Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.07

1.1 Rating 1,041 Reviews

1 %

of reviewers recommend Adexa Direct

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Metrics

1.1

Based on 1,041 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 33%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Adexa Direct 1 star review on 29th May 2025

Anonymous

Adexa Direct 1 star review on 7th February 2025

Mark

182

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID AVOID AVOID!!! I have been completely shafted by this company. I bought a catering sink which arrived damaged. This is the response I had from their so called customer service: “Please be advised we have had confirmation these items do not come assembled please see below image of how they come. As per the terms and conditions you have agreed to at point of sale, all damage must be reported within 24hrs in order to make a claim as this wasn't reported within that time frame we are unable to ascertain when this damage occurred. Due to this we will not accept a return on the item and any warranty has been voided due to the item being damaged during assembly” They are calling me a liar, stating that I have damaged this item. Furthermore they are refusing to refund or replace. I complained within 48 hours of delivery. Absolutely disgusting and I will be taking it further. Do Not Order from this company!!!!!”

Helpful Report

Posted 2 years ago

“Absolutely appalling company , they list items on there website to make them look new then at the top of the page a tiny tiny star says they are grade B which you wouldn’t have a clue about as it isn’t in the description. When my item turned up it was absolutely disgusting packaging where it’s been re packaged . The item don’t work at all , I have tried phoning , emails was blocked , I have sent and received around 30 emails now and still getting no where after it’s being faulty when it was delivered, adexa keep coming out with rubbish about send this pic send this video etc and every time I do as proof they keep fobbing me off asking to try a different video etc . Absolutely avoid this dodgy company .”

Adexa Direct 1 star review on 25th July 2022

Helpful Report

Posted 2 years ago

“Received a burr coffee grinder claimed to be for light commercial or domestic use. I bought for domestic use. Failed after less than a week. Ground one bag of coffee over one week and had to strip it down as per the cleaning manual and the drive mechanism was rock solid with grinds below the hopper outlet. Cleaned, tried to run the machine again and clogged up again. Cleaned and clogged again. Customer services refused to take it back unless I stripped it down and provided a photographic evidence of the fault. I said they need to sort it out. They then said I had no rights as I was a commercial customer and I was also expected to clean it regularly. Amazing, they think someone using it for light commercial use should strip a coffee machine down every 6 coffees taking 30 minutes each time, had I been using it for this purpose. She talked over me and was disrespectful and put the phone down 3 times. Had to contact credit card company to resolve.”

Helpful Report

Posted 2 years ago

“Appalling customer service. They delivered a grill to the wrong address, despite confirming the shipping address twice. It cost me an additional £250 to get it couriered to the correct address. I conveyed this to the company, and they ignored my messages completely. They also refused to connect me with a manager, but saying that a manager would call me at some point. After one month of waiting for a manager to call, they told me that the call was not necessary, Yet the issue was never resolved. I will never use this company again. They have no Management structure or official complaints policy in place.”

Helpful Report

Posted 2 years ago

“This company is scam. I ordered two workshop benches in my kitchen. They haven't delivered the good 10 days after I ordered. I emailed them three times, they kept saying, tracking good, will deliver. I fed up with waiting so I call them to refund. A lady said that it will charge me carriage £24. It was last Friday then refund money came today only £231. I paid over £380 including vat. How could it possible? Please tell me anyone? This company even understands what is consumers right 2015 act.”

Adexa Direct 1 star review on 12th July 2022

Helpful Report

Posted 2 years ago

“One of the horrible company in the UK. After taking money they won’t send the items. Not issuing the refund. They will not refund or help you once you plan an order. You will not get any kind of customer service. One simple answer, we use third party delivery service. Be careful before making an order.”

Helpful Report

Posted 2 years ago

“Oh my gosh, I phoned to Adexa company this morning to cancel my order. I fed up with waiting for the delivery last 7 days. A lady said charge me £24 delivery service which I haven't received the goods. That is very poor quality service and consumer protection act, this company shouldn't charge me delivery cost. As I am running a business, I was absolutely shocked when she said she will deduct the delivery cost. Also, refund won't be available next 5 days. Please be aware of absolutely poorly customer service.”

