Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.06

1.1 Rating 1,217 Reviews

1 %

of reviewers recommend Adexa Direct

Company Reviews

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Metrics

1.1

Based on 1,217 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 47%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Adexa Direct 1 star review on 1st April 2026

N Georgiev

Adexa Direct 1 star review on 5th September 2025

Teresa

Adexa Direct 1 star review on 23rd August 2025

Alex Rowley

Adexa Direct 1 star review on 29th May 2025

Anonymous

188

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wish I had read the reviews first, sent me shower part that was incomplete. could not send out part or new Item and wanted to charge me carriage to return, Avoid Avoid Avoid.”

Helpful Report

Posted 2 years ago

“Cheap and unreliable delivery arrangements - tracking is a work of fiction. Customer service disinterested and hide behind ‘it says estimated’ when delivery is still outstanding after 13 days on a 3-5 day published delivery advice. Avoid at all cost”

Helpful Report

Posted 2 years ago

“Would have given minus 5 stars if possible. Appalling, unhelpful, unprincipled, non existent customer service and simple criminal behavior. DO NOT BUY ANYTHING FROM THIS COMPNAY. YOU WILL REGERT IT.”

Helpful Report

Posted 2 years ago

“Company is a rip off and scam, They purposely send out broken or faulty goods and don’t tell you about the delivery terms to then literally laugh at you down the phone when you call to complain and request a refund.”

Helpful Report

Posted 2 years ago

“I bought a set of shelves from them. I built them straight away on a Friday afternoon. I wasn't at my desk again till Monday morning when I reported the problem. Because it was less than 24 hours after I received them they wouldn't do anything about it.”

Helpful Report

Posted 2 years ago

“Would not touch them again!!! can’t agree with the reviews worst company I have ever dealt with”

Helpful Report

Posted 2 years ago

“Easily the most disappointing company I've ever encountered. Their attitude is consistently rude and arrogant. The level of customer service is shockingly low, with a complete lack of concern and responsiveness. Communication seems to be a burden to them, as they either ignore inquiries or provide dishonest answers. They gladly accept your payment but show zero interest afterward. They offer no genuine assistance whatsoever. In the face of any issue, their default approach is to blame the customer. A prime example was when they wrongly accused me of not being present during a delivery attempt. I had to resort to sharing CCTV footage just to prove my presence. Despite providing undeniable proof, it still took an entire week to finally receive the goods, even though I had paid extra for next-day delivery. The equipment arrived a full seven days late and four days after the event for which it was purchased. I strongly advise avoiding this company at all costs.”

Helpful Report

Posted 2 years ago

“Company is a scam. Products are faulty and no refund. Their formal complaints procedure is contacting them via websites contact form and they never reply. How do they get away with it?!”

Helpful Report

Posted 2 years ago

“Worse supplier, if you don’t want headaches avoid Adexa👎👎”

Helpful Report

Posted 2 years ago

“Ordered an urgent item marked on website as 2-3 days delivery and paid extra for fast delivery. Did not come. No info from Adexa. When I queried they said that probably their website had not updated in time when someone else ordered and now a week to wait. Asked to cancel and they tried to hit us with 5% charge. Never addressed the issue properly in emails - rude customer service. We will get a chargeback on the card, but a hassle - do not use them is my advice”

Helpful Report

Posted 2 years ago

“I purchased an urn 2 months ago the Item stopped heating the water and I have nothing but really bad customer service by someone named Elosie the person that oversees their email needs serious training around customer services, no one ever answers the phone so what are people supposed to do? Why are they not being investigated? I have spent a week going back and forth asking to make a formal complaint but the same person responds to my emails asking me to send an engineers report? have no idea what is going on but they definitely need to be investigated. I have reported them to Trading Standards but nothing has been done... Customer service rating is a 0 but that wasn't an option....”

Helpful Report

Posted 2 years ago

“terrible customer service! I ordered and nothing.. I emailed no reply.. I called and was put on hold for an hour each time then cut off, so I tried calling sales, they answered straight away or course! but I asked for help and they said they couldn't! terrible service please dont shop here”

Helpful Report

Posted 2 years ago

“So upset by the experience with Adexa - mixer blew up in my hand on second use. I called customer service and they told me take a video of it. I said I didn't want to plug it in as dangerous and he said 'I cant make it any more simple for you, plug it in and take a video'. I repeated it was dangerous and he said well then 'wear gloves' . I emailed the company and after a big delay they have replied and said they wont accept it back unless they have an engineers report first. For a HAND MIXER!”

Helpful Report

Posted 2 years ago

“Freezer was delivered damaged. The delivery was not accepted and returned on the same day. A ‘very helpful’ Customer Services refused to send a replacement or refund my payment. Instead she eventually offered a redelivery of damaged (!) freezer for £120! Or refund cancel with full fees of £144, £120 and 25%. I am currently building court case against Adexa. If anyone here had similar experience and would like to help please contact me on egetleyatgetleyuk.co.uk”

Helpful Report

Posted 2 years ago

“Bought an oven which burns food on the bottom and leaves it raw on top. I don't even know how that's possible. The lowest setting on the stove is far too high and the outside of the oven becomes dangerously hot when in use. If I could give lower than 1 star I would. I hate being ripped off like this and hope there is some justice for the people who are profiting off such a blatant and deliberate scam.”

Helpful Report

Posted 2 years ago

“Appalling is not a word I use lightly; it is fully justified here. From start to finish the experience was an ordeal, compounded only by the worst customer service I've ever experienced and for which Eloise takes the medal! I only resolved it by seeking legal advice. Quick summary: we bought a bbq, but they sent a table. When I queried it they said it wasn't their fault. The provided a very complex returns procedure to make it difficult to send things back. I followed it to the letter and the courier they sent provided proof that the wrong had been returned to them. They denied they had received it back. I pointed them to the evidence and they said they would have to have an internal investigation which was always ongoing and never came to a conclusion. They refused to give me my money back and started ignoring me. Fortunately I had paid by AmEx who were able to look into the matter, found in my favour and were able to retrieve the money for me. Says it all. The whole process lasted for almost two month. Avoid Adexa with a barge pole!”

Helpful Report

Posted 2 years ago

“Sent a fridge that doesn't refrigerate. Terrible customer service.”

Helpful Report

Posted 2 years ago

“I beg of you, please research and search all reviews for this business. We got scammed by them”

Helpful Report

Posted 2 years ago

“worst customer service, reviewed fridge with broken clips and won't send out replacement parts as need an engineers report apparently!! manager was rude and condescending!!! avoid at all cost”

Helpful Report

Posted 2 years ago

“Absolutely disgusting customer service. Bought a brand new bar fridge a few weeks ago and received it today. The delivery driver dumped it on the path outside our bar got us to sign the paperwork and drove off immediately. On opening the packaging (which afforded no protection whatsoever) we found that the glass was broken on the doors, there was chips out of it all over the paintwork and the top corner was damaged. I then proceeded to call customer services who said as I used a company account and I didn’t unpack the item in front of the delivery driver and send it straight back with him I had no right to complain about a product which isn’t for for purpose. Was then told I would have to arrange and pay myself to send it back to them and I would have to pay them a fee of £145 admin charge for them to receive it and that even then I would only get a partial refund!!!!!!”

Helpful Report

Posted 2 years ago

Adexa Direct is rated 1.1 based on 1,217 reviews