Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.06

1.1 Rating 1,201 Reviews

1 %

of reviewers recommend Adexa Direct

Company Reviews

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Metrics

1.1

Based on 1,201 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 35%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Adexa Direct 1 star review on 5th September 2025

Teresa

Adexa Direct 1 star review on 23rd August 2025

Alex Rowley

Adexa Direct 1 star review on 29th May 2025

Anonymous

186

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They send me wring pizza oven and they not change and refuse to refund”

Helpful Report

Posted 4 years ago

“Avoid this company at all costs. After months of contacting them they finally picked up their faulty Bain Marie with a follow up email confirming a refund. The refund never came and they are ignoring our emails. We are now taking the dispute up with Amex but so much unnecessary stress over something so simple.”

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Posted 4 years ago

“The worst catering company I have ever used,2 months waiting for equipment,zero customer service,zero replies to emails have spent numerous hours/days trying to call.About write off money we don’t have.Furious!!!!”

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Posted 4 years ago

“Ages for equipment to arrive & pizza oven broken. Absolutely NO response to emails & forget about phoning them! NEVER order from them!”

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Posted 4 years ago

“DON'T BUY FROM Adexa!!!! Scammers!”

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Posted 4 years ago

“Chicken warmer display stopped working within 5 days. They don't answer your calls and emails.”

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Posted 4 years ago

“Wish I could give less order from here over a month ago and haven’t received the order despite it saying shipped can’t get through on the phone and they don’t answer emails. Now having it take legal action against them. Is anyone else in this position if so I’d like to hear about it. Don’t order anything from them ..”

Helpful Report

Posted 4 years ago

“Beer cooler delivered damaged, after 2 weeks of trying to phone which was never answered and emails that were never replayed to, I am still trying to get a refund or replacement. Please don’t use this company, the customer service is appalling”

Helpful Report

Posted 4 years ago

“If you want waste your money go ahead with this #%^*+%# company”

Helpful Report

Posted 4 years ago

“I would never ever go anywhere near this company, I can’t tell you how bad they are.”

Helpful Report

Posted 4 years ago

“Avoid like the plague!!!! Have been trying to contact FOR A YEAR!!!! Call every single day, email every single day, not one reply! a £2000 piece of equipment broke after a month! All engineers I have spoken to about fixing it say they wont be able to because Adexa wont sell them spare parts!”

Helpful Report

Posted 4 years ago

“Avoid them”

Helpful Report

Posted 4 years ago

“Avoid this company. Once you make an order online you can't get in touch with them and you are lucky if you get your delivery.”

Helpful Report

Posted 4 years ago

“Avoid at all costs. Appalling customer service. Fudge and outright lies. You’ll be lucky if you receive your item.”

Helpful Report

Posted 4 years ago

“Ordered 3 items, 2 arrived together with 1 severely damaged. Reported the damage and sent photos, 4 days later I've heard nothing about that. Still waiting for my 3rd item. It said it would arrive after 3-5 working days, but probably on day 6 now and my item is still on the warehouse, waiting to be dispatched. Spoke to them about that and they were no help whatsoever. I have never seen customer service as shocking as it is at Adexa.”

Helpful Report

Posted 4 years ago

“I think I should consider myself lucky as I've not purchased anything yet from those people. But my story started pretty bad, that's why I decided to search for some reviews. Their phone never answer, from 10 times when finally once someone picked up, they promised that the salesperson will contact me to explain my query within an hour... You got this, they never rang back. When I wanted to check if they will on their chat a person there was very angry and couldn't even properly read what I was trying to ask them for. I'm lucky that I did not spend a penny with them... It could be a disaster as I was to buy a walking fridge and with all the extra shelves and services it would come up to £5000. Watch out with them surely!”

Helpful Report

Posted 4 years ago

“DON'T USE THIS COMPANY!!! They will take your money and not deliver the items. They will not answer your calls or emails. Got a refund through MasterCard.”

Helpful Report

Posted 4 years ago

“I am sitting in shock at the most dreadful customer service ever. I have never received my item, paid on the 23rd April /21 and I have now cancelled it, and want a refund. I have contacted them many times by email, they say it was despatched to DHL, but DHL have no record. This company should not be allowed to trade, as they cannot be relied upon. I am concerned that they are not going to refund, but — I would not even give them one star. I think that it is all very suspicious and should be looked at by Watch dog or similar.”

Helpful Report

Posted 4 years ago

“Shocking... sent a dangerous piece of equipment (catches fire) now don't answer or seem to have any responsibility please don't use this company”

Helpful Report

Posted 4 years ago

“Order 370326 for £730.79, not a small order by any means. Placed 22/04/21 Email 26/4 advising there will be a delay Replied 27/4 asking for an update Email 28/4 "Due to the volume of the orders, we are a little behind and these will be with you early next week." Relied 30/4 showing damage to boxes received. Email 30/4 "Please let me know if there are any issues with the product and I will check with the warehouse." Replied 6/5 asking for an update Email 6/5 "They will be with you early next week via DHL" Replied 12/5 "Still waiting" Email 13/5 "Everything has shipped except the Wall mounted Hand Sink Wall mounted faucet Stainless steel | Adexa HS12 Which will arrive with you Monday or Tuesday" --- This is the customer service you receive from Adexa. "Hi and kind regards go before and after their emails", that's it. No apology, no updates, products arrive in damaged cartons. My email communications are surprisingly with a director, Kevin O'Donoghue. As you can see he has about as much customer service experience as a brick.”

Adexa Direct 1 star review on 13th May 2021

Helpful Report

Posted 4 years ago

Adexa Direct is rated 1.1 based on 1,201 reviews