Affordable Mobiles Reviews

Name: Affordable Mobiles
Rating: 3.97

4.0 Rating 554 Reviews

75 %

of reviewers recommend Affordable Mobiles

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Metrics

4.0

Based on 554 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Affordable Mobiles 1 star review on 24th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Such an inefficient firm. “Next day delivery” and two weeks later all I am doing is waiting on chat rooms to find out where my mobile is. Avoid.”

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Posted 2 years ago

“Received a faulty phone. For 2 days I have been trying to speak to someone to help me without any success the chat asked me to contact Vodafone .Vodafone ask me to contact affordable mobiles customer services and. Customer services asked me said sorry I can't help you and gave me number to call I rang I was told to send an email to carel@affordable.co.uk .I did .until now no reply l. No on wanted to take responsibility All of them workings from home and have no time for the customer's problems”

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Posted 2 years ago

“Horrendous service I returned the original phone within 7 days and changed to another phone with them. They however took that long to cancel the original order that I’m now having to pay for 2 phones which I can’t afford and I can’t get my old number back! I’ve wasted hours and hours trying to contact them and you can only contact them via live chat not over the phone to discuss complaints. I’ve sent over 4 emails with the same message we’re chasing it up! I will never use this company again and will be getting advice on how to take this further! I’m also not sure the phones are new and not refrusbished as they battery on them doesn’t seem to last like a new phone normally does!”

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Posted 2 years ago

“Keep calling even though have requested multiple times to leave alone, literally harassment now, "staff" all rude and patronising and seem to enjoy targeting vulnerable people with an almost sick pleasure. Need to be shut down.”

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Posted 2 years ago

“I wasn’t happy with my service provider so cancelled within my cooling off period which they never actually cancelled and now 3 months later still being charged, i have contacted them and they are proving extremely difficult to deal with! Making me chase the old provider and chase them before they do anything with this! I got a contract through that company and when I cancelled and sent the phone back it’s up to them to cancel the contract which they haven’t! I would never use this company again and I advise anyone to do the same to save yourself stress and a lot of hassle.”

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Posted 2 years ago

“£25 has been taken out my bank!!!! I do not want this could you cancel my order as I placed it and no longer wanted. I want no money coming out my bank for use. If this carries on I’m reporting use to fraud. Thankyou ellie”

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Posted 2 years ago

“Was contacted by this company telling me my EE contract was coming to an end. I know that but how did you? How dare you phone/email me and where did you get my PRIVATE details? Any more unsolicited contact and a complaint to the regulator will swiftly follow”

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Posted 2 years ago

“bad experiance they alwqys laies”

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Posted 2 years ago

“Do not buy a phone from this company! Took me 1/2 n hour to write this on the phone they sold me !! Had the last gone checked at Apple 🍏 genius - Canadian phone 📞!!! Replacement still shocking! Useless . Sent the phone back - no phone until replacement- 3 weeks !! What !! Do not use !! Shocking !!”

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Posted 2 years ago

“terrible customer service. do not buy from this shop”

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Posted 2 years ago

“Sent the wrong mobile nearly 6 weeks later still mot put it right. Emails asking the same question several times. Always an excuse. Had the wrong phone back for 2 weeks and they asked me where it was!!! Terrible communication even inside the company. Keep being promised compensation but nothing seen yet. Thinking of going to trading standards.”

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Posted 2 years ago

“Horrendous service. Purchased chargers over a month ago. Still no sight of them. Spoken to company rep who are STILL unable to confirm how long it will take.”

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Posted 3 years ago

“Terrible customer service, returned phone for repair and was told 4 wk turn around, 8 weeks later and still no phone and no explanation other than they are trying to source a new phone, this makes me think mines either been lost or sold. They never contact you, I’m now at the point of contacting trading standards over the company AVOID”

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Posted 3 years ago

“Abusive sales team one guy rang repeatedly and laughed down the phone each time I asked to get my number removed from their call list avoid this company like the plague of locusts they are”

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Posted 3 years ago

“Do yourself a favour and don't order from here. Worst service I have ever used, I wouldn't touch them with a barge pole. I paid for a phone and they promised it would be delivered by a certain date. It never turned up, I have already paid a fee upfront, they didn't let me know that the phone had been delayed, the lady on the escalation team "Shuana" was very rude when she phoned me and they constantly phone me to try up sell products. I thought it was worth saving a couple £ but the hassle is definitely not worth it. I haven't had any positive experiences with them. They're a mobile phone company and their telephone line has been down for 3 weeks... that tells you everything you need to know.”

Helpful Report

Posted 3 years ago

“Do not use this company, please read this!!! I ordered a phone on contract on the 28th March, received an email saying it would not arrive the following day shortly after due to system errors. On the 29th March I received an email saying it would arrive on the 30th. When I opened the parcel, which was not big enough for a handset in the first place, there was the screen protectors, phone cases and the SIM card that I ordered but no phone, I then contacted the courier DPD to see if I was due to receive another parcel that day and was informed I wasn’t and then I contacted affordable mobiles to see what was going on, the next day, 31st March, I received a phone call to fill out a courier dispute form and send in some photos of the stuff I received, the packaging and photo ID, alongside phoning action fraud, as I was asked to get a crime reference number, and 3 mobile, to get the phone blacklisted, I had been in the phone for well over 2 hours, on 1st April, I informed affordable mobiles I wished to cancel the contract and on the 5th April I sent a copy of the proof of blacklisting letter I received from three, to affordable mobiles. Since then I have phoned affordable mobiles 5 times, totalling over 2 and half hours, to be told the same things, “this needs chasing up,” “the logistics team need to look at this,” “should take no more that 2 weeks,” and “I don’t know what going on.” I am now receiving outstanding balance letters from 3 and I am still no where closer to having the issue resolved. A further problem with the “customer service” “team” is that they can no longer be contacted by phone call, it’s all over live chat. An overall disgusting company, with a severe lack of communication with both the customer and each other.”

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Posted 3 years ago

“I told them I'd leave a review on every site i could find. And it's not a good one. Had a phone delivered that had somehow been switched before it got to us. Nearly two months been waiting, have to eventually send snotty emails just to get a reply back. They do not seem to have a clue what they are doing, or they just don't care. Either way I'll never deal with them again. And I hope my review helps other potential customers do the same. Bit of customer care goes a long way. Buy they wouldn't know. Neil”

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Posted 3 years ago

“I only left one star review as I could not do a lower one. 5 months and no working phone. See them in court.”

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Posted 3 years ago

“If you want happy life don’t deal with these companies! Sent me wrong phone and wrong data deal already money withdrawn from my account from network company and I can’t log to my net account anymore!!!”

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Posted 3 years ago

“Don't expect delivery on day as specified - then it can take them as long as they want to refund any upfront cost.”

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Posted 3 years ago

Affordable Mobiles is rated 4.0 based on 554 reviews