Aerialforce Reviews

Name: Aerialforce
Address: BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE, WHYTELEAFE
Rating: 4.05

4.1 Rating 2,782 Reviews

76 %

of reviewers recommend Aerialforce

Company Reviews

Questions

Metrics

4.1

Based on 2,782 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Phone:

0808 239 1910

Location:

BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE
WHYTELEAFE
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Aerialforce 1 star review on 19th March 2025

Wilson

Aerialforce 1 star review on 13th December 2024

Kate

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was excellent, and the engineer was very helpful”

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Posted 5 years ago

“Tony the engineer was polite, professional and his workmanship was first class. He did an amazing job and we were both pleased with the end result. Kind Regards Gerry J Greenway”

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Posted 5 years ago

“The engineer arrived promptly and he diagnosed the almost immediately. He professional and helpful. Many thanks.”

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Posted 5 years ago

“EcelLent thank you, within time given, efficient and friendly.”

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Posted 5 years ago

“Thorough review of the problem we had, competitive pricing explained before starting work, swift resolve of problem with a smile on their face”

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Posted 5 years ago

“Arrived right on time, Darren was extremely efficient, helpful and got the install done with no fuss .”

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Posted 5 years ago

“Despite being given a time No one attended the appointment or rang to cancel.”

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Posted 5 years ago

“Recommended by a friend. Excellent genuine, polite professional service. Great communication, rectified fault. All parts in the van highly recommend Thank you :)”

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Posted 5 years ago

“Nick the engineer turned up on time He did a good job and explained throughout the job, what he was going to do. I received an excellent picture on my tv and a excellent service.”

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Posted 5 years ago

“We scheduled in an installation at 9am this morning, with our address confirmed. We then receive a phone call at 5pm (we were expecting them between 3-6pm) saying they were cancelling the appointment because they can't find parking. Why did they not look this up in the morning when we first confirmed instead of waiting till the last hour?”

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Posted 5 years ago

“Happened to come out same day within 2 hours to set up my new tv. Happy to use them again for any Ariel faults, installations”

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Posted 5 years ago

“The engineer attended three times. Despite requests from ourselves to change the LNB Again as it may be faulty he refused saying it wasn’t an issue with the LNB. When he eventually agree to change it he was aggressive, threatening and rude. Needless to say since he has changed the LNB we have a working system so it looks like this was the necessary part.”

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Posted 5 years ago

“Mitchel the engineer was outstanding and professional”

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Posted 5 years ago

“I was booked in for next day call out within minutes of submitting the on line form. Was kept fully up to date on visit time and I was up and running the very next day!! Amazing service, thank you x”

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Posted 5 years ago

“Please don't use his company they Quote low after work done asked more money very unprofessional service.”

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Posted 5 years ago

“I explained my problem before the engineer came out quoting it was a booster box that had broken, my brother in law who’s an electrician looked at it but couldn’t do anything else due to not having a signal kit am so we called this company, in all fairness The gentleman came out the following day but he quoted me £125 for just the booster as that was all he had on his van, I know for a fact these boxes aren’t as expensive as that and start at £30 so straight away I was being ripped off. Unfortunately I had to leave my 18 year old daughter at the house as I was in work so think he was using her vunrablity with costing but she rang me shocked at cost and I spoke to the man and said sorry these prices are to expensive and we couldn’t afford it Shocking”

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Posted 5 years ago

“Incredibly quick - the chat line was open on a Sunday, we had a call 1st thing Monday to say the engineer was on his way and the problem was fixed by midday. He double checked that the system was working, couldn't have been better.”

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Posted 5 years ago

“We were looking for a satellite dish to view Romanian television in Ayr, Scotland. We have already been told by a different supplier that due to the position of our house that won’t be possible as the signal required by our box was out of reach. We decided to have another go and found Aerial force on Internet. We had Gareth for the initial free of charge assessment and then Kev, who managed to install the dish and get me all my Romanian channels!! That was a fantastic achievement especially with me being really pessimistic after the first supplier. Both Gareth and Kev have been extremely friendly, professional and have both done a fantastic job, thank you soooo much guys!!😂😂😂. Happy customer.”

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Posted 5 years ago

“The engineer arrived fixed the problem for 24 hours then problem back, exactly the same. I called them back 3 times before The engineer ( respectfully I leave his name out) called me back, he told me I’d have to rebook and pay again. He was rude and patronising, laughing at me. I do not trust this company! I would not use them again.”

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Posted 5 years ago

“Not sure they are value for money. Cost nearly £400 for a new aerial and call out and when checked on-line can be sourced much cheaper. Explains the persistency in trying to contact me following my contact to them. Didn’t like the policy for payment - they don’t email invoice post visit and insist on payment whilst engineer is on-site. The engineer who attended was obviously a subcontractor. No issue with his customer service, my issue is the charging and invoicing policy. Next time I will explore local specialist and prices. Unlikely I will use again.”

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Posted 5 years ago

Aerialforce is rated 4.1 based on 2,782 reviews