“booked a hotel in china and chose to pay at the hotel option. Payment deducted 10 days before and I emailed to customer services to ask why.
the reply is obviously not relevant to my question asked. The customer service using standard template to answer all questions.
lousy IT system, robot customer services....bad!”
“A bit of sharp practice exercised by Agoda in that they quoted me in Euros but took the payment in Sterling. On the date of the exchange the bank rate (which i would have been charged if they had taken the money in Euros) was 1.16. The rate I received from them was 1.07 which left me 34.65 euros out of pocket on a 385 euro transaction. Almost 10per cent.
Complained and received £17 compensation. Will not use again.”
“Agoda is easy to use. Moreover, the hotel price compared to other apps is much cheaper. I will keep utilizing it.
And I have a suggestion about client service. If agoda has online client service, that would be better for dealing with some questions in time.”