Agoda Company Pte. Ltd. Reviews

"i booked a room for my family to celebrate Christmas but we got scammed by one SMDC wind residence agent - China Lim. The booking was fully-paid and confirmed but the room or the agent was not available at the time of check-in, which was both frustrating and humiliating. \r\n\r\n Confirmation should not happen in the first place if Agoda checked if their supplier is legit.\r\n\r\nThe refund processing time was also slow. Agoda is now hand-off and pointing me to my local bank's lead time to pay. But as I checked with my bank, there is still no incoming payment from Agoda.\r\n\r\nThis should not be an issue if they returned my payment on the same day."

"i booked a room for my family to celebrate Christmas but we got scammed by one SMDC wind residence agent - China Lim. The booking was fully-paid and confirmed but the room or the agent was not available at the time of check-in, which was both frustrating and humiliating. \r\n\r\n Confirmation should not happen in the first place if Agoda checked if their supplier is legit.\r\n\r\nThe refund processing time was also slow. Agoda is now hand-off and pointing me to my local bank's lead time to pay. But as I checked with my bank, there is still no incoming payment from Agoda.\r\n\r\nThis should not be an issue if they returned my payment on the same day."

"We were traveling across Europe on our 30 day honeymoon. A month prior to our arrival, we had booked, confirmed and paid for a three night stay in Paris at the Heart of the Latin Quarters. We had visited three other countries and our next stop was in Paris! The night before our flight, we received an email from Agoda that they had been notified by the property management that we requested to cancel our reservation, which we did not. Agoda notified us that they would not cancel and could not cancel the reservation unless they heard directly from us. Thinking everything would fine based on this information, we set out the next morning on 14 hours of travel from Lagos Portugal to Paris France. We arrived in Paris at 1am in the morning. Knowing that we couldn\u2019t check in that early we booked a room at the airport hotel. Later that same day we transferred to the Heart of Latin Quarter. Upon arrival we found ourselves stranded outside in the streets with our luggage in the rain! Our Uber driver tried to contact the listed property number but there was no answer. We had no instructions, no code to get in and no phone number to contact Agoda. All we could do was message both parties. However, the automatic message said \u201cit can take up to 48 hours for a response\u201c! After several hours of trying to talk to the locals, a tenant of the building who spoke a bit of English gave us access to the building but there was no way to get in the apartment. As the sun started to set on our first day in Paris, both the property management and Agoda messaged me. The property management said they never gave confirmation of the booking to Agoda and Agoda said the property management canceled the booking without explanation! Obviously no one wanted to step up and take accountability. Both were pointing the finger at the other. Regardless of who\u2019s to blame, there need to be some financial compensation other then refunding our reservation. Our 3 day honeymoon in Paris turned into a 3 day nightmare!"

"We were traveling across Europe on our 30 day honeymoon. A month prior to our arrival, we had booked, confirmed and paid for a three night stay in Paris at the Heart of the Latin Quarters. We had visited three other countries and our next stop was in Paris! The night before our flight, we received an email from Agoda that they had been notified by the property management that we requested to cancel our reservation, which we did not. Agoda notified us that they would not cancel and could not cancel the reservation unless they heard directly from us. Thinking everything would fine based on this information, we set out the next morning on 14 hours of travel from Lagos Portugal to Paris France. We arrived in Paris at 1am in the morning. Knowing that we couldn\u2019t check in that early we booked a room at the airport hotel. Later that same day we transferred to the Heart of Latin Quarter. Upon arrival we found ourselves stranded outside in the streets with our luggage in the rain! Our Uber driver tried to contact the listed property number but there was no answer. We had no instructions, no code to get in and no phone number to contact Agoda. All we could do was message both parties. However, the automatic message said \u201cit can take up to 48 hours for a response\u201c! After several hours of trying to talk to the locals, a tenant of the building who spoke a bit of English gave us access to the building but there was no way to get in the apartment. As the sun started to set on our first day in Paris, both the property management and Agoda messaged me. The property management said they never gave confirmation of the booking to Agoda and Agoda said the property management canceled the booking without explanation! Obviously no one wanted to step up and take accountability. Both were pointing the finger at the other. Regardless of who\u2019s to blame, there need to be some financial compensation other then refunding our reservation. Our 3 day honeymoon in Paris turned into a 3 day nightmare!"

