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Agoda Company Pte. Ltd. Reviews
4.4
Rating
388
Reviews
87
%
of reviewers recommend
Agoda Company Pte. Ltd.
Company
Reviews
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Location:
30 Cecil Street, #19-08 Prudential Tower, Singapore 049712
Singapore
049712
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Agoda Company Pte. Ltd.
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"I booked a week-long stay at a hotel advertised on Agoda as \u201cnewly built,\u201d with a 4.6\/5 rating. I paid the full amount upfront through Agoda, as a \u201cPay Now\u201d booking. \r\n\r\nUpon arrival, I was told my room had a plumbing issue and that I\u2019d be relocated. To secure my agreement, the front desk showed me a single photo of a clean, modern-looking room at the alternative property. I accepted, not wanting conflict on arrival. \r\n\r\nThe actual room was nothing like that image. It was old, dirty, and extremely noisy due to ongoing construction\u2014both inside the building and directly outside my window. Bed linens were torn, stained, and never changed during housekeeping. The substitute hotel had a 3.3\/5 rating\u2014a clear downgrade from what I paid for. \r\n\r\nI contacted Agoda after my stay with a full account of what happened. I provided multiple pieces of evidence: photos comparing the promised room versus the reality, two videos showing continuous construction noise, and a clear explanation that I never paid the second hotel\u2014because my booking was fully settled with Agoda. \r\n\r\nFor several days, Agoda responded with automated requests for documentation I couldn\u2019t provide\u2014like a receipt from a hotel I never paid. Only after I insisted and shared visual proof did they finally acknowledge \u201csignificant discrepancies in the quality of your accommodation.\u201d They then offered a 20% refund\u2014but framed it as a \u201cgesture of goodwill,\u201d not as accountability for failing to deliver the booked service. They also deleted my honest review from their platform. \r\n\r\nI\u2019m sharing this as a warning. Agoda will sell you one product, deliver another, deflect with impossible demands, and erase your feedback when it\u2019s inconvenient. I\u2019ve since switched permanently to Trip.com and filed a chargeback with my bank\u2014because fair compensation shouldn\u2019t require a fight. If you book with Agoda, document everything. And don\u2019t assume loyalty will be respected."
Rio
"I booked a week-long stay at a hotel advertised on Agoda as \u201cnewly built,\u201d with a 4.6\/5 rating. I paid the full amount upfront through Agoda, as a \u201cPay Now\u201d booking. \r\n\r\nUpon arrival, I was told my room had a plumbing issue and that I\u2019d be relocated. To secure my agreement, the front desk showed me a single photo of a clean, modern-looking room at the alternative property. I accepted, not wanting conflict on arrival. \r\n\r\nThe actual room was nothing like that image. It was old, dirty, and extremely noisy due to ongoing construction\u2014both inside the building and directly outside my window. Bed linens were torn, stained, and never changed during housekeeping. The substitute hotel had a 3.3\/5 rating\u2014a clear downgrade from what I paid for. \r\n\r\nI contacted Agoda after my stay with a full account of what happened. I provided multiple pieces of evidence: photos comparing the promised room versus the reality, two videos showing continuous construction noise, and a clear explanation that I never paid the second hotel\u2014because my booking was fully settled with Agoda. \r\n\r\nFor several days, Agoda responded with automated requests for documentation I couldn\u2019t provide\u2014like a receipt from a hotel I never paid. Only after I insisted and shared visual proof did they finally acknowledge \u201csignificant discrepancies in the quality of your accommodation.\u201d They then offered a 20% refund\u2014but framed it as a \u201cgesture of goodwill,\u201d not as accountability for failing to deliver the booked service. They also deleted my honest review from their platform. \r\n\r\nI\u2019m sharing this as a warning. Agoda will sell you one product, deliver another, deflect with impossible demands, and erase your feedback when it\u2019s inconvenient. I\u2019ve since switched permanently to Trip.com and filed a chargeback with my bank\u2014because fair compensation shouldn\u2019t require a fight. If you book with Agoda, document everything. And don\u2019t assume loyalty will be respected."
