basically needs drying out all compartments to avoid food going bad. There are paddles of water on the inside, too. I highly DO NOT recommend this company. I have written a complaint about the performance and not a word back. Considering to use Financial Ombudsman really soon.”

Helpful Report

Posted 2 years ago

“Ordred 3 worktops.only received 2 and was told I get the refund for the third but I have to keep the 2 others. Keep away from them. Thats ehat happens when you go for cheap like them.”

Helpful Report

Posted 2 years ago

“Spent £1200 on a prep counter fridge that stopped working 4 months later, as per Adexas policy I got an engineer out to examine the fridge and write a report at my own expense. The engineer said the appliance was un repairable because the leak was coming from somewhere in the cavity and that there was no way in fixing it. ADEXA didn't want to know and said it wasn't their problem as they only offer a parts only warranty so there was nothing they could do. Disgusting RIP off merchants who have no consideration for their customers, I am taking them to.small claims court.”

Helpful Report

Posted 2 years ago

“awful company to use - does not honour warranties”

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Posted 2 years ago

“Terrible do NOT use this company! The worst ever! Horrid people broken equipment extremely unhelpful”

Helpful Report

Posted 2 years ago

Adexa Direct is rated 1.1 based on 1,041 reviews