Helpful Report

Posted 2 years ago

“In all my history of ordering online I have never come across such a bad company. I ordered an item which wasn’t suitable, so tried to return and for the first time in years I was told that I needed to pay for the return courier and 25% of the cost of the item as a restocking fee! When I objected to this I was told ‘read the small print’ then I was told because I’ve left it so long I couldn’t return the item at all .. the time lag was caused by a lack of response to my objections. When I asked for a management callback I was told you may or may not get one… unbelievable, avoid this company like the plague. There is even a Facebook page dedicated to complaints and warnings”

Helpful Report

Posted 2 years ago

“PLEASE DONT GO THERE IF YOU WANT YOUR GOODS PLEASE”

Helpful Report

Posted 2 years ago

“This company are big scammers! Do not order from them. Placed an order and next day called to cancel the order and we had more items to purchase and they said they could not hold or cancel the order and if we required a refund they would take 25% and courier fee and admin fee. We paid £1066 and only got back £536. We no item purchase. Day light robbery. I'd advise no one to order from them unless you are defo sure you will not want a refund.”

Helpful Report

Posted 2 years ago

“SCAM artists at work. Paid £40 for next day delivery, my fridge was not received, I had to run my event without a bottle fridge, the events been and gone, I did without and cancelled the order, given they didnt bother delivering, now I am being told they're charging over £350 in charges for a cancelled order. The company are an absolute joke. The rudest customer service staff ever, they're vile.”

Helpful Report

Posted 2 years ago

“AVOID This company at all cost”

Helpful Report

Posted 2 years ago

“Bought a pretty expensive Kamado BBQ from Adexa - arrived in good time but it had a missing / duplicate part so it has meant you can't put the frame together to stand the 80kg BBQ in. 4 months laters, still chasing Customer Support to a) get a part sent out or b) to even call me back as promised. I must have emailed / called about 15 times over 4 months with still no resolution, not able to speak to a manager, can't guarantee a call back, no one in the "spares team" to confirm status. Terrible customer, absolutely useless service which is a shame as the BBQ itself and price was really good. However, if you can't even use the item purchased then it's a complete waste. AVOID Adexa!!!!”

Helpful Report

Posted 2 years ago

“Very poor quality equipment coffee machine did not work for long, the warranty was parts only. I as told to get my own engineer out. Customer support is hopeless blunt and could not care less. DO NOT touch this company.”

Helpful Report

Posted 2 years ago

“As with everyone else here - we bought a juicer from Adexa and it stopped working after 3 weeks. They want me to pay for someone to come and verify that it's not working and send a PDF file with letterhead from an engineer. I don't need to pay someone to tell me the thing is broken. Customer service is shocking - the worst I have ever come across in my life. Please avoid. These people are scammers and I really don't know how they are still in business.”

Helpful Report

Posted 2 years ago

“I haven't even bought anything of them directly but rang them so ask if they could sell me a spare part for a produce they still sell and was met by a rude staff member who was absolutely no help at all and kept talking over me. I feel sorry for anyone who's purchases anything from these lot. AVOID AVOID AVOID.”

Helpful Report

Posted 2 years ago

“Shocking customer service from Adexa! Megan was patronising and clearly lying. The 'kerbside' delivery is ridiculous considering they sell predominantly large catering equipment. It is not made clear when ordering that this is the case and then looking further in to it seems that you must remove all packaging on the street before accepting delivery otherwise they will not accept responsibility for any faults. I can see this is most likely where the issue is with similar reviews that customers have not received a full refund. Strongly advise to look elsewhere for your equipment. Would also suggest Adexa do some real customer service training with their employees.”

Helpful Report

Posted 3 years ago

“I just placed an order for 2 fridges and my order was delayed I called in to request the reason for delay the advisor said one of the item wasn't available they will issue me a refund just order another model which I did. after I placed the order i noticed they did not send me a refund so called in again they are now claiming they will charge me 25% off for refund when i was following there instructions as the item is now in stock. The advisor was lying through her teeth (Megun) so i said please do not take any actions i will email you as the dishonesty levels over the phone where crazy. As soon as i hanged up i could see my online profile she had put the refund in without me even requesting it. disgraceful behaviour they seem to be running a dictatorship”

Helpful Report

Posted 3 years ago

“Fridge Delivered Damaged - Adexa Dont Care - As per all these other reviews, see the pathetic response below "I am very sorry that your item has been delivered to you damaged, if you would like a replacement unfortunately you will have to pay 20%, £144 admin charge and a £120 courier charge because you did accept the item so you are liable for this damage now" Please save yourselves and avoid this company”

Adexa Direct 1 star review on 8th June 2022

Helpful Report

Posted 3 years ago

“Same story as others, bought a popcorn machine that arrived with broken glass, as we hadn't opened it within 24 hours was told that they would not help. They would not say where replacement glass came from and the interaction with customer services was shocking, and at some points rude. DO NOT USE!”

Helpful Report

Posted 3 years ago

Adexa Direct is rated 1.1 based on 1,041 reviews