Rio
"I booked a week-long stay at a hotel advertised on Agoda as \u201cnewly built,\u201d with a 4.6\/5 rating. I paid the full amount upfront through Agoda, as a \u201cPay Now\u201d booking. \r\n\r\nUpon arrival, I was told my room had a plumbing issue and that I\u2019d be relocated. To secure my agreement, the front desk showed me a single photo of a clean, modern-looking room at the alternative property. I accepted, not wanting conflict on arrival. \r\n\r\nThe actual room was nothing like that image. It was old, dirty, and extremely noisy due to ongoing construction\u2014both inside the building and directly outside my window. Bed linens were torn, stained, and never changed during housekeeping. The substitute hotel had a 3.3\/5 rating\u2014a clear downgrade from what I paid for. \r\n\r\nI contacted Agoda after my stay with a full account of what happened. I provided multiple pieces of evidence: photos comparing the promised room versus the reality, two videos showing continuous construction noise, and a clear explanation that I never paid the second hotel\u2014because my booking was fully settled with Agoda. \r\n\r\nFor several days, Agoda responded with automated requests for documentation I couldn\u2019t provide\u2014like a receipt from a hotel I never paid. Only after I insisted and shared visual proof did they finally acknowledge \u201csignificant discrepancies in the quality of your accommodation.\u201d They then offered a 20% refund\u2014but framed it as a \u201cgesture of goodwill,\u201d not as accountability for failing to deliver the booked service. They also deleted my honest review from their platform. \r\n\r\nI\u2019m sharing this as a warning. Agoda will sell you one product, deliver another, deflect with impossible demands, and erase your feedback when it\u2019s inconvenient. I\u2019ve since switched permanently to Trip.com and filed a chargeback with my bank\u2014because fair compensation shouldn\u2019t require a fight. If you book with Agoda, document everything. And don\u2019t assume loyalty will be respected."
Rio
"I booked a week-long stay at a hotel advertised on Agoda as \u201cnewly built,\u201d with a 4.6\/5 rating. I paid the full amount upfront through Agoda, as a \u201cPay Now\u201d booking. \r\n\r\nUpon arrival, I was told my room had a plumbing issue and that I\u2019d be relocated. To secure my agreement, the front desk showed me a single photo of a clean, modern-looking room at the alternative property. I accepted, not wanting conflict on arrival. \r\n\r\nThe actual room was nothing like that image. It was old, dirty, and extremely noisy due to ongoing construction\u2014both inside the building and directly outside my window. Bed linens were torn, stained, and never changed during housekeeping. The substitute hotel had a 3.3\/5 rating\u2014a clear downgrade from what I paid for. \r\n\r\nI contacted Agoda after my stay with a full account of what happened. I provided multiple pieces of evidence: photos comparing the promised room versus the reality, two videos showing continuous construction noise, and a clear explanation that I never paid the second hotel\u2014because my booking was fully settled with Agoda. \r\n\r\nFor several days, Agoda responded with automated requests for documentation I couldn\u2019t provide\u2014like a receipt from a hotel I never paid. Only after I insisted and shared visual proof did they finally acknowledge \u201csignificant discrepancies in the quality of your accommodation.\u201d They then offered a 20% refund\u2014but framed it as a \u201cgesture of goodwill,\u201d not as accountability for failing to deliver the booked service. They also deleted my honest review from their platform. \r\n\r\nI\u2019m sharing this as a warning. Agoda will sell you one product, deliver another, deflect with impossible demands, and erase your feedback when it\u2019s inconvenient. I\u2019ve since switched permanently to Trip.com and filed a chargeback with my bank\u2014because fair compensation shouldn\u2019t require a fight. If you book with Agoda, document everything. And don\u2019t assume loyalty will be respected."