"We were traveling across Europe on our 30 day honeymoon. A month prior to our arrival, we had booked, confirmed and paid for a three night stay in Paris at the Heart of the Latin Quarters. We had visited three other countries and our next stop was in Paris! The night before our flight, we received an email from Agoda that they had been notified by the property management that we requested to cancel our reservation, which we did not. Agoda notified us that they would not cancel and could not cancel the reservation unless they heard directly from us. Thinking everything would fine based on this information, we set out the next morning on 14 hours of travel from Lagos Portugal to Paris France. We arrived in Paris at 1am in the morning. Knowing that we couldn\u2019t check in that early we booked a room at the airport hotel. Later that same day we transferred to the Heart of Latin Quarter. Upon arrival we found ourselves stranded outside in the streets with our luggage in the rain! Our Uber driver tried to contact the listed property number but there was no answer. We had no instructions, no code to get in and no phone number to contact Agoda. All we could do was message both parties. However, the automatic message said \u201cit can take up to 48 hours for a response\u201c! After several hours of trying to talk to the locals, a tenant of the building who spoke a bit of English gave us access to the building but there was no way to get in the apartment. As the sun started to set on our first day in Paris, both the property management and Agoda messaged me. The property management said they never gave confirmation of the booking to Agoda and Agoda said the property management canceled the booking without explanation! Obviously no one wanted to step up and take accountability. Both were pointing the finger at the other. Regardless of who\u2019s to blame, there need to be some financial compensation other then refunding our reservation. Our 3 day honeymoon in Paris turned into a 3 day nightmare!"

"We were traveling across Europe on our 30 day honeymoon. A month prior to our arrival, we had booked, confirmed and paid for a three night stay in Paris at the Heart of the Latin Quarters. We had visited three other countries and our next stop was in Paris! The night before our flight, we received an email from Agoda that they had been notified by the property management that we requested to cancel our reservation, which we did not. Agoda notified us that they would not cancel and could not cancel the reservation unless they heard directly from us. Thinking everything would fine based on this information, we set out the next morning on 14 hours of travel from Lagos Portugal to Paris France. We arrived in Paris at 1am in the morning. Knowing that we couldn\u2019t check in that early we booked a room at the airport hotel. Later that same day we transferred to the Heart of Latin Quarter. Upon arrival we found ourselves stranded outside in the streets with our luggage in the rain! Our Uber driver tried to contact the listed property number but there was no answer. We had no instructions, no code to get in and no phone number to contact Agoda. All we could do was message both parties. However, the automatic message said \u201cit can take up to 48 hours for a response\u201c! After several hours of trying to talk to the locals, a tenant of the building who spoke a bit of English gave us access to the building but there was no way to get in the apartment. As the sun started to set on our first day in Paris, both the property management and Agoda messaged me. The property management said they never gave confirmation of the booking to Agoda and Agoda said the property management canceled the booking without explanation! Obviously no one wanted to step up and take accountability. Both were pointing the finger at the other. Regardless of who\u2019s to blame, there need to be some financial compensation other then refunding our reservation. Our 3 day honeymoon in Paris turned into a 3 day nightmare!"

"Agoda Hotel booking app is fraud, 100% manipulators.\r\n\r\nThey claim to offer lowest price and gives you 10 minutes to book.\r\n\r\nWhen U book for 2 pax they final page will show you increased amounts marked as Total payment with all taxes.\r\n\r\nHidden in this is they show some extra charges which are not clarified,\r\n\r\nWhen you click on that,it will say extra person charges. Whereas no extra person travels with you, without explaining the extra charges on total payment page, this is how they collect 20\u201325% extra being their fees \/ commission .\r\n\r\nBut they claim ZERO FEES on Booking.\r\n\r\nWhen You call customer care, they reply you saying the total amount was shown to you before payment, after that you decided to Book.\r\n\r\nHere is where you will be helpless,if you cancel cancellation charges will apply & this goes into Agoda pocket, if you continue the booking, you feel cheated.\r\n\r\nWhy Agoda plays so cheap and dirty tricks to earn commission by making false claim of ZERO FEES for Booking & display cheaper price than other portals"