Aerialforce Reviews

Name: Aerialforce
Address: BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE, WHYTELEAFE
Rating: 4.05

4.1 Rating 2,782 Reviews

76 %

of reviewers recommend Aerialforce

Company Reviews

Questions

Metrics

4.1

Based on 2,782 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Phone:

0808 239 1910

Location:

BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE
WHYTELEAFE
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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The 1 star is for the politeness of the call booking operator. Appointment arranged ok and told the installer would be with me by 6pm and would ring 1/2hr before arrival. At 5pm I received a call cancelling the installation and I would have to wait another 3 days. Not good enough especially having lost a day's pay waiting!!”

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Posted 4 years ago

“Terrible service terrible Ritter & terrible cost. I was robbed.”

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Posted 4 years ago

“Excellent service from enquiry to fitting. Scott did a great job in replacing our old aerial and was professional throughout wearing a mask and gloves whilst in the house. Would definitely recommend this company.”

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Posted 4 years ago

“Arial installation today in Harwich, excellent, polite, professional service. Would definitely recommend and use again”

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Posted 4 years ago

“Just had John Harris mount our 55" TV on our Living Room wall. Couldn't be happier with the work. Brilliant guy, very personable and nothing was too much trouble! He explained everything he would need to do the job and gave us a really good price so I was happy to have work done. Would recommend to anyone! Thank you.”

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Posted 4 years ago

“Booked for Saturday 31st October between 12 - 6pm !! Did not turn up - did not receive a call or text to let me know. Called and was told he would not be coming - rebooked in for Sunday between 8am - 1pm !! Still nothing !! No call no engineers !! Absolute shocking !! Customer service diabolical !! Useless !!!”

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Posted 4 years ago

“This is the first time I have used this company and I would thoroughly recommend them. They came out within the hour, solved the problem in half an hour and were very professional. It is a bit pricey but the job got done by people who knew what they were doing. Thank you.”

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Posted 4 years ago

“Service was rubbish fitter arrived a day late, the price was exorbitant £154 for an item £30. on Amazon £70 for engineer to call was told by Bailey a manager that the extra money was for a guarantee & it’s a waste of time asking for any refund you just get lied to. AVOID LIKE THE PLAGUE.”

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Posted 4 years ago

“I was promised a same day visit on Friday, at 4pm received a call to say they couldn’t visit but would reschedule for Saturday. At 3pm Saturday received a call again cancelling visit. Waited in 2 days. Call handler repeatedly talked over me. Promise high but fail to deliver. I’m curious that on the website they claim to have 4* plus reviews, but most of the reviews on here are 1*. Glad they let me down. Feel like I’ve had a lucky escape.”

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Posted 4 years ago

“Booked an installation the previous week. Agreed a day for the work and then get a call at 3pm to say they can't make it. I stayed in all day on Saturday. Waste of time. Will not rebook with them.”

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Posted 4 years ago

“Amazing! On a blowy, rainy day I called Aerial Force as an old, huge aerial had come away from my roof. Within 20 mins an engineer was at my door. 30 mins later the aerial was safely removed from the roof. No fuss, AMAZINGLY efficient and not too pricey. Recommended.”

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Posted 4 years ago

“absolute waste of time waited in all day and no one turned up. quite glad . Looking at the reviews.”

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Posted 4 years ago

“Called for a diagnostic, my 74 year old mother plugged the ariel into the wrong part, the engineer Gareth Simpson was in for no more than 2 minutes and charged £70.80 for a plug being put in the wrong socket! A bit shocking considering nothing needed to be fixed.”

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Posted 4 years ago

“Took half a day off of work. Was told the engineer would be out between 2 and 5pm. Said I'd get a call 30 minutes before arrival. Waited until 5pm, then I phoned them only to be told that the engineer had been running late and was on his way home.told the operator I was very unhappy and the only response I got when I told him our house was empty so sat on the floor cold for over 3 hours was ooh never mind, I'm sorry, do you want me to book you in for another day. Of course I didn't book them again.”

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Posted 4 years ago

“Dishonest. Do not use.”

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Posted 4 years ago

“Rip off company. Do not use”

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Posted 4 years ago

“Under NO circumstances should you use Aerialforce. They charge way over the average price for the job. Avoid.”

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Posted 4 years ago

“The engineer mis-diagnosed a faulty aerial when the actual fault was a failed booster and 4G interference. He quoted £350 but thankfully we got a second opinion from a local engineer who restored all the channels for a fraction of the quote. So either the engineer didn't know what he was doing, or worse...”

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Posted 4 years ago

“5 hours to put up a TV on the wall and damaged my brand new fireplace and then management arguing on the phone, bullying staff and customer. Awful company don't use!!”

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Posted 4 years ago

“Ripped off. Quoted me one price then charged a higher price when the work was done. In a totally bizarre conversation, the engineer denied having twice agreed a small discount on the price he had originally quoted about an hour beforehand. Judging by the other 1 star reviews I am not the first person to have been scammed. Sadly I doubt I'll be the last.”

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Posted 4 years ago

Aerialforce is rated 4.1 based on 2,782 reviews