Rio
"I booked a week-long stay at a hotel advertised on Agoda as \u201cnewly built,\u201d with a 4.6\/5 rating. I paid the full amount upfront through Agoda, as a \u201cPay Now\u201d booking. \r\n\r\nUpon arrival, I was told my room had a plumbing issue and that I\u2019d be relocated. To secure my agreement, the front desk showed me a single photo of a clean, modern-looking room at the alternative property. I accepted, not wanting conflict on arrival. \r\n\r\nThe actual room was nothing like that image. It was old, dirty, and extremely noisy due to ongoing construction\u2014both inside the building and directly outside my window. Bed linens were torn, stained, and never changed during housekeeping. The substitute hotel had a 3.3\/5 rating\u2014a clear downgrade from what I paid for. \r\n\r\nI contacted Agoda after my stay with a full account of what happened. I provided multiple pieces of evidence: photos comparing the promised room versus the reality, two videos showing continuous construction noise, and a clear explanation that I never paid the second hotel\u2014because my booking was fully settled with Agoda. \r\n\r\nFor several days, Agoda responded with automated requests for documentation I couldn\u2019t provide\u2014like a receipt from a hotel I never paid. Only after I insisted and shared visual proof did they finally acknowledge \u201csignificant discrepancies in the quality of your accommodation.\u201d They then offered a 20% refund\u2014but framed it as a \u201cgesture of goodwill,\u201d not as accountability for failing to deliver the booked service. They also deleted my honest review from their platform. \r\n\r\nI\u2019m sharing this as a warning. Agoda will sell you one product, deliver another, deflect with impossible demands, and erase your feedback when it\u2019s inconvenient. I\u2019ve since switched permanently to Trip.com and filed a chargeback with my bank\u2014because fair compensation shouldn\u2019t require a fight. If you book with Agoda, document everything. And don\u2019t assume loyalty will be respected."
Rio
"I booked a week-long stay at a hotel advertised on Agoda as \u201cnewly built,\u201d with a 4.6\/5 rating. I paid the full amount upfront through Agoda, as a \u201cPay Now\u201d booking. \r\n\r\nUpon arrival, I was told my room had a plumbing issue and that I\u2019d be relocated. To secure my agreement, the front desk showed me a single photo of a clean, modern-looking room at the alternative property. I accepted, not wanting conflict on arrival. \r\n\r\nThe actual room was nothing like that image. It was old, dirty, and extremely noisy due to ongoing construction\u2014both inside the building and directly outside my window. Bed linens were torn, stained, and never changed during housekeeping. The substitute hotel had a 3.3\/5 rating\u2014a clear downgrade from what I paid for. \r\n\r\nI contacted Agoda after my stay with a full account of what happened. I provided multiple pieces of evidence: photos comparing the promised room versus the reality, two videos showing continuous construction noise, and a clear explanation that I never paid the second hotel\u2014because my booking was fully settled with Agoda. \r\n\r\nFor several days, Agoda responded with automated requests for documentation I couldn\u2019t provide\u2014like a receipt from a hotel I never paid. Only after I insisted and shared visual proof did they finally acknowledge \u201csignificant discrepancies in the quality of your accommodation.\u201d They then offered a 20% refund\u2014but framed it as a \u201cgesture of goodwill,\u201d not as accountability for failing to deliver the booked service. They also deleted my honest review from their platform. \r\n\r\nI\u2019m sharing this as a warning. Agoda will sell you one product, deliver another, deflect with impossible demands, and erase your feedback when it\u2019s inconvenient. I\u2019ve since switched permanently to Trip.com and filed a chargeback with my bank\u2014because fair compensation shouldn\u2019t require a fight. If you book with Agoda, document everything. And don\u2019t assume loyalty will be respected."
