Affordable Mobiles Reviews

Name: Affordable Mobiles
Rating: 3.97

4.0 Rating 551 Reviews

75 %

of reviewers recommend Affordable Mobiles

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4.0

Based on 551 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Affordable Mobiles 1 star review on 24th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“USA Used phones can't pay goggle pay are appal pay in England”

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Posted 2 months ago

“This is a scam they take upfront money from you before accepting the contract then claiming you will have your money back within an hour while you really must wait for it for a week. Absolutely scam!”

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Posted 2 months ago

“I bought an iPhone 12 and package of unlimited data, texts and calls with Three for £31 per month. Since day one I’ve been overcharged every month by Three. They are literally stealing monies from my bank account every month! So far I’ve spent two months trying to get the situation put right and the stolen monies refunded to my account. Affordable Mobiles say the fault is with Three and Three say the fault is with Affordable Mobiles. I’m being sent round and round in circles. I believe my contract is with the retailer, Affordable Mobiles, but either way neither company is sorting out what should be such an easy problem to put right. I shall be contacting BBC’s Watchdog programme and Trading Standards about all of this if my complaint is not dealt with by close of play tomorrow, 30th January. Beware of Affordable Mobiles’ packages with Three - they have admitted to me that Three is overcharging me and that this is a problem they have had with Three and yet they are still advertising packages with Three”

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Posted 3 months ago

“Received a pixel 6 just over 12 months ago. Looked after perfectly and it abruptly stopped working. After returning to A1/ Affordable mobiles it took over a month to receive a response advising phone was beyond repair. Offered a 3 month old pixel 7a as a replacement which I assumed would be in a similar condition to the phone returned. Instead when it arrived today it had a significant scratch on the screen which is unsightly and would drastically reduce resale value. I informed A1 immediately and was told it was damaged in transit (not sure how when the packaging is immaculate) and I now need to submit a fraud report as I didn't sign for the package and wait for them to investigate. All this and I'm continuing to pay for a pay monthly phone I'm unable to use. You can't talk to anyone at A1/ Affordable Mobiles on the phone as they only offer live chat- which takes an age to connect- or email. Please don't make the mistake I have and avoid at all costs”

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Posted 4 months ago

“Ordered phone , had confirmation then another e mail to say delay as had to contact o2 . O2 said don’t deal with them ! Paid deposit - pending on my account for a week then suddenly disappeared - no phone , impossible to speak to normal person for help . Have blocked on my bank account and bought from Carphone warehouse .”

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Posted 4 months ago

“Terrible company would not recommend to my worst enemy, sent faulty phone then said after they had phone over 2 weeks that we can’t cancel contact due to 14 day cancellation”

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Posted 5 months ago

“What a rubbish company. Please never use or trust this company again. After calling me almost everyday,sometime twice a day because my contract was up for renewal, they miss-sold me a phone. I sent it back within my 14 day cooling period. They never bothered to register the return on their system until 12 days later. Meanwhile 3 network assuming that the contract was accepted started my new contract! I called 3, they said they could not cancel my contract because it was taken through a 3rd party. So I had no phone and was now paying for a contract I should not have. Called affordable mobile for the umpteenth time, a rude rude man told me that he was doing me a favour essentially taking my call because he works in sales not customer services but oh by they way they do not have a customer service line only sales line ( how predictable) so he can't give me customer services number. Apparently in order to cancel my contract I have to go on a 1 month "rolling" sim contract which I have no idea how much it will cost or when the said 1 month will start! I can't believe trading standards has not investigated these rouges. Please anyone out there do not use these charlatans. They will leave you out of pocket with no phone and stuck with a contract you cancelled.”

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Posted 7 months ago

“Very poor service agreed contract on Wednesday all security checks they said phone tomorrow Thursday .I said I couldn’t be in as working away can they deliver Saturday they said no problem. Which obviously was. As when I contacted them for update Saturday they said I wouldn’t be getting it till available again absolute joke keep away.”

Helpful Report

Posted 7 months ago

“Complete waste of time. Invested time making the application and providing identification documentation requested subsequent to my application. The due date for delivery of my phone (which already had a significant two week lead in time) came and went. No phone arrived. I tried to call the customer services number, but it became apparent it was only available for sales. All customer service communication at through live chat which I got cut off from twice. I eventually got through and was frustratingly asked to resend my ID documentation (two weeks after first provided!). I then received an email to say my order had been cancelled. Apparently I had not passed the “security checks”. I feel like this is an excuse as I am a solicitor with a full-time job and a homeowner. A complete waste of my time and energy. Save yourself the trouble and go elsewhere!”

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Posted 8 months ago

“SIM card never arrived and won’t re-send. The network are not willing to help either.”

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Posted 9 months ago

“Still waiting on my delivery, says tried to deliver over a week ago, had no correspondence since, no missed delivery card either .”

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Posted 9 months ago

“I ordered but 1 week later still no phone Realised my ordered was cancelled. Just ordered another one and went to track my order, is said; opps look like uhad a too good a deal..thTdeal is not available I think, they are just collecting your details to scam you...I can't get hold of anyone..people who give 5* is themselves SCAM”

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Posted 10 months ago

“Wow i have never come across a company this bad The chat agents tell lies You cant speak to anyone i am paying for a phone i have not used If you miss delivery you wont get your phone for 2 weeks I hope this review saves one person from your company”

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Posted 10 months ago

“Bought contract 11th June. Still facing problems. If not sorted today I will be sending it back.”

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Posted 10 months ago

“Hello, Its a shame I can't put 0 stars. The service I have recieved from this company is no short of a joke. They are not clowns, they are the whole entire circus. They've sent me a phone with a non genuine display and battery. The phone has visble glitches on the screen and the battery doesn't charge properly. It seems this is a common trend from this company just from reading the reviews. Of which the ammount of FAKE 5 star reviews for this company is unreal. Their marketing team must be working hard to write them all! Tried to message support about fixing or replacing my phone. Of which they are denying responsibility and saying they won't be repairing it... Absolute joke of a company. Take them to dignitas”

Helpful Report

Posted 10 months ago

“I purchased a refurbished IPhone 11 Pro Max from affordable mobiles, the device arrived and it’s faulty after not even 5 days. IOS has flagged the repairs to the device (specifically the battery) as non genuine and has now bricked the phone. After contacting support, who were completely inattentive, they are refusing to accept responsibility and also refusing to fix or replace the device. I would strongly recommend purchasing directly from your network provider and avoiding Affordable Mobiles”

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Posted 10 months ago

“Awful service. First no SIM arrives with the phone and then I’m being massively overcharged for a contract that I did not sign.”

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Posted 10 months ago

“Absolutely shocking service lost money having to wait in for the delivery which the driver fraudulently claimed to come to my property and noone was in when I have cctv to prove they didn't dpd dint care and neither did affordable when I got in contact saying yo contact dpd when I already had and they wasnt bothered affordable saying they can't do anything when under the consumer rights act it is they're responsibility todo somthing and chase the company they choose to delver the parcel”

Helpful Report

Posted 10 months ago

“Would of put 0 stars but wasn't an option. I received new phone from Affordables Mobiles last week 10/05/23. I notified them it was damaged when I got it. Still waiting for it to be sorted 19/05/23. A brand new phone with a cracked screen is that why they are so cheap?”

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Posted 11 months ago

“Send out second hand phone that does not work properly refusing to change it tested it twice to say no fault disgusting company”

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Posted 11 months ago

Affordable Mobiles is rated 4.0 based on 551 reviews