“Complete waste of time.
Invested time making the application and providing identification documentation requested subsequent to my application.
The due date for delivery of my phone (which already had a significant two week lead in time) came and went. No phone arrived.
I tried to call the customer services number, but it became apparent it was only available for sales.
All customer service communication at through live chat which I got cut off from twice.
I eventually got through and was frustratingly asked to resend my ID documentation (two weeks after first provided!).
I then received an email to say my order had been cancelled. Apparently I had not passed the “security checks”. I feel like this is an excuse as I am a solicitor with a full-time job and a homeowner.
A complete waste of my time and energy. Save yourself the trouble and go elsewhere!”
“Absolutely unbelievable I do have 1 major question though. I'm not at all happy as my fiance used auto fill on p.c and his honor X6 has been delivered in my name. I'm not in the slightest happy infant I'm furious. Please may I receive a call on my number 07474927411. Miss Beverley Watt. Thanks kindly ☺️”
“Price, delivery and service is 10 out of 10, there is absolutely nothing to complain about on that front, the purchase process is really simple and with good communication, I havnt returned anything so I can’t comment on the returns process. I definitely recommend 100%”
“The deal was excellent, the phone and delivery time excellent, but despite putting in my PAC code at the checkout the number did not automatically port so i had to arrange that separately.”
“Great service, my only gripe is that the contract was advertised as "you pay £35 a month" but that's not the case as they then add vat, surely this should be advertised as £35 excluding vat.”