Rio
"I booked a week-long stay at a hotel advertised on Agoda as \u201cnewly built,\u201d with a 4.6\/5 rating. I paid the full amount upfront through Agoda, as a \u201cPay Now\u201d booking. \r\n\r\nUpon arrival, I was told my room had a plumbing issue and that I\u2019d be relocated. To secure my agreement, the front desk showed me a single photo of a clean, modern-looking room at the alternative property. I accepted, not wanting conflict on arrival. \r\n\r\nThe actual room was nothing like that image. It was old, dirty, and extremely noisy due to ongoing construction\u2014both inside the building and directly outside my window. Bed linens were torn, stained, and never changed during housekeeping. The substitute hotel had a 3.3\/5 rating\u2014a clear downgrade from what I paid for. \r\n\r\nI contacted Agoda after my stay with a full account of what happened. I provided multiple pieces of evidence: photos comparing the promised room versus the reality, two videos showing continuous construction noise, and a clear explanation that I never paid the second hotel\u2014because my booking was fully settled with Agoda. \r\n\r\nFor several days, Agoda responded with automated requests for documentation I couldn\u2019t provide\u2014like a receipt from a hotel I never paid. Only after I insisted and shared visual proof did they finally acknowledge \u201csignificant discrepancies in the quality of your accommodation.\u201d They then offered a 20% refund\u2014but framed it as a \u201cgesture of goodwill,\u201d not as accountability for failing to deliver the booked service. They also deleted my honest review from their platform. \r\n\r\nI\u2019m sharing this as a warning. Agoda will sell you one product, deliver another, deflect with impossible demands, and erase your feedback when it\u2019s inconvenient. I\u2019ve since switched permanently to Trip.com and filed a chargeback with my bank\u2014because fair compensation shouldn\u2019t require a fight. If you book with Agoda, document everything. And don\u2019t assume loyalty will be respected."
Rio
15
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//
01/01/2019
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Anonymous
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“
It's always convenient booking with the help of Agoda. :)
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Posted 7 years ago
Lay Choon Seow
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“
Agoda is providing hotels with good prices and it is convenient for me as a Secretary to make hotel bookings for our company staffs and guests
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Posted 7 years ago
Laksika Junyakhajorn
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“
Easy to make a booking and also provide customer lower price than other agent.
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Posted 7 years ago
Melina May Napa
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“
I got the best hotel deal! Thanks Agoda!
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Posted 7 years ago
Leslie Aslil
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“
very convenient
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Posted 7 years ago
Stiller Lee
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“
Give me a nice weekend vacation!!!
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Posted 7 years ago
Marian Veth
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“
Very happy
”
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Posted 7 years ago
Anonymous
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“
Easy booking process. Great customer support team with quick response to inquiry.
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Posted 7 years ago
Lawrence Ang
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“
Simple and efficient booking system. No fuss
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Posted 7 years ago
SU-MING YAO
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“
very good.
”
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Posted 7 years ago
Anonymous
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“
The refund is easy and they really have the low price guarantee
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Posted 7 years ago
Silvana Sianipar
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“
cozy place and friendly staff
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Posted 7 years ago
Soo Pin Chai
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“
Wide range of hotels and rooms can be found with cheaper rate as compared to market rate
”
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Posted 7 years ago
Anonymous
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“
สะดวก รวดเร็ว ชัดเจน
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Posted 7 years ago
Thai Thi Kim Phuong
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“
very convenient and quick to book a room with the best price.
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Posted 7 years ago
Robert Weber
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“
Very efficient on line process, have been using Agoda for about 12 yeras now.
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Posted 7 years ago
Lidia Mora
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“
Easy, efficient and good
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Posted 7 years ago
Anonymous
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“
Fast response with affordable price.
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Posted 7 years ago
Lythmee Willie
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“
Very reliable and convenience for a frequent traveller like myself.
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Posted 7 years ago
Shuojie Sun
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“
Thanks for provide all of hotel information n could very easy booking!
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Posted 7 years ago
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Agoda Company Pte. Ltd.
is rated
4.4
based on
388
reviews
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